Jiminny
JiminnyReviews from AWS customer
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Easy to use. Great UI. A few tweaks would make it a 10/10.
What do you like best about the product?
"Live Coaching" function allows viewing of live calls. Great to allow the whole team to view the call live, whilst preventing overloading a client with too many team members. I've used other sales performance tools similar to Jiminny and they didn't have this tool. It's a great differentiator.
Playlists - ability to snip key sections of videos and add to playlists is excellent for repeat learning, and sharing key moments with colleagues.
Playlists - ability to snip key sections of videos and add to playlists is excellent for repeat learning, and sharing key moments with colleagues.
What do you dislike about the product?
The "themes" highlighted by Jiminny from calls often are not that accurate.
Ability to join the "live coaching" if you are the person who scheduled the meeting is not possible. This occurs when a BDR has booked a meeting but is not attending. They are unable to view the call in the portal whilst it is in progress.
Calls not saved if Jiminny notetaker is removed from the call. E.g. even if the call has been recording for 55 minutes, if you kick it out once a client has left, the meeting is not saved.
Ability to join the "live coaching" if you are the person who scheduled the meeting is not possible. This occurs when a BDR has booked a meeting but is not attending. They are unable to view the call in the portal whilst it is in progress.
Calls not saved if Jiminny notetaker is removed from the call. E.g. even if the call has been recording for 55 minutes, if you kick it out once a client has left, the meeting is not saved.
What problems is the product solving and how is that benefiting you?
Primarily sales coaching. the ability to review performance of myself and colleagues to improve our call technique over time.
Additionally, the conversation intelligence allows us to understand key statistics to try to improve over time e.g. talk to listen ratio
Additionally, the conversation intelligence allows us to understand key statistics to try to improve over time e.g. talk to listen ratio
Solid option for call recordings
What do you like best about the product?
Ease of use, not overly invasive, makes it easy to update SFDC and go back to a call in case there were any parts you want to hone in on. All together a solid offering.
What do you dislike about the product?
Sometimes it can be a bit annoying to have to sync calls with SFDC, other than that there really aren't any downsides that I see from a UX perspective of the platform.
What problems is the product solving and how is that benefiting you?
Makes it easy to focus on the call you are on and not have to take extensive notes so that you can go back and listen to the call and focus on specific areas that are needed
Learning material/Enablement
What do you like best about the product?
It helped me learn through other colleagues without having to necessarily have one to one time with them. It allows you to have access to your company's day to day conversations and practices.
What do you dislike about the product?
I think it can be overused by management and perhaps can cause a little uncomfortability to those who are not used to being recorded. I think overall it should be used as a learning platform rather than an employee tracking/recording platform.
What problems is the product solving and how is that benefiting you?
Taking notes of my conversations, helping me grow through hearing colleague's engagements.
does what its supposed to
What do you like best about the product?
it records calls and tracks certain parts of the calls and ties it to words. you can also curate playlists if you are a power user of it.
How it compares to competitors? it works i suppose.
How it compares to competitors? it works i suppose.
What do you dislike about the product?
Standard product that records calls and makes it accessible to different parts of the organization. It's like the industry leading products but id imagine more affordable.
What problems is the product solving and how is that benefiting you?
It helps me record my calls and listen back to them so I can improve on my sales process.
Simple, easy to use & effective for sales training
What do you like best about the product?
- easy to share calls across teams; great for coaching & feedback
- simple user experience
- identifies & categorises themes of conversations
- in-depth analytics (talk to listen ratio, patience, talking speed, etc)
- offers summaries of calls to help quick recaps
- simple user experience
- identifies & categorises themes of conversations
- in-depth analytics (talk to listen ratio, patience, talking speed, etc)
- offers summaries of calls to help quick recaps
What do you dislike about the product?
- tricky expanding / reducing snippets to share - have to start from the beginning
- call timeline is a little busy
- call timeline is a little busy
What problems is the product solving and how is that benefiting you?
- improving sales performance via coaching
- enables sales team to review their calls in preparations for next steps
- enables sales team to review their calls in preparations for next steps
Great coaching tool, easy to use
What do you like best about the product?
It's easy to use and the team were really helpful in getting set up and trained on the platform
What do you dislike about the product?
You're unable to download call recordings or snippets as a standard video format so you can only share via the link
What problems is the product solving and how is that benefiting you?
As a manager it gives me better insight into my team's calls and allows me to coach them on this
Jiminny as a great tool for Sales and BD teams
What do you like best about the product?
It is intuitive, great functions, easy to use
I really like the option to create short videos out of the calls, to share it with the different stakeholders
And how to integrate it with other tools we use internally
Love also some updates this year: like the AI features and summaries. They work really well
I really like the option to create short videos out of the calls, to share it with the different stakeholders
And how to integrate it with other tools we use internally
Love also some updates this year: like the AI features and summaries. They work really well
What do you dislike about the product?
The more features the better!
There are some minor features that need some enhacement - like the AI integrations, but little by little we see a lot of improvement. Like the actions, I see sometimes the listed items twice, for instance
There are some minor features that need some enhacement - like the AI integrations, but little by little we see a lot of improvement. Like the actions, I see sometimes the listed items twice, for instance
What problems is the product solving and how is that benefiting you?
It makes my "taking notes of the meeting" task way easier
I can just view my quick notes, key moments and summary in the tool
and I love the option to share the short parts of it, with different stakeholders within our organization
I can just view my quick notes, key moments and summary in the tool
and I love the option to share the short parts of it, with different stakeholders within our organization
Used it for years, excellent product and fantastic team!
What do you like best about the product?
Jiminny is a life saver when it comes to a number of high value sales activities like onboarding, call coaching, and evaluating deals.
The ability to go back and listen, search the transcript and speed up the calls is so useful in bridging that gap between what you hear from the rep and what the client actually said.
The ability to go back and listen, search the transcript and speed up the calls is so useful in bridging that gap between what you hear from the rep and what the client actually said.
What do you dislike about the product?
There is not much I truly dislike, however the lack of ability to automatically tag and then filter by activity type (cold call, proposal call etc) is limiting when you are trying to find key calls in a deal, or review cold calls.
What problems is the product solving and how is that benefiting you?
Onboarding reps much quicker with ability to watch others calls, learn pain points, disco qs etc
Managing deals - ability to go back and review and qualify deals
Saves a tun of admin time using the sidekick in keeping notes etc
Managing deals - ability to go back and review and qualify deals
Saves a tun of admin time using the sidekick in keeping notes etc
Useful for the whole company
What do you like best about the product?
Being able to watch calls back and grab the notes I need from the transcript provided. Then sharing links with my team or customers for training.
What do you dislike about the product?
Sometimes the search function doesn't pull through the calls I'd expect to see.
What problems is the product solving and how is that benefiting you?
It can be hard to remember everything that has happened on previous calls, Jiminny automatically transcribes, records and stores them. I can look back at conversations that happened months ago to catch up with the progress my client has. It's also really useful if a client has a problem I can share this with the product / dev team.
Very helpful to review meetings, and have a quick summary.
What do you like best about the product?
The timeline view where you can find interactions.
Labels added on the conversation to highlight what kind of discussion was taking place.
Having the transcript available.
The ability to easily share with customer
Labels added on the conversation to highlight what kind of discussion was taking place.
Having the transcript available.
The ability to easily share with customer
What do you dislike about the product?
It took me a while to find where I could share the recording with the customer.
I don't really use the summary, as the text is not quickly readable. It is not i covering well the kind of call that we have: demo sessions. It is not confortable to find where the demo finished, and the "next steps" stage starts. I understand that technically is not easy to get that, but I don't really use it.
Sometimes I have issues with the information that goes to Salesforce. If I forget to update it during the meeting, it goes to a generic account in the name of my company and I have to request that someone from Jiminny resets the log to allow me to log it in the right Salesforce Account.
I don't really use the summary, as the text is not quickly readable. It is not i covering well the kind of call that we have: demo sessions. It is not confortable to find where the demo finished, and the "next steps" stage starts. I understand that technically is not easy to get that, but I don't really use it.
Sometimes I have issues with the information that goes to Salesforce. If I forget to update it during the meeting, it goes to a generic account in the name of my company and I have to request that someone from Jiminny resets the log to allow me to log it in the right Salesforce Account.
What problems is the product solving and how is that benefiting you?
I can go back to a sessions' recording and easily find parts of the conversation.
I can read the transcription of a call to remember what was said. I usually send a summary of the calls I have, and Jiminny is valuable for that
I can read the transcription of a call to remember what was said. I usually send a summary of the calls I have, and Jiminny is valuable for that
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