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Streamlined SOC 2 Compliance for HR Teams. Great Automation with Room for Improvement
What do you like best about the product?
As an IT specialist supporting HR operations at a mid sized company, Secureframe has become essential for managing our SOC 2 compliance requirements. I use the platform daily for monitoring compliance status and weekly during audit preparation cycles, and the clean interface makes frequent use manageable without overwhelming complexity.
The employee portal is exceptionally well designed for HR workflows, our team can easily track mandatory training completions and policy acknowledgments without constant IT intervention, which has reduced my daily support tickets significantly. The visual dashboard with color coded status indicators (red, yellow, green) provides instant visibility into compliance gaps, which is crucial when supporting both customer operations and internal audit processes.
Customer support deserves recognition for their responsiveness during implementation and ongoing guidance. The centralized policy management and task delegation features have streamlined our compliance workflows considerably, and the integrations that work well (particularly with our core HR systems) have automated several previously manual processes.
The employee portal is exceptionally well designed for HR workflows, our team can easily track mandatory training completions and policy acknowledgments without constant IT intervention, which has reduced my daily support tickets significantly. The visual dashboard with color coded status indicators (red, yellow, green) provides instant visibility into compliance gaps, which is crucial when supporting both customer operations and internal audit processes.
Customer support deserves recognition for their responsiveness during implementation and ongoing guidance. The centralized policy management and task delegation features have streamlined our compliance workflows considerably, and the integrations that work well (particularly with our core HR systems) have automated several previously manual processes.
What do you dislike about the product?
The initial setup was significantly more complex than anticipated, requiring substantial time investment to configure properly for our HR specific compliance needs. While the support team provided assistance, the onboarding process could be more streamlined for mid sized organizations like ours.
The integration experience has been inconsistent, while some connections work smoothly, others require extensive manual configuration or simply don't deliver the promised automation. Most frustratingly, despite marketing promises of automated evidence collection, we still manually upload the majority of our documentation and screenshots, which defeats one of the platform's primary value propositions.
Reporting functionality lacks flexibility when creating custom compliance reports for executive leadership, often requiring workarounds. Additionally, the automated risk alerts don't always account for the realities of smaller IT teams, occasionally flagging items as high risk that are appropriately managed given our company size and resource constraints.
The integration experience has been inconsistent, while some connections work smoothly, others require extensive manual configuration or simply don't deliver the promised automation. Most frustratingly, despite marketing promises of automated evidence collection, we still manually upload the majority of our documentation and screenshots, which defeats one of the platform's primary value propositions.
Reporting functionality lacks flexibility when creating custom compliance reports for executive leadership, often requiring workarounds. Additionally, the automated risk alerts don't always account for the realities of smaller IT teams, occasionally flagging items as high risk that are appropriately managed given our company size and resource constraints.
What problems is the product solving and how is that benefiting you?
As a mid sized HR company, we needed a centralized solution for SOC 2 compliance that wouldn't overwhelm our small IT team. Secureframe provides a clear overview of outstanding compliance tasks and creates a structured path to certification, which previously felt unmanageable with manual processes.
The employee portal has significantly reduced my daily support workload by allowing HR staff to independently track their mandatory training and policy acknowledgments. The centralized policy management and visual dashboard help me identify compliance gaps quickly, ensuring we stay audit-ready without constant manual monitoring.
While we still handle more manual evidence upload than expected, the platform has streamlined our overall compliance workflow and provided the structure needed for a team our size to maintain SOC 2 certification effectively.
The employee portal has significantly reduced my daily support workload by allowing HR staff to independently track their mandatory training and policy acknowledgments. The centralized policy management and visual dashboard help me identify compliance gaps quickly, ensuring we stay audit-ready without constant manual monitoring.
While we still handle more manual evidence upload than expected, the platform has streamlined our overall compliance workflow and provided the structure needed for a team our size to maintain SOC 2 certification effectively.
Easiest way to SOC2
What do you like best about the product?
Our SOC2 process was so seamless with the help of Secureframe.
We can detect any security issue very quickly thanks to the periodic checks.
We can detect any security issue very quickly thanks to the periodic checks.
What do you dislike about the product?
There is not much that I dislike. Maybe manual refreshes are not applied immediately, but a very small issue.
What problems is the product solving and how is that benefiting you?
It helps us to get SOC2, and made everything so easy.
Intuitive user interface, super customizable
What do you like best about the product?
Secureframe’s best feature is their super easy and intuitive interface that allows users to take advantage of built-in features at no expense to heavy customization which is every user’s dream. In addition to allowing a mix of technology integration and fully customized SOC 2 controls and tests, the software streamlines evidence collection and makes audits much easier to navigate, with a sleek visual dashboard for live progress tracking.
Dedicated customer service support with weekly touchpoint meetings whether customers are actively in an audit or not makes Secureframe my company of choice.
Dedicated customer service support with weekly touchpoint meetings whether customers are actively in an audit or not makes Secureframe my company of choice.
What do you dislike about the product?
Secureframe lacked some of the RBAC features expected from audit software providers, necessitating workarounds. However, each and every one of our suggestions or feedback made it onto their development roadmap inclusive of more granular access control so I cannot really complain!
What problems is the product solving and how is that benefiting you?
Saving time, streamlining processes, reducing human error, easier evidence collection, insight into progress (completion and evidence expiry) - these are all things that we previously struggled with due to assessments being highly manual (Outlook, SharePoint, tons of Excel) and auditor-driven.
From Compliance Nightmare to Competitive Edge
What do you like best about the product?
The peace of mind. Being a fintech startup, compliance is what would keep one of us up at night. The always-on monitoring Secureframe provides (particularly for cloud infrastructure) helps me know about risks before they turn into fires. Auditor Collaboration Tools $15,000 saved per year in consulting fees SOC 2 Type I Muscles Up in Eight Weeks Using Your Workflow Our customer success team is our extended family, so to speak.
What do you dislike about the product?
Custom integrations are not so well documented in the API documentation. Our proprietary CRM requirement = developer help
What problems is the product solving and how is that benefiting you?
We went from losing deals because of compliance to using our Secureframe dashboard as a sales closer. Last quarter, thanks to the automated evidence library, we survived a surprise bank audit without any panicked efforts.
From Compliance Issues to Sales Asset
What do you like best about the product?
The peace of mind. Our 15-person marketing tech company used to scramble long before audits. Now, Secureframe's continuous monitoring flags all potential problems in real-time. A notification in Slack soon alerts me and I can fix things before the actual audit takes place. The auditor arrived and did a wonderful thing: they found us a firm that understood our niche and was within the budget.
What do you dislike about the product?
API documentation could use tightening. Connecting up our custom CRM required some dev help. Some notifications are over-twitchy and create false alarms.
What problems is the product solving and how is that benefiting you?
Compliance has gone from a reactive cost to something we can sell. Our rep uses the Secureframe dashboard during mini-demos to show our security posture at work. By giving enterprise clients confidence in our certificates, we have shortened sales cycles by 2-3 weeks. The automated evidence library helped us pass a surprise bank audit without having to scramble.
Secureframe Makes Audit Prep Faster, Easier, and Less Stressful
What do you like best about the product?
Secureframe has significantly reduced the time and effort needed to prepare and share evidence for audits. Its integrations, combined with the ability to store and reference previous years’ screenshots and documentation—automatically indexed and retired when needed—are a game changer. Instead of reinventing the wheel for each audit, we can reference what passed review in the past, making SOC 2 and PCI compliance work far less stressful. The built-in best-practice templates for policies and addendums also make it easy to stay aligned when audit frameworks are updated.
What do you dislike about the product?
The onboarding process was challenging, though the Secureframe team provided excellent guidance throughout. One feature I’d like to see is the ability to tag AWS assets as “out of scope” directly in the platform—something AWS Security Hub also lacks. This would help automate some manual steps we still perform today.
What problems is the product solving and how is that benefiting you?
By serving as a centralized, auditor-friendly repository for our compliance evidence, Secureframe streamlines audit preparation, reduces manual work, and ensures no control or test is overlooked before an audit begins.
Great Product That's Affordable For Bootstrapped Startups
What do you like best about the product?
The customer support from Secureframe was excellent. Since this was our team's first time undergoing a SOC 2 audit, we had many questions about how to implement various controls. However, our support representative was very knowledgeable and patient, guiding us through the process.
Another great aspect of Secureframe is the price. Compared to many other compliance software solutions, Secureframe is quite affordable, especially for smaller businesses. Despite its lower cost, the platform is comprehensive and offers many of the core features found in more expensive competitors.
Another great aspect of Secureframe is the price. Compared to many other compliance software solutions, Secureframe is quite affordable, especially for smaller businesses. Despite its lower cost, the platform is comprehensive and offers many of the core features found in more expensive competitors.
What do you dislike about the product?
It felt like the Secureframe device monitoring agent could be a bit finicky at times. We had trouble installing it on some of our employees' devices, and it could take a while for the devices to show up in the Secureframe dashboard. Also, there could sometimes be a bit of lag when syncing information from external systems into Secureframe.
What problems is the product solving and how is that benefiting you?
We used Secureframe to help us prepare and conduct our SOC 2 type II audit.
Exceptional platform with a team that helps you succeed
What do you like best about the product?
The platform lays out everything you need to become compliant. Secureframes team members provide excellent feedback and advice. Jon G. has helped me tremendously through my this process.
What do you dislike about the product?
No real complaints here. I had trouble finding one thing but a quick email to secureframes staff and that was fixed
What problems is the product solving and how is that benefiting you?
The complexity of becoming SOC2 complaint has become easier with secureframe platform
Streamlined SOC 2 Compliance and great Customer Service/Support
What do you like best about the product?
Our customer success representative (Coletta) has been exceptional; responsive, knowledgeable, and proactive in guiding us through the compliance process. That helped us get SOC2 certification in 3 months.
What do you dislike about the product?
The platform can feel overwhelming at first due to the amount of information and configuration options.
What problems is the product solving and how is that benefiting you?
Secureframe streamlines SOC 2 compliance by centralizing evidence collection, automating security checks, and providing clear audit readiness tracking. This has saved our team significant time, reduced manual errors, and accelerated our path to certification, allowing us to focus on core business operations.
A Time-Saving and Effective Solution
What do you like best about the product?
What stands out about SecureFrame is how intuitive and efficient it is. It simplifies complex compliance tasks and automates workflows, which helps us stay on top of everything without the constant back-and-forth. The platform also offers great support whenever needed, which adds to the overall experience.
What do you dislike about the product?
None so far at the moment. We've been using SecureFrame for our SOC 1 and SOC 2 Type 2 frameworks, and it’s been a huge time-saver. The platform streamlines the compliance process, saving us both time and effort.
What problems is the product solving and how is that benefiting you?
SecureFrame solves the challenge of managing and streamlining SOC 1 and SOC 2 Type 2 compliance. It simplifies complex and time-consuming tasks like documentation, evidence collection, and audit preparation.
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