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Maze is the best way to make user testing fast and accessible
What do you like best about the product?
Maze makes user testing so fast it doesn't make sense to not do it – formulating test cases does take a bit of time, but being able to recruit panelists practically instantly is amazing.
What do you dislike about the product?
Maze provides good analysis tools, but it's a shame scroll heatmaps apparently aren't provided for test cases.
What problems is the product solving and how is that benefiting you?
Maze helps avoid gut feeling design and instead helps create actionable insights immediately.
User-friendly reports and test-build but buggy prototypes and limited conditions
What do you like best about the product?
I love the usability of the platform. It's so easy to build a test and review findings. It saves so much time to not have to write out a report but instead to share out what Maze created for us. I also love the types of qual and quant questions that we have access to. It makes for great content and usable findings.
What do you dislike about the product?
I don't appreciate how prototypes frequently crash for users, especially mobile users. Sometimes a user will go through the test more than once, causing our final number of participants to be inaccurate. I wish Maze allowed for blocks of questions where conditions could take users to a new block. That would allow us to build out better, more detailed tests without overwhelming users. I also wish the reports were easier to edit (change content, order of slides) or if they even gave the option to combine multiple test reports! I tend to go into Adobe Acrobat and do it myself if I need to combine reports, which adds time.
What problems is the product solving and how is that benefiting you?
It helps us quickly validate prototypes that were built based on discovery research. It helps us supplement moderated user sessions with additional findings around user trends and self-reported behaviors. Additionally, it allows us to run quick A/B/C preference tests when we have a few design options and need quick feedback.
Great, when it works
What do you like best about the product?
Quick responses from tetsters. The addition of more filter questions for testers. The reports are informative.
What do you dislike about the product?
Unhelpful error messaging. One of my collegaues tests dissappeared. I'd like to be able to filter answers by another question (eg. How many cars do you own? And filter all the rest of the results by the testers who own 2 cars)
What problems is the product solving and how is that benefiting you?
Quick user feedback.
Good at complex surveys, but misses on some basics.
What do you like best about the product?
I like that I'm able to create and link Figma prototypes for user testing.
I also appreciate the complexity of questions I can ask, and the different types of questions available.
I also appreciate the complexity of questions I can ask, and the different types of questions available.
What do you dislike about the product?
The email campaign manager is really clunky, and most of the emails I've sent using it have gone to spam folders. People also ignore the emails because they're coming from Maze, not from our servers. Paying extra for this feature is a bit wild, considering how limited our needs are. It seems like a basic thing.
Also, there's not much integration with platforms like Pendo.
It would also be great if research could be exported into PowerPoint or something similar—while PPT isn't great, it's ubiquitous, and it can be combined with other presentations given to stakeholders to defend choices. They don't want to read through reports on an unfamiliar platform.
Also, there's not much integration with platforms like Pendo.
It would also be great if research could be exported into PowerPoint or something similar—while PPT isn't great, it's ubiquitous, and it can be combined with other presentations given to stakeholders to defend choices. They don't want to read through reports on an unfamiliar platform.
What problems is the product solving and how is that benefiting you?
Maze makes it easy to create surveys that incorporate different product initiatives. Having these capabilities makes it easier for me to conduct research that would normally require an additional team member.
Versatility and value for money
What do you like best about the product?
Maze is an excellent platform for unmoderated research and their customer service is top notch. It works very well for testing Figma prototypes, with plenty of versatility around configuring studies and a lightweight onboarding process for participants. It meets our varied needs for testing designs with consumer, internal and B2B participants better than any other tool currently on the market.
What do you dislike about the product?
- Task randomisation - not currently available but they're working on it.
- Heatmaps - would be more useful if a more aggregated view were provided.
- Heatmaps - would be more useful if a more aggregated view were provided.
What problems is the product solving and how is that benefiting you?
Maze are listening to their customers and developing more features to add value. It's been a huge plus our Experience practice.
Easy to Use but Needs better Testers
What do you like best about the product?
It is really great for design discovery and just getting started with user testing and learning. I would say to get more in depth you would need to spend more money on other tools that are out there. How easy it is to use, the prices aren't that bad and the results report is amazing.
What do you dislike about the product?
The issue with their users for testing is not that great. We have had a lot of issues with people closing out our test and dropping off even though we paid for them to complete the test. I think a lot of their testers are just going through these tests quickly without caring just to get their incentive at the end.
What problems is the product solving and how is that benefiting you?
They are adding new features and are doing regular maintenance on their issues. I think they need a better support contact instead of waiting for a day or so to get a response on an urgent issue.
Really useful testing tool
What do you like best about the product?
Quick learning curve, good documentation, reports are really useful and easy to export and understand.
What do you dislike about the product?
Would like to be able to mix and match differnt types of tests more, this is already possible to a certain degree, though I'd like to see how this evolves.
What problems is the product solving and how is that benefiting you?
It allows us to test prototypes and iterate quickly
Helps us to gather the feedback we need quickly and efficiently.
What do you like best about the product?
Our designers are able to take the pulse on their new designs or iterations quickly
What do you dislike about the product?
I haven't found anything yet as I'm still newer to Maze!
What problems is the product solving and how is that benefiting you?
More interaction with customers or prospects with lower effort. This ideally allows us more input and ultimately customer satisfaction.
Bring a step closer to customer centricity
What do you like best about the product?
Provides a rapid testing environment for product and design teams.
What do you dislike about the product?
The limit if 1000 emails per segment in the reach feature.
What problems is the product solving and how is that benefiting you?
Helping me democratise research.
UX Researcher
What do you like best about the product?
I love the interface, it's great for simple surveys. It gives the participants a good user experience completing the survey.
What do you dislike about the product?
It doesn't bode well for complex user testing. Prototypes have to be kept quite simple in order for Maze to give us the data we want. I hate that I can't change my Maze after publishing it. I always have to create duplicates and then edit which takes up so much time.
What problems is the product solving and how is that benefiting you?
It's a tool we use for unmoderated testing, and it works if the test we want to do is simple and straightforward (e.g can they add this item to cart?).
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