I am using KnowBe4 for security purposes. When I joined USAID in 2019 for three years, I gained experience with KnowBe4. Each year, employees have to take a training course as part of the USAID company policy. From 2019 until now, I am currently working with a big contractor company in Saudi Arabia called Nesma Partners, and they also use KnowBe4. They share training courses issued by KnowBe4 to all employees, and we are required to take the training course as part of the company policy.
External reviews
2,143 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Knowbe4 Usage Review
What do you like best about the product?
Knowbe4 is very friendly and easy to Operate. Training modules, phishing templates, its implementation and user integration is very Good. I use this product from last four Years and i am totally satisfied with product and also their customer support.
What do you dislike about the product?
I have nothing to say in dislike about knowbe4 product.
What problems is the product solving and how is that benefiting you?
Human are the weakest part in cyber security and we can make this by Security awareness trainings. Knowbe4 security awareness training helps us to train our users and its very friendly to use.
Strengthened organizational culture
What do you like best about the product?
The audiovisuals and the interaction of the videos. Very modern training environment
What do you dislike about the product?
Length of the training videos. Long videos are a bit heavy.
What problems is the product solving and how is that benefiting you?
For the moment, I haven't had any problems.
Email Security and Awareness
What do you like best about the product?
Easy to setup and perform simulated phishing attacks and assign trainings
What do you dislike about the product?
we have been using this tool from quite sometime and didn't find any issues.
What problems is the product solving and how is that benefiting you?
It helps performing simulated phishing attacks in our organization and assign trainings to the employees if they fell prey to the phishing emails. Everything can be automated
Using humor for learning
What do you like best about the product?
They use short skits with outrageous characters that are ignorant to the security risks of the IT area of your business. It keeps your attention and shows you what could happen if you don't follow correct procedures when it comes to IT. Each episode is only a few minutes and to the point.
What do you dislike about the product?
I have no dislikes to this training! It is easy to use.
What problems is the product solving and how is that benefiting you?
KnowBe4 is an easy format for training, simply watch a few minute video. It benefits our company since it is a short and simple way to train employes on what not to do, and what to watch out for, when using your technology devices.
Love the ease and the 'entertainment' value of the training
What do you like best about the product?
the amount of content is huge. There are multiple types, cartoon, real life, posters, training questions, many types and styles. There many topics that cover all of the Security Training types.
What do you dislike about the product?
It was hard to sync with my Active Directory, but, technical support is very helpful and good.
What problems is the product solving and how is that benefiting you?
Training for email and other IT security topics
Training courses improve understanding of phishing emails and cybersecurity practices
What is our primary use case?
What is most valuable?
Regarding the emails, we received phishing emails, and I gained valuable experience on how to deal with them and understanding that we should not respond for security purposes. Additionally, I learned about social media and engineering fraud, specifically when someone shares links through WhatsApp or social media platforms.
I appreciate the training methodology. It is detailed with videos and real examples about handling phishing emails and dealing with social media links received through WhatsApp, email, or other platforms. The components are comprehensive and perfect. The content is simple to understand.
What needs improvement?
I think KnowBe4 focuses primarily on emails, phishing emails, and business. We need more experience about dealing with hackers and scams on social media, especially when we receive links from unknown people who create elaborate stories to manipulate our feelings to click on links.
KnowBe4 should focus more on these issues and provide guidance on dealing with links received from individuals who attempt to manipulate our emotions, particularly on social media platforms such as Facebook and LinkedIn. Recently on LinkedIn, there have been numerous posts regarding job offers where companies post opportunities without providing official email addresses, requesting direct messages instead. We face difficulties determining whether these job offers are legitimate or phishing attempts, specifically on LinkedIn.
For how long have I used the solution?
I have been using the solution from 2019 until now.
What was my experience with deployment of the solution?
The first experience was with KnowBe4, and there were no deployment issues.
What's my experience with pricing, setup cost, and licensing?
I have no idea about the price.
What other advice do I have?
I highly recommend all organizations to use KnowBe4. In real time, I am aware that all large organizations are using KnowBe4. I strongly recommend anyone to use KnowBe4 because users can gain significant experience, and it is a perfect platform. I rate this solution 10 out of 10.
KnowBe4 Review
What do you like best about the product?
The vast amounts of training modules available as well as the ability to create our own phishing emails
What do you dislike about the product?
The setup can be a little complicated to do
What problems is the product solving and how is that benefiting you?
Assisting with keeping our clients up to date on older and newer style of phishing emails, as well as set them up with trainings
Phishing threats awareness rises through comprehensive and localized educational resources
What is our primary use case?
I am a partner, reseller, implementer, and user. Everything.
What is most valuable?
Nothing significant has changed on the platform, and it is steadily developing and adding more content to teach people about security awareness. The content is engaging and interesting. It is entertaining, and it is very interesting to experience. They have one of the biggest libraries of phishing templates that are very genuine and similar to the original letters. Everything is excellent about this platform.
For the companies I work with in my country, it is crucial to have educational materials in our country's language. KnowBe4 has a substantial library of different translations, and their phishing templates are highly customized according to the companies that work in specific markets. Their quality of translation is very high, which is very important for common people. Not everybody learns foreign languages, so it is crucial to educate the entire personnel of the company. Translation is very important.
What needs improvement?
It is difficult to identify areas for improvement because this company is developing rapidly, and they are working on AI assistance for creating better knowledge, better learning experiences, and creating more sophisticated templates. They are working in the right direction. They are visionaries and leaders of the markets, so they are doing it correctly. I cannot identify any obvious gaps or areas where they should work better. They are rather good.
For how long have I used the solution?
I have been using the solution for about 6 years.
What do I think about the scalability of the solution?
There is no company in the world that they cannot scale to. It is easy for them.
How are customer service and support?
Their support is very quick and informative, deserving a rating of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is rather easy because it is a cloud platform, and you just configure several things according to the knowledge base. Everything is described stage by stage with detailed descriptions available. The support works very efficiently, so you can set up rather quickly with minimal problems.
What was our ROI?
Independent articles from Forrester about the return on investment of KnowBe4 can be found on the internet as open source material.
What's my experience with pricing, setup cost, and licensing?
As an exceptional product, they are relatively expensive, but it is worth it because compared to offline education with hired dedicated people, it would be much more expensive and not obviously more efficient. They are expensive, but you understand what you are paying for.
What other advice do I have?
The solution is very versatile, and everyone can use KnowBe4.
They respond immediately because they are high-grade cybersecurity professionals who know all the tendencies and recent events and issues. They adapt their templates according to current tendencies and issue corresponding content to educate people about cybersecurity issues. They are rather quick about everything happening in cybersecurity.
If you look at G2, Gartner, or Forrester ratings, KnowBe4 is a leader for several years in a row. They are worth it. I rate KnowBe4 a 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Best Phishing Simulations Out in the Market at a Fair Price
What do you like best about the product?
With seamless integration into our environment and access to a comprehensive library of phishing simulations, this tool empowers us to effectively assess our organization's cybersecurity awareness and response readiness.
What do you dislike about the product?
There aren't really any downsides to KnowBe4's training awareness but with anything, the more work you put into using this software, the better you will have an understanding of your environment and people. So if you put in little effort, you will likely not have as much success if you spend sometime and utilize and take advantage of all of the benefits this tool has to offer.
What problems is the product solving and how is that benefiting you?
Making people more aware of phishing by "training" individuals on what to look out for. Also, is an opportunity to let them know how they performed on the Phishing simulation and creates awareness around cyber security.
Ensuring employees are trained on IT security practices is paramount!
What do you like best about the product?
The ease of use of this product is amazing. I love that we can get reports on users who have failed phishing tests and then immediately have them registered to take training to get better knowledge. Also the Monthly tips is really cool. I always send them to friends and family.
What do you dislike about the product?
The hard part about security in general is getting your users to participate. Although KnowBe4 helps us to target the users it is still impossible to MAKE the users take the training.
What problems is the product solving and how is that benefiting you?
The weakest part of any security system is the human element that is using it. This security training is helping this weakest part by helping to train them to see scams before to late.
showing 1 - 10