Jiminny
JiminnyReviews from AWS customer
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Accurate and helpful call listening tool
What do you like best about the product?
Jiminy is very user friendly and easy to pick up. I can seach for key words and find calls relating to those words with ease. The information picked up by the AI is accurate and makes my life easier when listening to calls so that I can easily see where calls went well and where they didnt. The support by Jiminy is great and they are quick at getting back to you. I use Jiminy on a daily basis and can't say that I have enountered any issues.
What do you dislike about the product?
Would like calls to appear on Jiminy a bit quicker sometimes so that I can listen to them more quickly and also would like phone numbers to link to accounts rather than having to search individual numbers.
What problems is the product solving and how is that benefiting you?
Jiminy is making my calls at work better by giving me the chance to easily listen back to calls. This is benefitting me in the way that my calls at work are better leading me to improved feedback and helping me to move job roles more recently as they were able to listen to my calls easily.
Solid tool for call recording and coaching
What do you like best about the product?
- Accuracy of video recording and ease of playbook
- Sharing feature with both team and clients (ability to share snippits)
- Customer support
- Integration with other tools
- Sharing feature with both team and clients (ability to share snippits)
- Customer support
- Integration with other tools
What do you dislike about the product?
Would like to be able to add more structure for topics. Work well for disparate themes but less well for larger coaching topics.
What problems is the product solving and how is that benefiting you?
Call recording and coaching
Great service and customer-focused, but pricier than competitors with advanced AI features
What do you like best about the product?
- Their Customer Success service, they are very prompt with responses and personalized approaches.
- Transcription accuracy is getting better.
- Jiminny sidekick is an amazing and very convenient tool (inviting the notetaker to any meeting, logging the calls to CRM etc)
- constant updates that make total experience better
- Transcription accuracy is getting better.
- Jiminny sidekick is an amazing and very convenient tool (inviting the notetaker to any meeting, logging the calls to CRM etc)
- constant updates that make total experience better
What do you dislike about the product?
- The AI lacks some features or is lost in quality compared to other similar services (like sum-ups and no ability to discuss the call with AI within the app).
- a bit pricey compared to other similar services that evolve even faster. Although, when we had a conversation about the other internal team of ours we were able to find an adjusted financial solution.
- a bit pricey compared to other similar services that evolve even faster. Although, when we had a conversation about the other internal team of ours we were able to find an adjusted financial solution.
What problems is the product solving and how is that benefiting you?
1. Conversation transcriptions
2. Calls analyzis
3. Ability to coach myself, the team and exchange the practices within the team
4. Quality Assurance
2. Calls analyzis
3. Ability to coach myself, the team and exchange the practices within the team
4. Quality Assurance
Jiminny does a nice job with helping me improve my sales process.
What do you like best about the product?
The CTA notes post call. It gives me somthing to cross reference my notes with and be able to close deal faster.
What do you dislike about the product?
I think sometimes the data can be off, but that it to be expected.
What problems is the product solving and how is that benefiting you?
It helps me refine my sales process, while learning from others on the team
Good piece of Kit
What do you like best about the product?
How seamlessly it works in the background and migrates with other services my company uses.
Very Easy to use.
Very Easy to use.
What do you dislike about the product?
Sometimes takes a while for the email/recap/summary to come through after the call.
What problems is the product solving and how is that benefiting you?
Automating Admin/paperwork trail.
Been able to be receive a summary of my calls and agreed action points, rather than manually typing up all notes everytime.
Been able to be receive a summary of my calls and agreed action points, rather than manually typing up all notes everytime.
80% as powerful as Gong for 1/3 of the price.
What do you like best about the product?
It completes it's function, generates transcripts and is user friendly.
Implementation was quick and seamless and I use it often to cite notes after a sales call.
Implementation was quick and seamless and I use it often to cite notes after a sales call.
What do you dislike about the product?
No major complaints to be honest. I have yet to need customer service so I can't speak to it's usability.
What problems is the product solving and how is that benefiting you?
When you are in sales you have to retain and reference piles of information a tool like Jiminny is invaluable.
Very easy to use and clear reporting
What do you like best about the product?
Jimminy's call recording capabilities are fantastic, user-friendly interface, and intelligent features. The Google Chrome extension and its seamless CRM integration make it easy to track calls. Jimminy has become an essential part of our daily workflow, allowing me to review past conversations and prepare effectively for future customer interactions.
What do you dislike about the product?
There isnt much at the moment not much!!
What problems is the product solving and how is that benefiting you?
We needed to be able to listen back to customer calls so that we can coach and provide feedback. We also use for KPI management.
internal training at our company has become more effective than ever
What do you like best about the product?
The ease of automatic note takingduring calls & following up post calls (which is usually the bain of my extistence) has made my life and job so much more enjoyable. The ability to quickly go back to previous calls and draw back on points spoken about is also such a powerful tool during negotiations.
What do you dislike about the product?
There isn't much I dislike! It may make me a little lazy in some areas because it basically does all my admin for me!
What problems is the product solving and how is that benefiting you?
- Internal polcies of recording all calls (often forgetting to do this manually)
- Being able to share a demo to a DM that may not be able to make an initial consultation which speeds up the sales process.
- Being able to be more active in my listening rather tha manually making notes. This then allows me to follow along more and make more impactful summaries.
- Being able to share a demo to a DM that may not be able to make an initial consultation which speeds up the sales process.
- Being able to be more active in my listening rather tha manually making notes. This then allows me to follow along more and make more impactful summaries.
Overall a positive experience.
What do you like best about the product?
--It's great that all calls are automatically reocrded when using Jiminny, and that most of the time they are uploaded quickly to the system. It also seems like there are a few cool development in terms of AI functionality to speed up the writing of follow up emails etc. although I haven;t had much of a chance to delve into these.
--I also really like the way you can integrate a call summary into SalesForce, so that you don't even need to leave the CRM to get an overview of the last meeting on an opportunity.
--I also really like the way you can integrate a call summary into SalesForce, so that you don't even need to leave the CRM to get an overview of the last meeting on an opportunity.
What do you dislike about the product?
--t would be preferable if there wasn't a 'notetaker' which joined calls as it can sometimes confuse the people on the call.
--Sometimes the recordings take ages to upload, or the video is lost, or the notetaker doesn't join at all (no matter how many times you ask him!). These bugs aren't lifechanging and it's still a great tool, but obviously it would be better if it worked as expected 100% of the time.
--This is a silly one, but the marketing and in-app notifications seem very "Gen-Z" and trying to be 'down with the kids' - it seems unecessary to use so many emojis, capitalise words so often and use slang lingo. It would be more preferable to feel like it's a professional tool run by expereinced professional people.
--Sometimes the recordings take ages to upload, or the video is lost, or the notetaker doesn't join at all (no matter how many times you ask him!). These bugs aren't lifechanging and it's still a great tool, but obviously it would be better if it worked as expected 100% of the time.
--This is a silly one, but the marketing and in-app notifications seem very "Gen-Z" and trying to be 'down with the kids' - it seems unecessary to use so many emojis, capitalise words so often and use slang lingo. It would be more preferable to feel like it's a professional tool run by expereinced professional people.
What problems is the product solving and how is that benefiting you?
Jiminny helps me to speed up my internal sales processes (through handy call summaries and a search bar for my calls), whilst also making sure I can stay present in a conversation without having to take so many notes.
It also allows me to get feedback from my manager and peers, and provide coaching to more junior members of the team.
It also allows me to get feedback from my manager and peers, and provide coaching to more junior members of the team.
A great replacement to our previous Call Recording tool
What do you like best about the product?
Jimmy puts rep engagement at the forefront; We decided to switch to the tool because we knew we needed a tool reps would feel empowered by, with all the information they need at their fingertips. The Salesforce integrations were also miles above competitors, which made it an obvious decision.
What do you dislike about the product?
Implementation and migration from our legacy tool took longer than we desired. Granted we had 40k+ calls to migrate, however next time would have left more time to properly transition into the tool.
What problems is the product solving and how is that benefiting you?
Capturing the key moments in our external calls and empowering sales reps with those insights, and metrics which help our sales managers coach better.
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