Red Hat Enterprise Linux (RHEL) basically runs the bank's apps as my main use case.
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Manages thousands of servers efficiently with proactive features and strong long-term reliability
What is our primary use case?
What is most valuable?
I like the feature Satellite the most because it has services to manage my multiple Linux servers.
Satellite has no parallel in the Linux distro world, especially for an enterprise, enabling me to manage my servers, patch them, create content, get them binaries, updated security updates, and all that. It makes it easier for admins and reduces the need for a lot of manpower, especially with Ansible that enables me to do configuration management of 20,000 Linux servers.
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my organization very well as we are expanding ourselves.
Red Hat Enterprise Linux (RHEL) has helped mitigate downtime and lower risk because the servers can run for more than 300 days of uptime. I do have to reboot them for patching, but otherwise, they are a very stable operating system that doesn't crash for no reason. If I experience kernel panics, it often involves EDRs or agents such as CrowdStrike, but otherwise, it's very stable with proactive features. We had issues with CrowdStrike; they identified the issue with their kernel drivers that used to crash my OS and provided a patch to address it, so they take care of us.
What needs improvement?
The implementation had challenges like whenever we bring out new products, there's always one issue: Red Hat Enterprise Linux (RHEL)'s documentation is not complete. I have to really have an enterprise account because I get access to their support, which sorts me out since every environment is unique. It's not a cookie cutter; I would deploy RHEL 8 in a way different compared to a retail store. So when it gets to those niche deployments, they don't have anything documented. I really have to get hold of the support, saying, "Hey, I'm trying to do this. It's not working," and then they will give me a solution, but I would expect that a document would have solved that issue without raising a ticket. That's my only complaint.
The area for improvement in Red Hat Enterprise Linux (RHEL) is documentation. I don't have any other suggestions. I think it's just the documentation that needs improvement. Otherwise, technically, I don't have anything to suggest.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for ten years.
What do I think about the stability of the solution?
I have experienced downtime or security incidents as a result of the solution when proper practices are not followed, especially if I am using any third-party security. You have to manage kernel options; otherwise, the base OS itself is very stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales with the growing needs of my organization very well as we are expanding ourselves.
How are customer service and support?
I would evaluate customer service and technical support based on my experience. I felt naive about being a small enterprise versus a big enterprise, but the response time of tickets is consistent. I haven't seen a difference; I thought I would have a slower response being on a small account, but the speed of our calls is the same.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I considered other solutions before choosing Red Hat Enterprise Linux (RHEL), but it was a default choice for us. I see that they have expanded; earlier, it was just a bare-metal OS and not an ecosystem, but now they are in OpenShift, providing Kubernetes and everything.
I wasn't using another solution to address my needs prior to adopting it.
How was the initial setup?
The upgrade or migration is straightforward if I have applications that depend less on what the OS is, but in our case, it was not that simple. We had a business requirement, so we had to shut down the older one, provision a new one, and move everything.
What was our ROI?
I have seen ROI from using Red Hat Enterprise Linux (RHEL) in terms of uptime itself.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup, and cost of the solution is that it's a service based on how many cores, not sockets.
What other advice do I have?
My deployment model for Red Hat Enterprise Linux (RHEL) is on-premises, but I am just starting off with cloud.
For security requirements in the cloud, I don't do SELinux; I just depend on my ACLs because my servers are not internet-facing. We trust Red Hat Enterprise Linux (RHEL) with the binaries, with nothing on the base OS such as firewalls or SELinux.
I use AWS and Azure as my cloud providers.
I manage my Red Hat Enterprise Linux (RHEL) systems for security, updates, and patches with Red Hat Satellite, which makes it very easy.
I have been involved in upgrades from RHEL 6 to 7 and from 7 to 8.
My assessment of Red Hat Enterprise Linux (RHEL)'s FIPS and security compliance features is that it's the best in the industry. They have FIPS, which I think is more for federal clients, and although I haven't used it, I know they offer it by default on their Linux.
My upgrade and migration plans are to always try to stay on the current version all the time, unless there's a legacy application. Any apps I manage are always on the latest Red Hat release, and we keep migrating them as Red Hat provides the first-ever release out, which is a requirement for our Satellite to support the latest version.
The area for improvement in Red Hat Enterprise Linux (RHEL) is documentation.
I would assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as paywalled, so if you don't pay for it, you wouldn't be able to access their system. The KB is pretty good, but you need to have a Red Hat account.
My advice to a company considering this solution is to go for it. It is supported by enterprise support from Red Hat, which I don't think any other enterprise can offer. While I know Canonical does it for Ubuntu, SUSE is another good option; however, the adoption is not there, and you don't have a lot of sysadmins. Red Hat Enterprise Linux (RHEL) is a bible due to the abundance of resources in the market. I would rate this solution a 10.
Has improved server monitoring and helped manage hundreds of databases with strong security and performance
What is our primary use case?
The main use case for Red Hat Enterprise Linux (RHEL) is to manage the database and the server.
The solution helps solve pain points for monitoring servers, for example, databases and servers.
What is most valuable?
The most valuable feature of Red Hat Enterprise Linux (RHEL) is the security and also the performance for scheduling and tasking for the memory.
These features benefit the organization because we have hundreds of servers, databases, and many files, and we have the ability to use Red Hat Enterprise Linux (RHEL).
What needs improvement?
I am interested in migrating to the cloud platform, so we are trying to implement that in the organization.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for five to seven years.
What do I think about the stability of the solution?
I have not experienced any downtime, crashes, or performance issues with Red Hat Enterprise Linux (RHEL).
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales well to meet the growing organizational needs.
We are looking for containerization for scalability, and it is easy to scale out and scale in.
We have expanded usage and tried manually to increase the number of servers, and we see the disk increasing exponentially, which is why we are looking for scaling.
How are customer service and support?
I would evaluate customer service and technical support as quite good, since I technically get 24/7 support if I encounter issues from updates or new features.
I would assess the level of support from Red Hat Enterprise Linux (RHEL) team as very informative; we learn a lot from the documentation from the Red Hat support team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before selecting Red Hat Enterprise Linux (RHEL), I considered the availability of resources and security, as we have files and a lot of data with not enough time to handle that from the internet, and distribution is mostly for security.
How was the initial setup?
The experience deploying Red Hat Enterprise Linux (RHEL) was easy, as we use different methods, such as installing or using some source files by using some servers to deploy.
What about the implementation team?
The most common challenges faced with the deployment are mostly enterprise related, such as resource compatibility and making automation instead of active compatibility.
What's my experience with pricing, setup cost, and licensing?
The opinion on pricing and its cost-effectiveness for Red Hat Enterprise Linux (RHEL) is that it is quite good for production on-premises.
What other advice do I have?
The advice I would give to other organizations is that they should mostly rely on the Linux operating system; it is quite reliable and easy to use, install, deploy, and manage, so I would advise them to use it.
I would rate this product a 10.
Has improved deployment speed and weekly patching has strengthened system security
What is our primary use case?
My main use cases include running our application in Red Hat Enterprise Linux (RHEL) since all our applications are based on a Red Hat server. Everything we use is Red Hat Enterprise Linux (RHEL).
What is most valuable?
As SecDevOps Lead, I drove the adoption of Red Hat’s Ansible Automation Platform, which transformed our deployment process. Previously, manual scripts led to inconsistencies and delays; now, we achieve consistent, error-free deployments in under 10 minutes. Weekly RHEL patching, integrated into our CI/CD pipeline, has strengthened our security posture—critical for meeting regulatory requirements. These improvements have directly supported our business goals of agility and reliability.
What needs improvement?
A key area for improvement is the ability to apply patches without requiring a full server reboot. This would minimize downtime for mission-critical applications. I’m actively evaluating Red Hat’s live kernel patching solutions and advocating for their adoption to further enhance our uptime and operational efficiency.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux (RHEL) for almost seven years.
What do I think about the stability of the solution?
I assess the stability and reliability of Red Hat Enterprise Linux (RHEL) as good since I didn't see much downtime with the servers or any random problems coming up with Red Hat Enterprise Linux (RHEL). I would say it's good in terms of stability.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales well with the growing needs of my organization because whatever solutions we are trying, we are able to do in Red Hat Enterprise Linux (RHEL). It's coming along well.
How are customer service and support?
I evaluate customer service and technical support as something I'm not sure about because I didn't directly work with them.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I didn't consider any other solutions before Red Hat Enterprise Linux (RHEL), and I haven't used any other solution to address similar needs.
How was the initial setup?
My experience with deploying Red Hat Enterprise Linux (RHEL) is nice, but I didn't deploy anything from a Linux perspective. Overall, I think it's a nice experience that I have with Red Hat.
What about the implementation team?
When it comes to managing my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching, it has come up well over the years. Before, I think it took a lot of time to provision a server and patch it, including securing and hardening the server. Nowadays, it's very easy. I didn't work directly, but I have provisioned.
What was our ROI?
I feel that we've seen ROI since I'm not involved in purchasing, but I can feel that it's a good ROI.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, including cost and licensing, is that I'm not sure.
Which other solutions did I evaluate?
I haven't expanded any usage of it, apart from using Ansible and Red Hat Enterprise Linux (RHEL).
What other advice do I have?
My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security features when it comes to simplifying risk reduction and maintaining compliance is that it's pretty good from what I've heard when I talk with the team, even though I'm not directly working on that.As for my upgrade and migration plans to stay current, we recently upgraded to Red Hat 8. If we want to do another Red Hat 10, it's good.Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk as it allows provisioning servers very easily. In case the servers go down, it comes up very fast as well.I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as very good. Recently, I had a walkthrough of a trial, and it's pretty much simplified and whatever we need is there.My advice to other organizations considering Red Hat Enterprise Linux (RHEL) is to just use it. It's easy. I gave this review a rating of 10.
Enables consistent networking performance and increases uptime while supporting collaborative problem-solving
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) are Virtual Desktop Interface (VDI) for the server, supporting Telco work workflows, manufacturing software for manufacturing, and travel software. I have a huge base for what we're targeting around AWS or Red Hat solutions.
What is most valuable?
I favor the network manager feature of Red Hat Enterprise Linux (RHEL); I appreciate the versatility and flexibility of network manager. I appreciate that we can make super-fast modifications to networking solutions, and I value the support for IPv6.
I also value the support for working with the community very specifically. Bringing the solutions we need for customer problems to reality tends to result from our conversations with Red Hat. Normally, if I need help making a customer experience better, I can have a conversation with the business teams at Red Hat, and then we can find a collaborative solution.
Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk; although it's hard for me to say that I really understand it outside of an analyst report, I can say that I truly believe it has increased uptime based on my experience.
There's a consistency, and my example is that I trust the kernel and the quality engineering, which leads me to more favorable results in places where other distributions might make changes that slow down my networking or storage network in unpredictable ways.
What needs improvement?
For a new release of Red Hat Enterprise Linux (RHEL), the main improvement could be in the pricing models, particularly understanding how to better present those pricing models in a more predictable manner. It is very difficult from a partner perspective to figure out how to position software to a customer when the pricing may or may not be competitive, so that's my biggest 'how could I fix this?' question.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for 25 years.
What do I think about the stability of the solution?
When assessing the stability and reliability of Red Hat Enterprise Linux (RHEL), I can say that on every operating system, there are always exceptions and new issues to fix.
However, if I have software validated for RHEL, I know I can expect a certain level of certainty that issues will be ones that have either never been seen before or are the result of our new approaches.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) by itself scales incredibly. However, the problem tends to arise where increased consumption raises total costs.
As the total cost increases across the operating system distribution, my requirements for support decrease, making it difficult to gauge a return on investment, which complicates the situation for me as a representative of an entire fleet.
How are customer service and support?
I would evaluate customer service and technical support as generally positive; I've never had a problem with my support. Sometimes, individual support agents might not know what they're discussing or misunderstand the question, possibly due to my clarity or other factors. I would say that it is at least at the same level or better than any support group I've ever engaged with in technology.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to adopting Red Hat Enterprise Linux (RHEL), I was using another solution within the RHEL family. I often test workloads using Fedora or CentOS as a foundation and then move those production workloads to Red Hat.
How was the initial setup?
My experience with pricing, setup costs, and licensing has been confusing; it feels different every time. The complications often arise from being unable to predict exactly what is necessary for a deployment, as the build-out and sales cycles are significantly more complex.
What was our ROI?
I have most definitely seen a return on investment with Red Hat Enterprise Linux (RHEL); I don't think my job would exist if there wasn't a return on investment.
Which other solutions did I evaluate?
By policy, I am required to use Amazon Linux for everything, however, by necessity, I am replacing that with Red Hat solutions where we have space during my evaluation process.
What other advice do I have?
My business relationship with Red Hat is that I am a Partner.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is still hard to search, but I recognize that AI is probably making that easier during this period. I think Lightspeed is an important part of our structure for interacting with the knowledge base information, and I look forward to making that work better.
I typically advise other organizations considering Red Hat Enterprise Linux (RHEL) by asking how important their workload is to them. I question what happens if it goes down and how much time they have to spend fixing it. If they value that aspect, then it's their choice to determine their path.
My biggest question often relates to how much they would pay to replace the community, and if they are willing to understand the significant number of partners and open-source champions contributing to Red Hat, they will see how that community cannot be replaced in terms of how software fits their business needs.
I rate Red Hat Enterprise Linux (RHEL) ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Ease of managing workloads and saving time with effective infrastructure automation
What is our primary use case?
We use Red Hat Enterprise Linux (RHEL) for our workloads, DevOps and SRE workloads, to manage our application and CI/CD pipeline runs.
We use Red Hat Enterprise Linux (RHEL) in our DevOps and SRE workloads for DevOps and CI/CD pipeline runs and also for managing our infrastructure.
We mostly use Red Hat Enterprise Linux (RHEL) to automate our infrastructure, and we use it to automate our image cataloging and all those things.
What is most valuable?
The best features Red Hat Enterprise Linux (RHEL) offers are that it is very easy to use, and the commanding is also straightforward. It's easy to install, easy to configure, and easy to manage all aspects.
When we need to install or upgrade our version of Red Hat Enterprise Linux (RHEL), we have straightforward commands. Using the DNF command, we execute the commands. When we upgrade the OS version, it is without downtime. We can run that in minimal time.
Red Hat Enterprise Linux (RHEL) has positively impacted our organization because all of our enterprise applications run on Red Hat RHEL only, which is the enterprise version. For our application runs and application connections, we use Red Hat, which is very helpful for managing our entire application.
We have very minimal downtime, which is beneficial for us. We can improvise our application connectivity and interconnection. Everything performs exceptionally well.
What needs improvement?
As of now, there are no notable things to advise, from my understanding. As per customer interaction, Red Hat Enterprise Linux (RHEL) listens, every word is counted, and it is improved. At this point, everything performs as expected.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for almost five-plus years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) is always stable, and I definitely recommend choosing RHEL.
What do I think about the scalability of the solution?
In terms of scalability, reliability, and application upgradation, I am satisfied with Red Hat Enterprise Linux (RHEL).
How are customer service and support?
The customer support is very interactive and provides quick responses. It is very helpful for us to improve our system.
How would you rate customer service and support?
Positive
How was the initial setup?
When we need to install or upgrade our version of Red Hat Enterprise Linux (RHEL), we have straightforward commands. Using the DNF command, we execute the commands.
What was our ROI?
In terms of investment, we have saved both time and money.
In terms of hourly and weekly savings, we save almost six to seven hours per week with Red Hat Enterprise Linux (RHEL). This is based on user experience, deployment, configuration, and high availability perspectives.
What's my experience with pricing, setup cost, and licensing?
At the enterprise level, the pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) is as expected. It's quite standard - not very high, not very low. It's appropriate because the support is provided within and depends on our SLO and SLA.
What other advice do I have?
Everything is set as expected, which is quite good. We are also expecting the same kind of support from Red Hat. All aspects look good.
On a scale of 1-10, I rate Red Hat Enterprise Linux (RHEL) a 9.5.
Administer Linux servers efficiently for three years with fewer outages
What is our primary use case?
For administering Linux servers, my main use case for Red Hat Enterprise Linux (RHEL) is focused on day-to-day tasks.
I used Red Hat Enterprise Linux (RHEL) on newly deployed on-prem VMs for the company I work for, which adds to my use case.
What is most valuable?
Stability definitely stands out to me as one of the best features Red Hat Enterprise Linux (RHEL) offers.
What makes Red Hat Enterprise Linux (RHEL)'s stability stand out for me is that I've noticed it's very error-prone, which I appreciate.
Since using Red Hat Enterprise Linux (RHEL) instead of Ubuntu, my organization has seen more stability in our infrastructure.
I noticed fewer outages and less downtime as specific outcomes since we began using Red Hat Enterprise Linux (RHEL).
What needs improvement?
I appreciate Red Hat Enterprise Linux (RHEL) the way it is right now, and I believe it can be improved but have no specific requests.
If I had to imagine one thing that could be even better about Red Hat Enterprise Linux (RHEL), it would be more information in the man pages.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for three years now.
What do I think about the stability of the solution?
In my experience, Red Hat Enterprise Linux (RHEL) is indeed stable.
What do I think about the scalability of the solution?
Scalability for Red Hat Enterprise Linux (RHEL) is excellent; it can easily grow with my organization's needs, making it easy to add more servers or resources as needed.
How are customer service and support?
I have interacted with Red Hat's support team, and I find their customer support to be pretty much okay.
On a scale of 1 to 10, I would rate the customer support for Red Hat Enterprise Linux (RHEL) a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before switching to Red Hat Enterprise Linux (RHEL), we used Ubuntu, but we decided to make the switch because of stability.
What was our ROI?
I think Red Hat Enterprise Linux (RHEL) saved nearly 20 or 30% of our money, indicating a positive return on investment.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) was straightforward, without facing any challenges.
Which other solutions did I evaluate?
Before choosing Red Hat Enterprise Linux (RHEL), we evaluated SUSE, but we preferred RHEL for its more stable ecosystem.
What other advice do I have?
My advice to others looking into using Red Hat Enterprise Linux (RHEL) is to examine its ecosystem.
My company doesn't have a business relationship with Red Hat beyond being a customer.
I was offered a gift card or incentive for this review.
I don't have any additional thoughts about Red Hat Enterprise Linux (RHEL) before we wrap up.
On a scale of one to ten, I rate Red Hat Enterprise Linux (RHEL) a ten overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Patching capacity transforms infrastructure management
What is our primary use case?
My main use cases for Red Hat Enterprise Linux (RHEL) are server virtualization.
How has it helped my organization?
It allows us to stay more in line with our mandates.
What is most valuable?
What I value the most about Red Hat Enterprise Linux (RHEL) are the patching capacity and the patching capacity with Ansible. The patching capacity of RHEL has improved my company significantly. It allows us to stay more in line with our mandates for our infrastructure. I assess the knowledge base offered by RHEL as fantastic.
Security requirements were a consideration when choosing the solution. We liked that the patching rules were straightforward. We've had good experiences with provisioning and patching.
It helps support risk reduction and maintain compliance. The user interface is very intuitive.
We'll be migrating more to RHEL 10. Some in our environment are still in RHEL 7.
It's helped us mitigate risk. Any time we've had to do a patch update, the patch time is minimal. The risk reduction has been significant.
The knowledge base offered by RHEL is excellent.
What needs improvement?
Even though I don't have complaints, I would like them to focus even more on what they're doing with Lightspeed and the AI assistance, so they could look more into that.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for three years.
What do I think about the stability of the solution?
I have never had any problems with the stability and reliability of the Red Hat Enterprise Linux (RHEL) platform.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) helps me solve pain points by being more scalable.
How are customer service and support?
I have not yet had any experience with customer service and technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have not used another solution before choosing Red Hat Enterprise Linux (RHEL), nor are we considering another solution; we've been staying a RHEL shop.
What was our ROI?
From my point of view, the biggest return on investment when using Red Hat Enterprise Linux (RHEL) is that it's very easy to scale up with regards to patching and updating.
What's my experience with pricing, setup cost, and licensing?
I really dont have much to do with the licensing aspects.
What other advice do I have?
The advice I would give to other companies considering Red Hat Enterprise Linux (RHEL) is to seriously look into it and really not be too stuck or hung up on one single platform, and explore your options.
I rate RHEL a nine out of ten.
Automates processes effortlessly through human-friendly interfaces
What is our primary use case?
I am the backend support for RHEL. We develop the stage for the application user.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) has benefited my company greatly because it is open source, making it very helpful to adopt.
What is most valuable?
Red Hat Enterprise Linux (RHEL) helps us solve pain points because every script and everything in RHEL is very human-friendly. We can automate processes, make changes according to our needs, edit files, add directories, and implement any modifications. Even in the RPMs, we can make changes according to our application needs, which is very helpful for us.
One of the features I appreciate most about Red Hat Enterprise Linux (RHEL) is its user-friendly interface. We have been using it continuously for this reason. As they are automating processes and introducing new methods, especially in RHEL 9, I thoroughly enjoy using the platform.
What needs improvement?
The GUI mode of Red Hat Enterprise Linux (RHEL) needs to be improved compared to the CLI mode.
For how long have I used the solution?
I started using Red Hat Enterprise Linux (RHEL) at the beginning of my career. I have worked with RHEL versions 3, 4, 5, 6, 7, and 9. We will begin using RHEL 10 very soon.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) has not helped me to mitigate downtime and lower risks.
How are customer service and support?
I have experience with customer service and technical support from Red Hat. When we encounter issues, we open a ticket with Red Hat, and they provide very good solutions.
How would you rate customer service and support?
Positive
How was the initial setup?
When it comes to provisioning and patching Red Hat Enterprise Linux (RHEL) systems in our environment, we use Red Hat Satellite to carve out the image. We build our own image from Red Hat Satellite.
What about the implementation team?
I have been involved in Red Hat Enterprise Linux (RHEL) upgrades and migrations from on-premises to the cloud. The migration process was straightforward without any difficulties. We performed both hot migration and cold migration successfully.
What other advice do I have?
Reliability is key with Red Hat Enterprise Linux (RHEL), and the backend support from Red Hat is awesome. It is much easier to develop our own environment through Red Hat Enterprise Linux (RHEL) compared to other platforms such as Windows or Ubuntu. It is very human-friendly and easy to manage.
My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security for simplifying risk reduction and maintaining compliance is that, compared to other vendors such as Ubuntu and Debian, Red Hat is more familiar with these aspects. We love to use RHEL.
Overall, I would rate Red Hat Enterprise Linux (RHEL) a ten.
Improving security and usability with strong support and comprehensive training
What is our primary use case?
Our primary use case for Red Hat Enterprise Linux (RHEL) is hosting enterprise applications that rely heavily on databases and middleware technologies.
The platform supports both application hosting and large-scale data collection, enabling us to manage and process significant volumes of data efficiently. RHEL provides the stability and reliability required for running these critical workloads in our environment.
How has it helped my organization?
Red Hat Enterprise Linux (RHEL) has significantly improved our organization by providing a stable, secure, and standardized operating environment for our applications.
Its reliability has reduced downtime and improved performance consistency across workloads.
The strong security features and regular patching process have enhanced our compliance posture and reduced operational risk.
In addition, the scalability of RHEL allows us to support growing data collection and application hosting needs without major infrastructure challenges.
Overall, RHEL has helped streamline system management, improve efficiency, and provide a solid foundation for our critical business operations.
What is most valuable?
The most valuable features of Red Hat Enterprise Linux (RHEL) for us are its robust security capabilities, stability, and enterprise-grade support. These features ensure that our production environment remains secure and reliable, which directly reduces operational risks.
I have been involved in several Red Hat Enterprise Linux (RHEL) upgrades and migrations, both on-premises and in the cloud. In my experience, RHEL’s built-in security features greatly simplify risk reduction and compliance management. Our team works closely with the security group on daily scans and vulnerability reports, and RHEL enables us to address findings quickly by streamlining patching and updates. This process has proven reliable, allowing us to remediate vulnerabilities and apply fixes in a timely manner.
RHEL has also helped us mitigate downtime and reduce risks during system changes. While I personally prefer replacing production systems with thoroughly tested builds in lower environments rather than in-place upgrades, RHEL provides the flexibility and stability needed to support both approaches.
One of the key differences compared to other platforms is the reliance on command-line operations. While Windows environments tend to emphasize GUI-based management, RHEL encourages working directly in the CLI. This has been a positive shift for our team, as we continue to expand skills across both Linux commands and PowerShell.
RHEL consistently provides the stability, support, and knowledge base required to keep mission-critical systems running smoothly. With excellent vendor support and strong documentation, it fully meets our enterprise needs.
Additionally, RHEL has addressed key pain points related to security and usability, making it one of the strongest platforms from a service-level perspective. We have also recommended RHEL to clients, particularly in cases where migrations from CentOS are required, as it provides a trusted and stable foundation for critical workloads.
What needs improvement?
From a hands-on experience perspective, Red Hat Enterprise Linux (RHEL) could be improved in terms of user experience and ease of adoption, especially for teams that are still building their knowledge of the platform. Enhanced usability tools, more intuitive configuration options, and improved documentation or guided workflows would help reduce the learning curve.
For future releases, additional features such as built-in automation templates, more advanced monitoring dashboards, and tighter integration with hybrid cloud environments would further increase productivity and make system management more efficient.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for approximately two years. Our adoption began with multiple environments, and it has since become the standard platform for our current operations.
What do I think about the stability of the solution?
Red Hat Enterprise Linux (RHEL) is extremely stable and well-suited for production workloads. We have run hundreds of instances across a wide range of applications, and the operating system consistently delivers reliable performance with minimal downtime. Its predictable update and patching process, combined with strong vendor support, ensures that our critical systems remain secure and available.
Overall, RHEL provides the stability we need to confidently support mission-critical operations.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux (RHEL) scales very effectively across both on-premises and cloud environments. We run hundreds of instances supporting diverse applications, and the platform has consistently handled growth without major performance issues.
Its flexibility in supporting small workloads as well as large, mission-critical deployments makes it a reliable choice for enterprise scalability.
How are customer service and support?
Our experience with Red Hat customer service and support has been excellent. Support teams are responsive, knowledgeable, and provide clear guidance for troubleshooting and resolving issues.
How would you rate customer service and support?
How was the initial setup?
The initial setup of Red Hat Enterprise Linux (RHEL) was moderately complex due to the need to configure multiple services, integrate with existing databases and middleware, and ensure security compliance from the start. However, the clear documentation, enterprise support, and guided best practices provided by Red Hat made the process manageable.
Once the initial environment was established, ongoing configuration and scaling have been straightforward, allowing us to reliably deploy and manage production workloads.
What about the implementation team?
The implementation of Red Hat Enterprise Linux (RHEL) was carried out by our in-house team. Our staff handled the installation, configuration, and integration with existing systems, leveraging Red Hat’s documentation and support resources.
What was our ROI?
The ROI of Red Hat Enterprise Linux (RHEL) is reflected in reduced downtime, improved system security, and streamlined operations. By providing a stable, supported platform, RHEL minimizes operational risks and resource overhead while enabling faster deployments and easier maintenance.
What's my experience with pricing, setup cost, and licensing?
The subscription model is cost-effective, as it provides enterprise licensing and also includes access to Red Hat support and training resources. This combination has improved our team’s knowledge of RHEL features and enabled us to adopt new capabilities with confidence.
Which other solutions did I evaluate?
What other advice do I have?
I would confidently rate Red Hat Enterprise Linux (RHEL) a ten out of ten for its reliability, security, and enterprise support.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
User appreciates dependable functionality and extensive knowledge base offered
What is our primary use case?
I am still working with Red Hat. I work with other Red Hat products as well, mainly with Red Hat Enterprise Linux (RHEL) and OpenShift, and I also use Red Hat JBoss, but JBoss is now deprecated. We are moving our applications to OpenShift. I would not improve anything because we are using RHEL mainly for system functions, virtualization of system virtual machines, some system parts of OpenShift for control plane and infrastructure nodes, and some technical virtual machines such as HAProxy, and we are satisfied with it.
What is most valuable?
I find the most valuable feature to be stability, as it is important for me, and we have all the functionality that we need because we are using mainly the KVM for running the virtual machines, along with other packages that are part of the operating system, such as HAProxy, Nginx, or other modules.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is very good; not only is the knowledge base excellent, but also the documents and the reported issues along with solutions on their website are very helpful.
What needs improvement?
The technical support could be improved to be quicker and of higher quality. For me, it is better when I can speak in my language, in Czech, and sometimes I need to discuss it with someone who does not speak Czech. However, I understand this is difficult; to have the support only in Czech for such a company as Red Hat is challenging.
For how long have I used the solution?
I have been working with Red Hat Enterprise Linux (RHEL) for several years, maybe longer than 15 years.
What do I think about the scalability of the solution?
We are using mainly the command line interface, and we do not see any issues regarding the interface or scalability.
How are customer service and support?
I am satisfied with the technical support provided by Red Hat. I would rate their technical support as nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I think it is easy to deploy it in our system; however, it might be difficult for me to answer all of the questions because I am not the only one who works with it. We are a team of several technical people, and I am the team leader, so maybe they would have more information.
What was our ROI?
I have not seen any return on investment.
What's my experience with pricing, setup cost, and licensing?
I find the pricing reasonable.
What other advice do I have?
I would rate Red Hat Enterprise Linux (RHEL) as a product a 10 because I do not know about any issues or problems.
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