KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Excellent
What do you like best about the product?
The ease of use of the platform as a whole, from setup to ongoing administration it is simple and easy to use. The users love the training. The responsiveness of the account manager at initial setup was excellent, they were in contact to ensure we were getting full use of it and are still touching base a few times a year to update us on new content, additions/changes to the interface.
What do you dislike about the product?
I've not found anything that I've actively disliked so far and I'm nearly 3 years using it.
What problems is the product solving and how is that benefiting you?
We had issues with phishing and general security practices. Since implementation we've seen a drop in calls to the helpdesk for these issues, freeing us up to work on other areas.
Recommendations to others considering the product:
Get a trial and you wont look back. My users actively ask me when the next training is coming out. Its engaging my users and whether they realise it or not they are absorbing the information.
KnowBe4 has a great platform with a lot of great content to keep your users informed and trained
What do you like best about the product?
Easy to use platform, ample support from the KnowBe4 and many training options for my team. One of my favorite features is that you can schedule out trainings and phishing campaigns fairly quickly and be all set for months.
What do you dislike about the product?
Although the phishing button is a great tool, I don't really have anyway of analyzing these emails as they come in. KnowBe4 has a platform that will do this for us but our organization is not large enough to add the feature on to our subscription.
What problems is the product solving and how is that benefiting you?
The user is ultimately your firewall. If a bad email or text gets through to a device the user is the one that hast to be your firewall. Security awareness training has given me confident that my team is doing just this - being our last line of defense.
Stop Phishing Cold
What do you like best about the product?
The software is clean, intuitive and easy to use.
What do you dislike about the product?
In the 3 years, I've been a customer I have enjoyed everything about the software. I switched from a competitor so I knew what I wanted and after reviewing 3 other platforms I selected KnowBe4.
What problems is the product solving and how is that benefiting you?
Before I started phishing training and security awareness my company failed 2 out of 3 phishing attempts. Now after many campaigns and automated training sessions my company only fails less than 3 percent of advanced phishing tests.
KnowBe4 provide comprehensive security and privacy training.
What do you like best about the product?
Wide variety of general and specific tools for training our users.
What do you dislike about the product?
Some users don't like recurring phishing tests.
What problems is the product solving and how is that benefiting you?
We are seeking to provide comprehensive ongoing training in computer and web security. We also utilize their training to provide ongoing privacy training for our staff.
Recommendations to others considering the product:
KnowBe4 Security Awareness Training provides lot of options and flexibility around choice and scheduling of training.
Analytics are very good.
Analytics are very good.
Great product that has really assisted with our security training and testing
What do you like best about the product?
The training and user testing work seamlessly together. We have gone from over 30% click rate to mostly zero. In addition, you are provided with a dedicated account manager that helps you lay out a testing and training plan. The ability to set up training for an extended period of time using different topics is excellent. There is new content being added on a frequent basis and the different types of training appeal to a wide variety of personalities.
What do you dislike about the product?
Nothing really. They continuously add improvements.
What problems is the product solving and how is that benefiting you?
First, we have increased awareness of phishing and other scams in our user base. We have not had a malware or ransomware issue since we started training. This has saved locking out and restoring workstations, which although wasn't frequent, it was a pain.
Another big benefit is our liability insurance audit. The auditor's have been very impressed with the program and how it adds to our digital security.
Another big benefit is our liability insurance audit. The auditor's have been very impressed with the program and how it adds to our digital security.
We have beat phishing!
What do you like best about the product?
Our employees' infosec awareness is through the roof after two years of using KnowBe4.
What do you dislike about the product?
I wish we could link directly to a training without having employee login and navigate to the training. Specifically for the TV show style video trainings.
What problems is the product solving and how is that benefiting you?
KnowBe4 is solving our phishing problem. We went from 17% phish prone down to 2% in 18 months.
Recommendations to others considering the product:
The value you get with KnowBe4 is well worth the minimal cost.
Repeat customer
What do you like best about the product?
They have a massive amount of resources. Automation of Phish tests is very easy. Great customer service and support.
What do you dislike about the product?
Nothing comes to mind. They have met all my expectations thus far.
What problems is the product solving and how is that benefiting you?
We have successfully educated our end users and brought our Phish prone percentage has declined from over 30 % to less than the industry standard. Before we began training our staff we had 6 different instances of Ransomware from people clicking on things they shouldn't. Since then (KNOCK ON WOOD) we have not had one instance. Our average reporting rate on simulated Phishing test is over 60 percent.
Recommendations to others considering the product:
Do your homework and get a product that fits your culture.
Strengthen your human firewall with KnowBe4.
What do you like best about the product?
What I like best about this product is that it is easy to implement and has a vast amount of tools and knowledge to share with users.
What do you dislike about the product?
What I do not like about this product is that I think the cost could be less.
What problems is the product solving and how is that benefiting you?
By using this software we have gotten our users more aware of the dangers that threaten them and the company as a whole.
An invaluable tool for finding your user-based weak-spots and fixing them!
What do you like best about the product?
KnowBe4 is very easy to use, with a guided, step-by-step process to get up and going. Once they show you the process, it is simple to create customized phishing tests for your users and then roll out appropriately targeting training courses.
What do you dislike about the product?
The only downside I have seen with the product is that fact that they have a tiered system for Training content. I would rather pay a flat fee with access to all materials and courses, rather than feeling that I still need to pay more for the "good-stuff".
What problems is the product solving and how is that benefiting you?
Our initial phishing test determined that we were on-par with our industry with about 14% of our users being "Phish Prone". After our first Training Campaign, we tested again and found that rate had dropped to 3%. And we continue to improve!
Top notch content and easy to use
What do you like best about the product?
Setting up training for my users is simple and easy. The different types of content provided allows me to try different methods to engage my users in training. Feedback from my users has been very positive and encouraging. Content is updated regularly and the production quality is outstanding. The ease of use allows me to create training in a few minutes and move on to other projects and priorities.
What do you dislike about the product?
So far I have not seen any downside to using KB4.
What problems is the product solving and how is that benefiting you?
We are required to perform annual security training per our federal framework. KB4 allows us to set up that training in advance on a regular basis and track all of it in one easy to use location. This has allowed me to have more time to work on other projects and security initiatives. Having different kinds of content allows me to try different approaches to training which allows me to reach a broader audience with my users.
Recommendations to others considering the product:
If you want an easy to use platform with robust content that will improve your employee's security posture and knowledge, get a demo and get going with KB4 right away.
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