Jiminny
JiminnyReviews from AWS customer
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Great experience with a highly useful tool
What do you like best about the product?
It's a fantastic platform to be able to review calls, summarise notes and reflect on personal and team performance.
What do you dislike about the product?
I think some of the transcription and AI summary features could be better, especially when compared to competitors like Gong.
What problems is the product solving and how is that benefiting you?
It eliminates the need to capture every piece of information from a call via physical notes. You can be confident that you will have the opportunity to review the call retrospectively.
It provides a comprehensive summary and full transcript of a conversation.
It provides a comprehensive summary and full transcript of a conversation.
A valuable call recording tool for cross-functional teams - with some limitations for product teams
What do you like best about the product?
I appreciate how Jiminny creates a comprehensive repository of customer interactions that's accessible cross-functionally. Sharing insights is quick and easy—I can grab snippets from calls and share them with colleagues, which is helpful for sharing important customer quotes and context. I really like the nudge and keyword detection features because I can automatically get notified about product feedback mentioned during calls, without having to review every call. As a product designer, having the ability to review conversations from across the organization gives me valuable insights I might otherwise miss.
What do you dislike about the product?
As a member of the product team, I've found Jiminny to be quite sales-centric - most of the tools and AI summaries focus on sales opportunities, which means I often need to look elsewhere for product-specific analysis. I find myself supplementing Jiminny with other tools to get the comprehensive user experience analysis I need. There are also occasional reliability issues—I've experienced calls that failed to record, or information not being logged. The overall experience could also be more polished, as there are typos in the UI and some clunky interactions. These small details add up to an experience that works well but still has room for improvement.
What problems is the product solving and how is that benefiting you?
It provides a comprehensive repository of customer calls from across the organization. This makes it easier for me to gain customer insights without having to review or track down calls from cross-functional teams. It also makes sharing customer feedback very easy, as I can supplement documentation or posts with recording snippets.
I enjoy trying to use Jimminy but think the features & customer interaction could be a lot clearer
What do you like best about the product?
the ability to interact with coaching concepts - eg score a call according to a framework and citing a transcript
ask for coaching prompts to be applied to TRY to be consistent about improving performance
ask for coaching prompts to be applied to TRY to be consistent about improving performance
What do you dislike about the product?
Everything is just ALMOST there but not quite. Come on product team! give the finishing touches and UI enough focus to showcase all your good work!
ACS is slightly mis labelled for example. It's a good feature but positioned wrongly as call scoring. Don't be ashamed that call scoring has to be manual in other parts of the app - focus on making this journey a bit easier.
the settings functionality is a nightmare for an end user
ACS is slightly mis labelled for example. It's a good feature but positioned wrongly as call scoring. Don't be ashamed that call scoring has to be manual in other parts of the app - focus on making this journey a bit easier.
the settings functionality is a nightmare for an end user
What problems is the product solving and how is that benefiting you?
call recording, sales coaching, note taking
Detailed, intuitive, and insightful
What do you like best about the product?
The insights can really help development in calling. Very detailed categories that include talk to listen ratio, talking speed, patience and much more.
What do you dislike about the product?
There are often blips in the software - things like calls being silent, issues with logging etc - they are quickly resolved but have had more issues than I'd like.
What problems is the product solving and how is that benefiting you?
Tracking all my calls - delivering insights on my questioning and conversational quality.
Jiminny has transformed how we do things
What do you like best about the product?
Jiminny is great, as a sales leader jiminny is one of the most important tools we use, it is simple, visually appealing and allows myself and and my team to listen to calls, understand what went well and what didn't and consistently improve. We use jiminny every day as a key part to our work flow.
The customer service is AMAZING!
The customer service is AMAZING!
What do you dislike about the product?
Jiminny has its own dialler but the dialler does not intergrate with other tools like Outreach or Saleloft which means that work flow can be disjointed if using these types of tools.
What problems is the product solving and how is that benefiting you?
Jiminny solves the issue of call recording and conversation intelligence, with their recent changes and addition of AI this tool is really supporting continuous improvement
Easy to use and provides a useful service which has helped me develop my skills.
What do you like best about the product?
How easy it is to navigate the platform and access call records.
What do you dislike about the product?
I have had some issues logging calls occasionally.
What problems is the product solving and how is that benefiting you?
Access to records of calls to review for future sales meetings/calls. Allows me to be as prepared as I can.
Makes me feel confident
What do you like best about the product?
The fact that I can export meetings and send it directly to prospects
What do you dislike about the product?
Sometimes when i'm trying to add jiminny to demos the link doesn't work.
What problems is the product solving and how is that benefiting you?
Keeping prospects well informed of what they went through on the demo
Jiminny is one of the best bits of kit I've used in the last decade.
What do you like best about the product?
Super simple to use and has so many useful tools to help businesses manage recorded remote meetings.
I love the follow-up action points and being able to easily search keywords in the transcript.
I love the follow-up action points and being able to easily search keywords in the transcript.
What do you dislike about the product?
The only one improvement I'd like to see would be to be able to choose to revoke access to a recording after it has been sent rather than selected durations.
What problems is the product solving and how is that benefiting you?
Ensuring all meetings are recorded and transcribed for feedback and QA purposes.
Makes my life easier
What do you like best about the product?
The Ask Jimminy anything, it's the best and makes my job so much easier
What do you dislike about the product?
The AI module could have better customization settings
What problems is the product solving and how is that benefiting you?
I have many customer calls per day, and Jimminy now makes my call notes, follow-up emails, etc. This is saving me a lot of time and effort.
Great call recording and analysis platform, really helpful for coaching and self development too!
What do you like best about the product?
The call coaching analytics, transcripts, AI features
What do you dislike about the product?
Nothing yet, I think CRM integration is overdue. But I believe its coming soon?
What problems is the product solving and how is that benefiting you?
Helping me speed up note breakdown and actions, coaching, call reflection etc
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