KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
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Fills a very nice void - especially for a smaller organization
What do you like best about the product?
We are a small- to medium-sized business (about 60 people) with a small IT staff. It would be a real challenge for the IT staff to produce quality, timely cyber-security training for our team - and do it on a recurring basis. KnowBe4 does this for us!
What do you dislike about the product?
Some of the training sessions are a little goofy. The "game" one was not well received. I recommend that you, as the "IT pro" go through each of the sessions before selecting them to assign to your team.
What problems is the product solving and how is that benefiting you?
We can now say that we have a cyber-security awareness and education program. We can also say that we do regular phishing testing. I can also look at the dashboard and see how my company's trendline is moving - is our team getting better at properly handling security risks?
Recommendations to others considering the product:
Definitely a good choice for us.
User awareness is an important aspect of any security program.
What do you like best about the product?
The phishing simulations are probably the most helpful tool, at least for our organization. Being able to show examples of benign "malicious" emails has helped users spot real phishing attempts much more easily.
What do you dislike about the product?
On occasion, we have our users tell us that the trainings can be just a bit dull. But, they also don't like having to sit through any kind of training.
What problems is the product solving and how is that benefiting you?
When we first started with Knowbe4, I did a baseline phishing simulation. Our click through rate was >20%. After trainings and simulations, that dropped, and is consistently <5%. I'd say that's a huge improvement, and definitely worth the cost of the subscription.
Recommendations to others considering the product:
We have seen a dramatic decrease in the rates that users fall for phishing schemes. In my opinion, user awareness is one of the most important aspects of any security program. I would highly recommend this service.
Well Known
What do you like best about the product?
Having the module to track employee training and be able to print this for exams.
What do you dislike about the product?
Not being able to assign training as easily to board members if they don’t have an email address that has been added as a verified domain.
What problems is the product solving and how is that benefiting you?
Providing the required training and reporting for staff and examiners.
Great Support, Easy to use
What do you like best about the product?
The ease of use and the responsiveness of the Support team.
I recently took over the IT manager position and they went through the initial set up again with me as if I were a new customer. That allowed me to quickly get a handle on how it works and how to set up phishing campaigns. The phish alert button integrated in outlook saves me a lot of headaches. Users just click it and I can review it instantly.
I recently took over the IT manager position and they went through the initial set up again with me as if I were a new customer. That allowed me to quickly get a handle on how it works and how to set up phishing campaigns. The phish alert button integrated in outlook saves me a lot of headaches. Users just click it and I can review it instantly.
What do you dislike about the product?
So far, nothing but I am only a few months into using it.
What problems is the product solving and how is that benefiting you?
Users were clicking on emails that looked legitimate but were scams.
Since we began using KnowBe4 the rate of that happening has dropped significantly. It has helped train them in what to look for and if they are unsure they just click the phish button.
Since we began using KnowBe4 the rate of that happening has dropped significantly. It has helped train them in what to look for and if they are unsure they just click the phish button.
Great tool to help end users
What do you like best about the product?
I like the huge selection of ever-changing test phishing templates. They're always changing to reflect current real world threats and events to help end users get a realization of what to look out for.
What do you dislike about the product?
I had tried the vishing tests at one point and they were so recorded/fake that it felt a bit obvious to me; I did however get a couple users to enter private information, so maybe it worked just fine.
What problems is the product solving and how is that benefiting you?
I have noticed the vast majority of my end users are now VERY aware of attempted phishing emails and when our spam filter doesn't catch them, my end users typically do, or at least they come to me to question it which is exactly what my goal is.
Great customer training and support
What do you like best about the product?
Our customer success manager was a great guide in understanding what our business needed and helping us to get set up and running. The graphs and interfaces are easy to understand and provide useful information.
What do you dislike about the product?
I'd like to see PhishER integrated with the KnowBe4 dashboard. I'd love to be able to view all that information in a single pane.
What problems is the product solving and how is that benefiting you?
The combination of the Security Awareness training and Phish Alert button in Outlook has greatly improved both our users awareness and reporting of potential threats. KnowBe4 also provides easy to read reports that I can provide to our President, board members, and auditors to show our training and progress.
Cost effective and Human effective
What do you like best about the product?
The variety of courses available for all attention spans, skill levels, and leadership levels.
What do you dislike about the product?
The only thing is I wish it was easier to modify a campaign. There are easy work arounds but wish there was a master button to modify everything of a launched campaign.
What problems is the product solving and how is that benefiting you?
Teaching awareness to all levels of the organization.
Top of the line security training
What do you like best about the product?
KnowBe4 has a great selection of cybersecurity training material calibrated to the average end user. It's easy to sort by topic and select information specific to different levels of the company. For example, we have all new hires complete the 45 minute training, and we follow up with additional 5-10 minute trainings throughout the year. These additional trainings can be focused on entry level staff or the highest levels of management, depending on what we feel we need.
What do you dislike about the product?
Too often, cool new trainings go on the highest service tiers. There also seems to be some lack of communication about how exactly new features work together with old ones, like the auditing package or the PhishER. We also sometimes go a long time without hearing from our rep.
What problems is the product solving and how is that benefiting you?
The base level of cybersecurity awareness in our company has improved exponentially, from front-line customer service staff all the way to the C-level. Employees now ask questions and think before they click.
Recommendations to others considering the product:
It's an incredible product for the price.
Great experience
What do you like best about the product?
How easy it is to set up training for your whole company.
What do you dislike about the product?
I would like to see products like phisher be available per user for small companies as well.
What problems is the product solving and how is that benefiting you?
People being ignorant on what are the attacks that hackers are using to gain access to company information.
Recommendations to others considering the product:
Constantly using security awareness training helps your human firewall be less prone to malicious attacks.
KnowBe4 Training is Awesome
What do you like best about the product?
The training is very engaging for employees. The reporting also allows me to track that everyone has completed it.
What do you dislike about the product?
N/A - I cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
I no longer need to develop training so I can spend more time on other information security tasks.
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