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Customer Service
What do you like best about the product?
Software pricing can be complicated and confusing, but knowing if you’re getting business value for your price is not. The SecureFrame captures users’ satisfaction with their software, given the costs. They know their job, working closely with you to ensure you are ready and prepared to succeed.
What do you dislike about the product?
I couldn’t find a reason not to like it, but I have to say that waiting was the hardest part. But I also know that getting a job done right takes time.
What problems is the product solving and how is that benefiting you?
SecureFrame makes it easy to keep on top of our goals. They are putting a lot of information in one place, which helps the auditor review the applicable framework
Amazing Team and Response
What do you like best about the product?
I love the fact that Secureframe makes it easy to Automate compliances, simplify the security process with a broad goal of making the security architecture secure and meet global standards.
What do you dislike about the product?
The UI/UX can be improved upon, but this doesn't in any way limit the excellent service you can get using Secureframe
What problems is the product solving and how is that benefiting you?
It helps to automate our compliance processes, reducing the time and resources required to maintain compliance, and improving our overall security environment
Effortless SOC2 Compliance with Excellent Support from Secureframe
What do you like best about the product?
I recently used Secureframe to achieve SOC2 Type 2 compliance for my startup, and I couldn't be happier with the support and framework they provided. As someone who was starting from scratch, I found it daunting to navigate the compliance process on my own, but Secureframe made it easy by providing a clear game plan and helping me track my progress.
What do you dislike about the product?
The automated integrations were a huge plus, as I could always see my compliance status and easily validate any changes to my infrastructure or processes. Throughout the process, the Secureframe team was always available to consult and answer any questions I had. l have nothing bad to say about the service.
What problems is the product solving and how is that benefiting you?
Overall, I highly recommend Secureframe to anyone looking to achieve SOC2 compliance.I recently used a service that helped me achieve SOC2 compliance for my business, and it was a game-changer. Thanks to this service, I now have a clear understanding of the requirements for SOC2 and the steps I need to take to stay compliant. The team was incredibly helpful, providing me with a detailed game plan and offering support whenever I needed it.
time saving
What do you like best about the product?
SecureFrame is a valuable tool for businesses looking to achieve and maintain compliance with various regulatory requirements. By providing a range of features and tools to assist with compliance efforts, the platform help businesses reduce the TIME and resources required to achieve and maintain compliance and also offers a range of tools to help businesses manage and reduce risk. This includes features such as vulnerability scanning, penetration testing, and security monitoring.
What do you dislike about the product?
it may not be the best fit for every organization. Some businesses may have specific compliance needs that are not fully addressed by SecureFrame
What problems is the product solving and how is that benefiting you?
all security issues
Great customer service
What do you like best about the product?
Secureframe has helped us complete several compliance frameworks. Their knowledge and guidance helped us with this achievement. They are also really responsive to questions and suggestions on how they can make their platform better.
What do you dislike about the product?
Secureframe seems to work on constantly improving their platform. The only downside is it sometimes isn't fast enough.
What problems is the product solving and how is that benefiting you?
Secureframe is putting a lot of information in one place. That is really helpful not only for internal visibility but also when the auditor needs to review whether we meet the controls for the applicable framework.
Comfortable and very useful platform
What do you like best about the product?
Excellent platform to have all the policies grouped together, very easy to access and very easy to find quickly what you are looking for.
What do you dislike about the product?
What I liked the least was the number of reminders I received if I had any pending task.
What problems is the product solving and how is that benefiting you?
With Secureframe we ensure that the company complies with GDPR requirements, as well as having the internal policies properly updated and seeing that the company has all of them up to date. Also in case of doubt I know where to go to check the policy that applies.
Brilliant way to get PCI DSS compliant fast
What do you like best about the product?
SecureFrame helpt me to see what actions I had to take to become PCI DSS compliant. All these actions are presented in dashboards where I can see tasks to be done and track progress. It also provides wizards and tools to help set/optimise the configuration for logging and security in AWS and Azure. All this helps me achieve my compliance goal fast. It also gives me a score to show how much ground we have covered for other certifications.
What do you dislike about the product?
Because of the number of different tasks and the complexity of the actions of some, the dashboards were sometimes overwhelming
What problems is the product solving and how is that benefiting you?
When you start getting certified as PCI DSS Compliant for the first time, it feels complex and overwhelming. SecureFrame breaks it down into small tasks and gives me an overview of what must be done. This gives me the confidence we are taking the right steps and are making progress.
Comprehensive and thorough.
What do you like best about the product?
Very comprehensive, detailed oriented and organized.
What do you dislike about the product?
A little bit of a learning curve to navigate around, especially as a user.
What problems is the product solving and how is that benefiting you?
They got us SOC2 compliance!
Smooth Easy to Follow Process
What do you like best about the product?
I appreciate the platform's ability to simplify and automate compliance processes, provide centralised visibility into compliance status, and offer a variety of security controls to help maintain a secure environment. Additionally, you may appreciate the ease of use and user-friendly interface of the Secureframe platform.
What do you dislike about the product?
limitations in customisation options provided
What problems is the product solving and how is that benefiting you?
Secureframe helps us streamline our compliance processes, reduce the time and resources required to maintain compliance, and improve our overall security posture.
By automating compliance workflows,
By automating compliance workflows,
Great integration with Cloud sotutions, excellent support and competitive price
What do you like best about the product?
What I liked most about the Secureframe dashboard was the description of how to fix the tests. This made it way more doable then reading a lot of documention (often by AWS) which can be quite challenging
What do you dislike about the product?
That every policy that employee's (or others in-scope) is shown individually in the test's section. This makes your progress jump by appr 10% everytime a new employee joins. And another thing is that the Secureframe agent does not give the correct information to the dashboard and that it sometimes doesn't run.
What problems is the product solving and how is that benefiting you?
Secureframe gives us great insights into our cloud infrastructure in terms of security. Also it helps a lot in the development and growth of Epiphany as well as some professionality towards our clients.
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