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Solid tool with great support, though mobile testing needs improvement
What do you like best about the product?
The customer service team is exceptionally responsive and genuinely open to feedback, which makes working with Maze a pleasure. The interface is clean and intuitive, and the tool generally performs well for most testing scenarios. I appreciate their commitment to constantly improving the platform based on user input.
What do you dislike about the product?
The mobile testing monitoring could use some improvement, particularly when dealing with longer screens. The heatmap functionality becomes less reliable in these scenarios, making it harder to track user interactions accurately. While these issues don't break the tool's core functionality, they can make mobile-specific research analysis more challenging than it needs to be.
What problems is the product solving and how is that benefiting you?
Maze helps me efficiently collect user insights through remote testing without having to coordinate live sessions. This saves significant time and resources in our research process. It lets me gather quantitative data alongside qualitative feedback, which helps me better validate design decisions and communicate findings to stakeholders.
Best product for user testing and research
What do you like best about the product?
I have been using Maze for lst 2 years and I can say Maze is very helpful in getting very useful insights for our product. Maze provide option to hire testing panel members all over the world with different filters like demographics, work history, Domain of work etc which is very helpful in identifying right users for your product. Maze not only provides option to test a developed product but also gives an option to test in the progress figma prototypes. This helps in getting UX insights at the early stage of product development cycle.
I have mainly used session recordings and path testing and I would highly recommend these features for any UX designer to test and get rightful insights for their product in early stage of developement
I have mainly used session recordings and path testing and I would highly recommend these features for any UX designer to test and get rightful insights for their product in early stage of developement
What do you dislike about the product?
There are few technical limitations like screen size restriction where you cannot use non responsive products with testers. There is a size limit for window. Also, sometimes the testing panel members are not upto the mark of expectation.
What problems is the product solving and how is that benefiting you?
Maze streamlines user testing and helps in getting testing panel members online. There is option to create paths for user flows and perform AB testing to identify which user flow is better for user
Maze has been instrumental in establishing a UX research program
What do you like best about the product?
Maze is easy and fun to use, integrates nicely with Figma, and we love the ability to bulk upload our own research participants. The recent addition of interview studies has allowed us to consolidate all of our research projects into a single platform. We use Maze on a weekly basis and can move from identifying a research need to having critical insights in a matter of days when it previously took multiple weeks. Also, the AI features are some of the most effective and helpful I've seen as compared to other software products.
What do you dislike about the product?
We run into some limitations with the number of recipients we can email surveys to at one time, which means we have to break them up and send in batches. While the research reports are very nice, the capabilites for custom slides are quite limited and the formatting gets wonky. I also really wish there was a way to ignore duplicates when uploading new research participants.
What problems is the product solving and how is that benefiting you?
Maze is our solution for all our UX research needs including surveys, usability testing, and interview studies. It benefits our organization by providing user insights before, during, and after we design solutions.
Great when it works, for lightweight tests & needs that's supported, but has many limitations & bugs
What do you like best about the product?
-- Can easily see path users collectively took as a series of screens
-- Can easily see heatmaps of user clicks for specific screens
-- Doesn't require testers to install apps or plugins or create accounts just to take a test
-- Can easily see heatmaps of user clicks for specific screens
-- Doesn't require testers to install apps or plugins or create accounts just to take a test
What do you dislike about the product?
-- Noticeably buggy! Including "obvious" bugs that are should have been caught before release, and old bugs that seem to remain there for months. Granted most of these bugs don't break things -- Maze staff is good at responding to critical ones -- but the bugs that do exist can be disappointing. For example, heatmaps sometimes not correctly showing clicks properly
-- Limitations include:
---- Not providing certain commonly expected features (e.g. better built-in counterbalancing for within & between subjects testing i.e. test (A or B, A-B, B-A))
---- Strange quality-of-life limitations (e.g. cannot move Maze studies from one project / folder to another)
---- Scalability issues (e.g. Figma prototypes often need to be specifically optimized or "scaled down" before they can be used in Maze. This process can get a little extreme as designers are forced to figure out how to "make their prototype smaller" and having to take extra time beyond what they expect to do for a study prep)
---- Tester database management that feels bare-bones; you can do what you need if all you care is Maze, but don't expect more
-- Limitations include:
---- Not providing certain commonly expected features (e.g. better built-in counterbalancing for within & between subjects testing i.e. test (A or B, A-B, B-A))
---- Strange quality-of-life limitations (e.g. cannot move Maze studies from one project / folder to another)
---- Scalability issues (e.g. Figma prototypes often need to be specifically optimized or "scaled down" before they can be used in Maze. This process can get a little extreme as designers are forced to figure out how to "make their prototype smaller" and having to take extra time beyond what they expect to do for a study prep)
---- Tester database management that feels bare-bones; you can do what you need if all you care is Maze, but don't expect more
What problems is the product solving and how is that benefiting you?
Maze makes it a little easier for us to run certain user studies (e.g. lightweight usability studies) or to get certain types of useful output (e.g. user flow, heatmaps). Easier means faster setup and results.
Maze is user-friendly and collaborative, it requires guidance to help users maximize productivity.
What do you like best about the product?
- The platform provides immediate feedback and insights
- Maze allows for easy collaboration with teams.
- Maze integrates with Figma
- Maze allows for easy collaboration with teams.
- Maze integrates with Figma
What do you dislike about the product?
- Many templates and we don't know in which cases we need to uses it.
- no workshops organization teaching how to use maze and presentation of new features.
- no workshops organization teaching how to use maze and presentation of new features.
What problems is the product solving and how is that benefiting you?
Maze help to create easy experiments to make quick validatations
Maze is very empowering to Product & UX Professionals!
What do you like best about the product?
At D360 Bank, we use Maze very frequently, and while Maze provides advanced features, the interface is so intuitive, making it easy for beginners to adopt and use. Maze has it all, from Quantitative Research and prototype usability metrics to Qualitative Research, analysis and reporting! Maze covers the whole spectrum of a research process, even including recruiting participants that fit your target segments.
What do you dislike about the product?
- Few limitations in their providers' recruiting capabilities, especially when it comes to criteria selection of your audience in specific countries.
- Few limitations in their Interview Study features, lacking more flexibility and control over the analysis and reporting. This is expected as it's still a new product that's evolving at Maze.
- Few limitations in their Interview Study features, lacking more flexibility and control over the analysis and reporting. This is expected as it's still a new product that's evolving at Maze.
What problems is the product solving and how is that benefiting you?
- Easier yet more powerful ways to showcase customer’s needs and product insights with support of quantitative metrics
- Quickly Test ideas and concepts before investing valuable dev and design resources.
- Test & validate our prototypes with real users and launch our product with confidence.
- Scale an autonomous, data-informed team and build more customer-centric products for our customers.
- Drive business growth by making data-informed product decisions and delivering the right products to market faster.
- Everyone can run expert-level research autonomously, removing bottlenecks and operational inefficiencies.
- Thus, Designers/Researchers & Product Owners are way more efficient with Maze.
All of this means saving on costly, time-consuming product and engineering rework and rollbacks.
- Quickly Test ideas and concepts before investing valuable dev and design resources.
- Test & validate our prototypes with real users and launch our product with confidence.
- Scale an autonomous, data-informed team and build more customer-centric products for our customers.
- Drive business growth by making data-informed product decisions and delivering the right products to market faster.
- Everyone can run expert-level research autonomously, removing bottlenecks and operational inefficiencies.
- Thus, Designers/Researchers & Product Owners are way more efficient with Maze.
All of this means saving on costly, time-consuming product and engineering rework and rollbacks.
Most useful platform to conduct user testing.
What do you like best about the product?
The best thing I liked about Maze is the easy integration of Figma prototypes for prototyping testing, user testing. The cumulative responses gathered are easily converted into an excel sheet format, which helps track the data in a much better way.
What do you dislike about the product?
For people who are not aware or new to Maze, do not have much knowledge about what Maze is and how it works. It is a little difficult for a fresh, new designer to learn how Maze works and functions.
What problems is the product solving and how is that benefiting you?
Maze helps me conduct usability studies in a much safe and better unmoderated manner, and also helps me keep good track of all the responses collected and the data which is collected by the questions asked to the user.
My first choice for usability testing
What do you like best about the product?
Allow any user to easily conduct a remote usability test that is compatible with the main design software.
What do you dislike about the product?
Honestly, there is nothing that I dislike within Maze.
What problems is the product solving and how is that benefiting you?
The main problem that Maze solves is the ability to conduct user tests remotely, allowing the collection of all necessary data for any research.
Good for rapid testing
What do you like best about the product?
Usability Testing, Tree Testing & Card Sorting. A good all-rounder product. I especially likes how it can handle Merge tags which enables me to do some better analysis when we pass user details to the system. Heatmaps are also great with it's Figma integration
What do you dislike about the product?
The UI can be very clunky, and users will often abandon. The CTA's, animations make completing difficult for users sometimes. (this includes browsers too). Additionally the reporting could be improved alot!
What problems is the product solving and how is that benefiting you?
Helping cut testing time is great!
Excellent tool for Prototype Testing
What do you like best about the product?
The best use case in my opinion is the prototype testing. It is so easy to implement just by following the steps and uploading a prototype link from Figma. Also, teh recommendations given and teh templates provided help you create full tests in minutes.
What do you dislike about the product?
If I had to say one bad thing, it would be the loading time of the test by the testers. I have been reported few time that it took so long that testers left the test even before starting it.
What problems is the product solving and how is that benefiting you?
Maze helped me with User Testing by allowing me to test specifici tasks of a prototype and providing an excellent reporting tool
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