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Robust User Testing Program, with Actionable Design, but Free Plan has Limits
What do you like best about the product?
Maze helps us to accurately validate ideas and ensure feedback are collected on time
We get insights that can be actionable from Maze, ensuring that the tasks that we conduct are successful
We get an intuitive design from the app, optimizing the user paths for easy management
The testing process is automated and consistent
We get insights that can be actionable from Maze, ensuring that the tasks that we conduct are successful
We get an intuitive design from the app, optimizing the user paths for easy management
The testing process is automated and consistent
What do you dislike about the product?
Maze has a free plan that lacks intensive testing capabilities
Some restrictions limits us from handling large projects
Some restrictions limits us from handling large projects
What problems is the product solving and how is that benefiting you?
We get timely and efficient user testing experience from Maze, which reduces inefficiencies in usability testing
We obtain real time analytics from this app, which helps in behavior patterns detection
We get a design validation from this app, which helps us in cost management
We get user feedback that is scalable and useful from the app
We obtain real time analytics from this app, which helps in behavior patterns detection
We get a design validation from this app, which helps us in cost management
We get user feedback that is scalable and useful from the app
A fast way to test with easy to use testing tools
What do you like best about the product?
What I like about maze is how easy it is to use, and how you can have a variety of testing types to choose from. As a product designer I also like the connection it has with Figma, and how it easily refresh after making changes in the file, also love the follow up questions with AI, and how you can organize the type of answers from your users, to have more clarity on the average responses.
What do you dislike about the product?
When creating my maze, it was challenging to identify where I could select the users for my study. It wasn't until I selected "Start testing" that this section became visible. It was concerning to me to lose my testing or to send out a testing without filtering my users. The copy suggests that you are finished and cannot add anything else, but in my opinion, selecting the users is part of the testing creation process. I would appreciate having this option as a subsequent step before clicking the "Start testing" button.
What problems is the product solving and how is that benefiting you?
Is helping us to test fast, and iterate on our products quicker. It's also very helpful for us to have a good user base that could respond in the same week, or days after launching the testing.
A great tool for quick and simple qualitative insights
What do you like best about the product?
Super easy to set things up, with lots of templates created to help frame thinking
What do you dislike about the product?
Can be hard to set up complex tasks - though that could be my own inabilities. Sometimes responses from users seem very rushed or even AI-generated.
What problems is the product solving and how is that benefiting you?
Getting quick insights into survey results etc
Easy-to-use, intuitive tools
What do you like best about the product?
The ease with which you can create tests and share them with a targeted user base
What do you dislike about the product?
Some figma prototypes do not work on mobile phones, which means that testers have to go to the desktop, which sometimes biases the tests
What problems is the product solving and how is that benefiting you?
Maze allows me to share my thoughts and get a variety of responses from a specific user base. It also allows me to test prototype applications.
Advanced features that are pretty intuitive to use
What do you like best about the product?
I love the variety of ways that Maze allows you to ask users complicated questions. Innovative surveying options allow you to pose complex questions with multiple answer choices in a streamlined way that allows you to efficiently canvas large user populations without having to worry that you will lose engagement because the process is too laborious and tedious.
What do you dislike about the product?
Although you can fix some typos on questions after a survey is live, it is not the case across the board. I had to roll with a typo after a survey was live because it was on a card sorter question type.
What problems is the product solving and how is that benefiting you?
Better understanding our customers, their preferences and journeys.
Needs more flexibility when it comes to questions
What do you like best about the product?
It gets the job done for the most part. The product UI is good, the functionality allows me to get the insights I'm looking for MOST of the time. I use it once every few months.
What do you dislike about the product?
I would say, invest a little more in the responsiveness of your app, over the UI flourishes. Some of the animations are a little overboard. I think it also needs more flexibility when it comes to certain question blocks. For example, I want you to pick from a multiple choice option AND explain your answer in the same block, I don't want them to explain it in a separate block where they lost the context. Also the Figma prototype capabilities is not the most seamless, having to start a whole separate file for just the prototype is frustrating.
What problems is the product solving and how is that benefiting you?
Maze allows me to test designs and concepts with users to ensure we're building in the right direction. It also serves as a focused questionnaire tool that is better than Google Forms in some instance, because it offers card sorting, as an example.
Maze App: A Powerful Tool for Quick Insights with Room for Improvement
What do you like best about the product?
Maze is an incredibly useful tool for gathering insights and conducting quick studies. It's efficient and user-friendly, making it easy to gather valuable data in no time.
What do you dislike about the product?
I've experienced some issues with prototype testing and link loading, which can be a bit frustrating. However, the Maze team is very responsive and always works quickly to resolve any issues, which I truly appreciate.
What problems is the product solving and how is that benefiting you?
Maze helps me by providing a quick and efficient way to gather insights and conduct studies, making the research process much faster and easier.
Solid tool with great support, though mobile testing needs improvement
What do you like best about the product?
The customer service team is exceptionally responsive and genuinely open to feedback, which makes working with Maze a pleasure. The interface is clean and intuitive, and the tool generally performs well for most testing scenarios. I appreciate their commitment to constantly improving the platform based on user input.
What do you dislike about the product?
The mobile testing monitoring could use some improvement, particularly when dealing with longer screens. The heatmap functionality becomes less reliable in these scenarios, making it harder to track user interactions accurately. While these issues don't break the tool's core functionality, they can make mobile-specific research analysis more challenging than it needs to be.
What problems is the product solving and how is that benefiting you?
Maze helps me efficiently collect user insights through remote testing without having to coordinate live sessions. This saves significant time and resources in our research process. It lets me gather quantitative data alongside qualitative feedback, which helps me better validate design decisions and communicate findings to stakeholders.
Best product for user testing and research
What do you like best about the product?
I have been using Maze for lst 2 years and I can say Maze is very helpful in getting very useful insights for our product. Maze provide option to hire testing panel members all over the world with different filters like demographics, work history, Domain of work etc which is very helpful in identifying right users for your product. Maze not only provides option to test a developed product but also gives an option to test in the progress figma prototypes. This helps in getting UX insights at the early stage of product development cycle.
I have mainly used session recordings and path testing and I would highly recommend these features for any UX designer to test and get rightful insights for their product in early stage of developement
I have mainly used session recordings and path testing and I would highly recommend these features for any UX designer to test and get rightful insights for their product in early stage of developement
What do you dislike about the product?
There are few technical limitations like screen size restriction where you cannot use non responsive products with testers. There is a size limit for window. Also, sometimes the testing panel members are not upto the mark of expectation.
What problems is the product solving and how is that benefiting you?
Maze streamlines user testing and helps in getting testing panel members online. There is option to create paths for user flows and perform AB testing to identify which user flow is better for user
Maze has been instrumental in establishing a UX research program
What do you like best about the product?
Maze is easy and fun to use, integrates nicely with Figma, and we love the ability to bulk upload our own research participants. The recent addition of interview studies has allowed us to consolidate all of our research projects into a single platform. We use Maze on a weekly basis and can move from identifying a research need to having critical insights in a matter of days when it previously took multiple weeks. Also, the AI features are some of the most effective and helpful I've seen as compared to other software products.
What do you dislike about the product?
We run into some limitations with the number of recipients we can email surveys to at one time, which means we have to break them up and send in batches. While the research reports are very nice, the capabilites for custom slides are quite limited and the formatting gets wonky. I also really wish there was a way to ignore duplicates when uploading new research participants.
What problems is the product solving and how is that benefiting you?
Maze is our solution for all our UX research needs including surveys, usability testing, and interview studies. It benefits our organization by providing user insights before, during, and after we design solutions.
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