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18 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Meraj Q.

One identity for IAM is one of few tools which is leader in market

  • March 14, 2024
  • Review provided by G2

What do you like best about the product?
Easy to use, all access related to identity in 1 place in a tree like structure, can manage all application access from 1 page
What do you dislike about the product?
The Graphical user interface can be more user friendly, currently it's a little complicated for beginners but as and how you use it, one will get used to it
What problems is the product solving and how is that benefiting you?
Managing access for users on different applications, SOD management, managing roles entitlements, account creation, movers, leavers.
All of the above activities can be automated using One identity,
It not just saves time and manual efforts but also decreases chances of human error


    JosephChandrasekaram

Single interface and workflows simplify AD and Azure AD management efficiency and security

  • October 16, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use it primarily for granting, managing, and auditing access.

How has it helped my organization?

The ways Active Roles has improved the way we operate are through workflows and user onboarding, automatic user management, group permissioning, adding users to the right groups based on the department, and distribution list creation based on dynamic group membership and active users.

And because of the single interface and workflows, it has simplified AD and Azure AD management efficiency and security.

What is most valuable?

The most valuable features include

  • auditing
  • dynamic grouping
  • creating dynamic groups based on AD attributes.

Also, as part of the cloud identity, meaning expanding identity to the cloud, it gives me a single workflow to expand on-prem. I can create a user in the cloud and give them access to resources through a single workflow.

And for regulatory, auditing, and security requirements, it's critical that the solution enables Zero Trust security with hybrid AD fine delegation and role-based access control.

For how long have I used the solution?

I have been using One Identity Active Roles for eight months.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's also a scalable product. We have about 14,000 users.

How are customer service and support?

The best thing about their Premier Support is their assistance with customization and resolving issues that arise.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our company chose One Identity Active Roles rather than something else because of the auditing capabilities and workflow capabilities.

How was the initial setup?

The initial setup was quite easy, but it was time-consuming. It took about three months.

What's my experience with pricing, setup cost, and licensing?

It's expensive.

Which other solutions did I evaluate?

Compared to native Active Directory tools, in terms of accuracy and security, Active Roles is a nine out of 10.

What other advice do I have?

Understanding the requirements and the key areas on which you want to focus before deploying it is vital to making sure it caters to your needs.

Overall, it enables a lot of automation and workflow-type processes. It also allows for human intervention and has auditing and reporting capabilities that include generating an automated report on a periodic basis for management review.

Which deployment model are you using for this solution?

On-premises


    reviewer2287008

Enables zero-trust and allows for granular access but group attestation could be improved

  • October 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for managing access to, shared drives and access for Active Directory.

What is most valuable?

We like that we can manage our groups and access. You can get granular in terms of the access control.

The solution enables us to create a user in the cloud and give them access to resources through a single workflow. That's very important for our organization. It allows us to assign access accordingly for the file shares for admin access to servers.

It enables zero trust security with hybrid, AD, delegation, and role-based access control. It's extremely important for us.

What needs improvement?

The solution has not enabled us to reduce password reset times.

It has not automated provisioning.

The group attestation could be improved. It was a feature that was available in version 5. You can configure it, however, it's no longer out of the box. My understanding is that they will put that feature back in again. However, right now, it's a feature that is lacking.

The way you can search groups could be better. When a company has a large number of groups it's very difficult to search the groups and assign the different columns.

For how long have I used the solution?

I've used the solution for many years. It's likely been ten to 15 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

We have about 2,000 users using the solution at this time. 

It's being used quite extensively and we have plans to increase the use to manage the Active Directory.

How are customer service and support?

We use the vendor's regular support. Sometimes the response time is slow. Sometimes we don't feel the answers they give are correct. It seems like they don't really know what the cause of the issue is, so they tell us it's not available in the version. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I do not recall us using a different solution previously. 

How was the initial setup?

The initial setup was quite straightforward. I'm not sure how long it took to deploy. It was too long ago. 

There isn't maintenance needed. It just needs upgrading. There's a team of three or four people that manage that. 

What was our ROI?

I have witnessed an ROI while using the product over the last ten years. Resource-wise, we've saved about 20% of resources in comparison. 

What's my experience with pricing, setup cost, and licensing?

The solution is fairly priced. That said, I have nothing to compare it to. 

What other advice do I have?

I'm a project manager.

I can't compare the solution to anything else. We don't use anything else, and we've not used anything else for many years. 

I'd recommend the solution to others. It's a great tool. I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises


    reviewer2232897

Give us control over attributes a service desk analyst can change, and we can build in integrity rules

  • July 12, 2023
  • Review provided by PeerSpot

What is our primary use case?

We're using it for identity management, including the creation of accounts and synchronizing them with our HR system. 

How has it helped my organization?

It improves things in many ways. You have control over what attributes the service desk analyst can change and you can provide them with lists of changes. You can build in the integrity rules. It also definitely simplifies management on-prem. It definitely is a plus to use this tool.

We do automated provisioning and it's set from HR through this tool. It's all instant. If it had to be done manually it would probably take a couple of hours per user, but we've had it set up like this for 10 years so I'm not sure how much time it's saving us.

What is most valuable?

It has so many features. Dynamic Groups are good and the ease of delegation is useful as well.

What needs improvement?

The Group Family feature is okay, but there are some issues around its use for creating objects automatically, based on HR attributes.

Another issue is that it doesn't look like the hybrid connections are particularly mature. We haven't really used it much. We have a couple of guys setting it up who don't really like the way it's working. It uses a synchronization tool to do that. Native integration with the cloud would be better.

Also, we're trying to manage Office 365 mailboxes and although it will create a mailbox in the cloud, it won't do shared mailboxes. That means we're having to write custom solutions for that.

Another issue we have with the product is that we run a lot of custom tasks. You have to program them to run on one particular host and there's no automatic failover to a second host. If that host is down when a task is supposed to run, it has to wait until the next time it runs when that host is up. Some of their built-in functions will work off of both servers and I don't see why this shouldn't as well.

Another similar gripe is that when you run custom Active Roles policies, they'll actually trigger on both hosts, not on one. In that scenario, it would be better if they would trigger on one host, unless it wasn't available. For example, if you're writing to the event log, you have a custom task and it will show up multiple times because it's being processed by multiple front-end hosts.

For how long have I used the solution?

I've been using One Identity Active Roles for 10 years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's scalable, but I don't know how scalable. A lot of it is running off of custom scripts and the question is how scalable those are in large environments. We don't have a massive environment, but we have no issues with it for our 2,000 employees. I'm guessing that if you get up to 100,000 to 200,000 employees, it would start struggling.

It's used in our organization for management of any objects inside Active Directory, so anyone who manages anything in Active Directory uses the tool.

How are customer service and support?

We use the vendor's Premier Support. We wouldn't run any product like this without vendor support. It's quite critical to our company, so it would be crazy to do that with support that wasn't working. At the times we've had to deal with them, they have usually been pretty responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The solution we had before Active Roles was custom-made for the company and it was written about 13 years ago.

How was the initial setup?

The initial setup of the solution was straightforward. It took a few hours. I'm the only person on our IT team who handles this product, in terms of deployment and maintenance. 

What was our ROI?

We haven't measured ROI, but given that it provides automation and does save quite a bit of time, there is definitely a return on investment.

What's my experience with pricing, setup cost, and licensing?

It's fairly priced.

Which other solutions did I evaluate?

In comparison to native Active Directory tools, using Active Roles for delegation is so much better. It uses an access template and that makes it easy to see who can access what.

In fact, you can do that for many objects as well. You can see what that object can manage and who can manage the objects. You can answer an auditor's questions fairly quickly. It's just much clearer than it is in Active Directory.

What other advice do I have?

I don't believe the solution enables you to create a user in the cloud and give them access to resources through a single workflow; not out of the box. You could certainly create that, but we don't do that. We use Azure AD Connect for that. We create the user account on-prem, and Azure AD Connect will create that user in the cloud for us.

Definitely do a PoC, but I would recommend Active Roles for a small company. I don't know if it would actually scale. You have to write custom scripts for a lot of it, whereas built-in functionality would generally be quicker. But for small companies of 2,000 employees, and maybe a little bit bigger, it's a great product. It's so much easier and cheaper than any of its rivals.

Which deployment model are you using for this solution?

On-premises


    SameerPalav

Enables zero trust security with hybrid AD fine-grained delegation and role-based access control

  • May 24, 2023
  • Review provided by PeerSpot

What is our primary use case?

The solution is used for lifecycle management and can be deployed on-prem or cloud.

How has it helped my organization?

The solution enables us to create a user in the cloud and give them access to resources through a single workflow which is important to all our clients.

The solution enables zero trust security with hybrid AD fine-grained delegation and role-based access control which is important to all our clients. 

The solution acts as a firewall against Active Directory, requiring our IT team to go through active roles and get approval to make changes. It has also reduced our onboarding time from one or two weeks to five or ten minutes.

The solution reduces the time it takes to reset a password to under one minute.

The solution simplifies Active Directory and Azure Active Directory management efficiency and security. It has a proxy layer, which means that no one talks to the connecting platform directly. All requests go through the active roles, which act as a proxy layer. We can set all kinds of policies, rules, and business enforcement policies on the proxy layer. This means that nothing flows to the platforms without proper information or proper data standardization. The solution manages and streamlines everything in this proxy layer.

The automated provisioning can be completed in under ten minutes.

What is most valuable?

Secure access is the most valuable feature.

What needs improvement?

The solution needs an attestation process that includes certification and recertification attestation.

The pricing is high and has room for improvement.

For how long have I used the solution?

I have been using One Identity Active Roles for 20 years.

What do I think about the stability of the solution?

The solution is extremely stable. I give the stability a ten out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable and used by customers worldwide.

How are customer service and support?

The technical support is responsive and helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used ManageEngine ADManager Plus, but I switched to One Identity Active Roles because it is more robust and highly scalable. ManageEngine is lightweight and it slows down when the number of users increases.

How was the initial setup?

The initial setup is straightforward. Deployment takes around 20 minutes and depends on the type of deployment: integration, application, life cycle management, or RMAD management. However, there is usually a design and discovery phase that we conduct. Based on the discovery phase, we finalize the scope of the implementation that the end user wants to implement. This may include RMAD integration or both.

What about the implementation team?

We implement the solution for our customers.

What was our ROI?

Customers typically see a return on investment within one or two months of using One Identity Active Roles.

What's my experience with pricing, setup cost, and licensing?

The pricing is on the higher end.

What other advice do I have?

I give the solution an eight out of ten.

Although small companies can use the solution, it is not essential for them. However, it is recommended for medium and large organizations.

One Identity Active Roles exist because of the shortfalls in Active Directory.

Before implementing One Identity Active Roles, it is important to identify the pain areas and challenges that the solution can address. This solution provides a lot of options and is highly customizable, so it is important to start with the key pain areas and challenges that the organization is facing. By doing so, the organization can gradually increase the scope of the implementation and reduce delays in automating or executing certain tasks.

It is common for people in organizations to resist change. They often prefer to work in the same way they have always worked, with the same tools and processes. In order to get people to adopt a new solution, such as One Identity Active Roles, it is important to convince them of the benefits of the change. This can be done by demonstrating how the new solution will improve efficiency, reduce costs, or increase security. It is also important to get buy-in from both the top management and the technical staff. Once everyone is on board, the change is much more likely to be successful.

Which deployment model are you using for this solution?

On-premises


    Computer & Network Security

One Identity Manager

  • September 15, 2021
  • Review provided by G2

What do you like best about the product?
Easy and comparatively quick to implement if we compare it with other Identity Management Solution
Good variety of out of the box connectors for famous products (AD, Exchange, Oracle, SAP, etc)
What do you dislike about the product?
Product documentation is not very detailed for some modules (Large space of improvement)
Web portal customization is not very simple
What problems is the product solving and how is that benefiting you?
Onboarding time of new workers in an organization (by automated provisioning and RBAC)
Reduction in IT and Service desk costs (by automated provisioning)
Improved security and compliance (by segregation of duties)
Detection of unwanted access (by periodic attestations)


    Higher Education

the worst management application for AD, ever

  • October 25, 2019
  • Review provided by G2

What do you like best about the product?
To be honest, I don't really like anything about it. Active Directory is not something I think needs a third party application to use, but management wanted *something* and this was chosen.
What do you dislike about the product?
It doesn't sync (even though we force via OneID) with our current AD so we have to go into the main DC to run a sync via PS. It's incredibly difficult just to add someone to a group. I think it's overly complicated to use compared to just using the console for Active Directory.
What problems is the product solving and how is that benefiting you?
Syncing issues have been a huge deal; I can disable someone in AD but OneID does not show that. They will still show as enabled. I've also noticed that if you can a script for it, it still manages to mess up and put people in the wrong containers.
Recommendations to others considering the product:
I DO NOT RECOMMEND ONE IDENTITY. The vendor has been very hard to reach; we constantly have to reach out to them for issues and it takes days/weeks to get back to us. We have had this go Live in August and we are STILL finding issues.


    Government Administration

Effective Administration

  • November 22, 2018
  • Review provided by G2

What do you like best about the product?
Simple to use. It helps me manage users and devices without any roadblocks, and it works great when I have to access accounts through our VPN.
What do you dislike about the product?
Some error issues could have a better explanation, or even just more streamlined guidelines to avoid potential errors.
What problems is the product solving and how is that benefiting you?
The biggest problem is just being able to setup and manage user accounts, especially remotely. Most of our users are half the country away, and Active Roles helps me when there are lock out issues, or when new users need to be added, or when I need to adjust user qualifications. Another big component for me is to set up various email groups for specific staff sets.
Recommendations to others considering the product:
I think that One Identity goes beyond a lot of the capabilities of other Active Directory software like Microsoft and Azure. I don't think that I have been limited in any way while using over the past 5+ years.


    Accounting

It's effective, if too simplistic

  • May 29, 2018
  • Review provided by G2

What do you like best about the product?
I like that everything is clearly labeled, and you don't have to hunt to find what you're looking for.
What do you dislike about the product?
The set up is too... I don't know, bland? If you're not given a tutorial, it's hard to figure out what you're supposed to be using. It's not beginner-friendly.
What problems is the product solving and how is that benefiting you?
It helps me stay organized, which is nice.
Recommendations to others considering the product:
I think it's worth the go. Useful. Effective.