Jiminny
JiminnyReviews from AWS customer
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Happy CSM & end user
What do you like best about the product?
Jiminny is so easy to use, their customer support is so speedy as you instantly get connected to an agent, and they've released a number of helpful features this year (my favourite being AI writing summaries of the call and very clear actions - this really helps drive efficiency) . We also use Jiminny for internal call coaching and it's easy to leave feedback, review stats, and organise calls into clear playlists.
Keep up the great work!
Keep up the great work!
What do you dislike about the product?
Overall, there's very little I dislike about Jiminny. As an end user, my only frustration is when the Jiminny <> Hubspot integration occasionally doesn't work and I can't have my call summary + notes in our CRM, Hubspot, to centrally manage everything.
What problems is the product solving and how is that benefiting you?
Simple call coaching ability,
Clear stats and improvement areas,
Driving effiency in our way of working thanks to AI writing notes, summaries and actions
Clear stats and improvement areas,
Driving effiency in our way of working thanks to AI writing notes, summaries and actions
CSM Usage
What do you like best about the product?
I find Jiminny's transcript and next step function extremely helpful for summarising calls and next steps. The new feature of follow-up emails can be a useful template to use for clients.
What do you dislike about the product?
The UX could be a little better for users
What problems is the product solving and how is that benefiting you?
Jimminy allows for upskilling as the team/managers are able to review your calls and give feedback easy to find. Also, quickly summarising client conversations and next steps.
Simple, Robust Call Recording Tool
What do you like best about the product?
Jiminny has been a game-changer for me as a sales leader. The platform makes it incredibly easy to review calls, allowing me to dive into specific conversations and get a detailed view of how my team is performing. The ability to replay and analyze these calls has been invaluable for coaching my reps—whether it's giving them real-time feedback, pointing out areas of improvement, or highlighting where they excel.
One of the biggest benefits is that it gives us insights we might have otherwise missed. I can track patterns in communication, identify common objections, and make strategic decisions that improve not just individual performance but our sales process as a whole. It has become a vital tool for enhancing the team's overall effectiveness and driving business growth.
One of the biggest benefits is that it gives us insights we might have otherwise missed. I can track patterns in communication, identify common objections, and make strategic decisions that improve not just individual performance but our sales process as a whole. It has become a vital tool for enhancing the team's overall effectiveness and driving business growth.
What do you dislike about the product?
One thing I’d like to see improved with Jiminny is the expansion of its functionality. While it's excellent for call recording and analysis, it has the potential to be a more comprehensive sales tool. I'd love to see features like cadencing, emailing, and texting integrated into the platform, which would allow it to become more of an all-in-one solution. That way, it could compete with platforms like Salesloft and offer a more seamless experience for managing the entire sales process in one place.
What problems is the product solving and how is that benefiting you?
Jiminny is solving the challenge of sales call visibility and performance tracking. By recording and analyzing calls, it helps me as a sales leader to identify strengths, weaknesses, and trends in communication that are often missed in real time. This level of insight is key for effective coaching and developing my reps, ensuring they’re constantly improving.
It also helps streamline feedback and training, allowing me to address issues quickly and share best practices across the team. Overall, Jiminny helps us optimize our sales process, improve communication with prospects, and ultimately drive better results for the business.
It also helps streamline feedback and training, allowing me to address issues quickly and share best practices across the team. Overall, Jiminny helps us optimize our sales process, improve communication with prospects, and ultimately drive better results for the business.
Keeps me organised, sane, accountable and improves my delivery.
What do you like best about the product?
Jminny has helped tremdously in keeping me organised when my weeks are filled with multiple product demos a day. It gives me action items which are pretty accurate and allows me to review calls for follow ups. If you are in a fast paced sales environment this can be a life saver whilst saving brain power. It has helped me improved my delivery, efficiency and can be used to send clips to customers who need a refresh. Teamed with a CRM integration, my note taking has never been better.
What do you dislike about the product?
No downsides, only annoyance is the format video files are downloaded in (mkv) - would be easier if .mov
What problems is the product solving and how is that benefiting you?
Follow ups, note taking, action items, call reviewing, coaching, information sharing
Concise and easy to understand and navigate
What do you like best about the product?
It is very efficient with recordings I also appreciate the statistics that are available with every call
What do you dislike about the product?
I have not found any aspect that I dislike
What problems is the product solving and how is that benefiting you?
it gives me the opportunity to relisten calls making me aware to necessary areas that I can improve upon
Great service - Highly Recommend
What do you like best about the product?
The way everything is monitored and then transcripts listed as it help loads when trying to review a call and you can see the entire conversation and progress - it also helps with clients that forget previous conversations had we can relay the entire thing back to them - customer support is superb
What do you dislike about the product?
nothing at all to dislike - everything is spot on
What problems is the product solving and how is that benefiting you?
it is aiding us thourough with our calls and being able to relay back specifics in calls to assist our clients
There is more to Jiminny than meets the eye!!!
What do you like best about the product?
Call recordings, ease of use, Intelligence feature, the Google Chrome extension and how it seamlessly integrates with my CRM so I can keep track of calls.
I find Jimminy has been implemented into our internal processes and is used as a tool across the team everyday.
It allows me to refer back to previous conversations and prepare for the next calls with my customers.
I find Jimminy has been implemented into our internal processes and is used as a tool across the team everyday.
It allows me to refer back to previous conversations and prepare for the next calls with my customers.
What do you dislike about the product?
I haven't come across anything I dislike so far!
What problems is the product solving and how is that benefiting you?
Jimminy helps me understand my calls, what is being discussed and uses the Intelligence feature to give me a quick overview. I can use Jimminy to help improve for future calls and ultimately then provide a better customer experience
GREAT TOOL FOR LISTENING TO COLLEAGUES CALLS
What do you like best about the product?
checking calls from my team to be able to train them better
What do you dislike about the product?
constant pop ups to review the website which can get in the way
What problems is the product solving and how is that benefiting you?
making sure colleagues are saying the right thing and coaching in a relevant way
Brilliant new system to help us with our customer service
What do you like best about the product?
It makes communication between colleagues and customers so much easier!
Call listening enables transparency throughout our business but also helps yourself improve as a member of staff.
Call listening enables transparency throughout our business but also helps yourself improve as a member of staff.
What do you dislike about the product?
I do not have anything we do not like about Jiminy
What problems is the product solving and how is that benefiting you?
Jiminny has enabled each department to understand the customer journey through the business with clear transparency so that we can see exactly how the customer has been handled throughout. If there are any complaints we can listen and resolve easily.
Jiminny has made my life so much easier!
What do you like best about the product?
Jiminny has made recording and listening to my history of conversations so much easy. I use the application everyday and I must say their customer support team is to teir.
What do you dislike about the product?
I haven't discovered anything I dislike. Jiminny is simply amazing!
What problems is the product solving and how is that benefiting you?
Jiminny has made note taking and sending followup emails so much easier.
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