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109 reviews
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External reviews are not included in the AWS star rating for the product.


    Food & Beverages

Maze is just amazing for unmoderated user testing!

  • November 01, 2022
  • Review provided by G2

What do you like best about the product?
The interface is intuitive, and it's easy to link a Figma file and start working. The new Reach functionality is brilliant as well. I use it as a repo for the users I can test on, and the segmentation capabilities are sufficient for now. However, it might need some expansion. Maze is one of my stable tools for user testing and research.
What do you dislike about the product?
The linking feature from Maze imports the whole Figma file and the libraries attached to it as well which makes the Maze I send to testers very heavy sometimes.
What problems is the product solving and how is that benefiting you?
For unmoderated user testing, Maze is solving a massive problem I had of how to go about and carry it out. I'm much more productive and knowledgeable about my users.


    Financial Services

Great research tool with new updates often

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
Maze allows for best-in-class usability testing using integrations with prototyping applications. The reports provide an easy and pleasing way to share research results. There are frequently new updates with new features and improvements. Maze has a great user experience for researchers and participants, and it's easy to collaborate with team members.
What do you dislike about the product?
I've had some issues purchasing and using participant credits. The problems were eventually resolved; however, on multiple occasions, I have received an error when trying to use credits to hire testers. Their support has been responsive, but I hope this will improve in the future.
What problems is the product solving and how is that benefiting you?
Maze helps my team gather impactful research data to better inform our product and marketing. As a small team, Maze's affordable participant panel, reporting tools, and collaboration features make it possible for user research to make a big business impact.


    Janaíne A.

Maze makes user testing FUN

  • October 27, 2022
  • Review provided by G2

What do you like best about the product?
It's easy to use and the data collected is very clear and helpful.
What do you dislike about the product?
Sometimes there are still issues with enabled components from Figma but I know you are already working on that.
What problems is the product solving and how is that benefiting you?
We're currently developing new analytics pages and it's been helpful for testing different designs of data viz.


    Jacinta M.

A dream tool for a solo UX Researcher

  • October 25, 2022
  • Review provided by G2

What do you like best about the product?
The quantifiable data all pulled into an interactive report that you can embed in Figma, or Confluence. It's up to date, has all the necessary info, and makes for easy reference for colleagues outside of Product
What do you dislike about the product?
It's still in it's growth phase, so the things I struggle with now, I know are being developed, and they're constantly improving. Everything works great, it'll just be better when there are more capabilities
What problems is the product solving and how is that benefiting you?
They help me to streamline my usability testing, not only making it more user friendly especially for folks who aren't tech savvy, but they then plug all the data into a beautiful report instantly upon the first response. Love it, so great for time saving, and gives great insights


    Ada Suhkyung K.

Easy but still have to recruit your own participants

  • October 25, 2022
  • Review provided by G2

What do you like best about the product?
It is so easy to use, and the price is pretty reasonable. Our designers were fascinated by its design, and they advocated when we had to choose one among other competitors.
What do you dislike about the product?
There are several critical pain points: Once the test URL goes live, there is no way to fix it. If a prototype is heavy, it does not work at all in mobile envrionment.
What problems is the product solving and how is that benefiting you?
It helps us to try out unmoderated usability testing which would significantly reduce our time and resources. We are still working on evangelization to other stakeholders in our company.


    Mai T.

Easy to build tests with rapid results from the test panel

  • October 10, 2022
  • Review provided by G2

What do you like best about the product?
Maze is great for quicky creating user tests and getting fast results by hiring participants from their test panel which saves a significant amount of time
What do you dislike about the product?
There isn't anything I dislike, the improved paricipant filters have made it easier to test specific demographics
What problems is the product solving and how is that benefiting you?
Maze helps us improve our product with fast testing and iterations. Having human feedback before releasing gives us greater confidence in how a change will perform


    Real Estate

Crucial for our UX team, since we're remote

  • October 10, 2022
  • Review provided by G2

What do you like best about the product?
The wide variety of tests able to run on Maze, from lo-fi to hi-fi.
And since we can run so many different tests from Maze, our remote team can easily access pretty much all of our tests from one platform.
What do you dislike about the product?
Adding notes afterwards attached to tests, as well as transcripts. We are running maze test in our one-to-one since it's great way to store all the test results, and it would be nice to be able to add transcripts/notes after each sessions.

Test pages/urls would be nice.
What problems is the product solving and how is that benefiting you?
We are able execute design and send test i minutes.
And beside the obvious reasons makes our job a lot easier since we are a remote team. We do all of our design in Figma, together with Maze we are pretty much set.


    Lorraine C.

User research tool that does "almost" everything

  • September 21, 2022
  • Review provided by G2

What do you like best about the product?
Love the modular approach of Maze, allows for great flexibility when conducint user research.
What do you dislike about the product?
Need to set successful path for prototype testing, which doesn't always work for all tests scenarios. Would love to be able to test live sites and staging sites as well.
What problems is the product solving and how is that benefiting you?
Unmoderated user testing and robust surveys. It's great for collecting feedback and user information asynchronously.


    Consumer Electronics

Easiest way to do quick usability testing!

  • September 20, 2022
  • Review provided by G2

What do you like best about the product?
It's so easy to set up unmoderated usability tests, card sorting activities, A/B tests, etc. to get quick insights to help you inform your designs. Have yet to find a competitor that's as cost-effective and intuitive to build tests!
What do you dislike about the product?
I wish it was easier to source participants through Maze if you didn't already have your own. Also wish that they added some capabilities for moderated usability testing and interviews.
What problems is the product solving and how is that benefiting you?
Maze is helping our team do quick usability testing to validate and inform our designs. Our design team doesn't have dedicated UX researchers, so our designers have to do our own research. When we're a resource-constrained business, Maze has helped us keep our designs in check quickly and easily.


    Insurance

Nice tool to brig stakeholders on the design side!

  • July 26, 2022
  • Review provided by G2

What do you like best about the product?
The ability to easily test figma prototypes and the wide choice of tests available
What do you dislike about the product?
It would be useful to be able to create "ab test" so two variants for the same test. To date, however, we need to create 2 different tests
What problems is the product solving and how is that benefiting you?
Find an easy-to-use tool to validate pre-development hypotheses