KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
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Security Awareness Training Review
What do you like best about the product?
I like the variety of training material offered by KnowBe4, from a TV series to posters and many educational short videos that are really simple to understand to the users and make our lives easier as information security professionals.
What do you dislike about the product?
I do not have any negative experience yet, I think the GDPR training could be better.
What problems is the product solving and how is that benefiting you?
The phishing clicking rate has decreased in the organization, and the Security Awareness has improved a lot among users.
Best Security Awareness Training platform, no contest!
What do you like best about the product?
Large pool of security training content, that can be customized for any kind of company at any maturity level. Simulated phishing is very believable, and tricks even the most savvy of employees. The Inside Man is the most entertaining, and valuable security training I have ever seen, and impresses everyone that takes it. Platform feels very well made, and the UX is fantastic in providing a premium experience for learners. API for integrating with other platforms or writing metrics or reporting from the learning platform. The PhishER SOAR platform is able to be integrated with SIEM systems, and makes cleaning up REAL phishing campaigns a breeze.
What do you dislike about the product?
Nothing about KnowBe4 itself that I don't like, they adapt very quickly and iterate on new features/capabilities on a regular basis. There are a few minor things in the KSAT dashboard that are not the most straight forward to figure out without help from an account representative, but nearly nothing is impossible to achieve within the platform. The only thing that is a problem is anti-competitiveness by some email platforms that like to flag KnowBe4 simulated emails as actual phishing, and refuse to fix their logic. I won't mention any specific vendor names, but those companies know exactly who they are and should be ashamed of themselves.
What problems is the product solving and how is that benefiting you?
Phish prone clickers quickly learn things they need to be watching out for in emails, email responses to the simulated phishing emails are recorded and tracked, entertaining training material that helps to identify blind spots across physical security, cyber security, operational security, and the traditional types of material needs to be protected, how, and why. It even covers Insider Threat, which most security awareness tools do not spend much time on.
Recommendations to others considering the product:
No need to look any further, KnowBe4 has your security training, simulated phishing, vishing, usb drop, and even LMS needs covered. You will be hard pressed to find a platform better at managing cyber security training.
Great way to educate computer users in a company
What do you like best about the product?
The ability to create and schedule regular testing on this solution is fantastic. The monthly test that is being sent, helps us to see it we are getting better as an organisation overall, or if there are specific people/areas that need attention or additional training. The range of training, and the regular additional videos/presentation around holiday and special events are also a nice and relevant form of training. I also find the ability to adjust the level of "deceitfulness" of the test emails being sent particularly useful. Being able to very closely mimic official correspondence from the organisation lets us push our users further once they become good at spotting the more easily recognisable test emails.
What do you dislike about the product?
There is not much to dislike about the solution from my viewpoint. It is providing a solution that clearly addresses a need for improving cybersecurity in organisations that are connected to the internet.
What problems is the product solving and how is that benefiting you?
It is providing a regular testing and training solution, and helps me feel better about the knowledge level of our employees in spotting phishing emails. Not having to spend hours going over training with people that do not need it has given me back a large amount of time. Being able to focus the training on those that are most in need each month helps to ensure we are using the most of the valuable team that the team has.
Great Product with lots of insights and automation
What do you like best about the product?
I like how easy it is to setup campaigns and also the ability to get managers involved in making sure employees complete them.
What do you dislike about the product?
I think sometimes the videos could be a little more light hearted as there is a repetitious tone throughout most of them.
What problems is the product solving and how is that benefiting you?
We quickly noticed how much user awareness this has brought. We have pretty much scared the users to a point where they even ask us about legitimate emails to check before they do anything with them.
Recommendations to others considering the product:
Do not let this be something that you wait to do at your company. For the cost per user of this product it is a no brainer and will shows ROI in the first month. We could not be happier by making this addition to our network security.
Great Program
What do you like best about the product?
The availability of learning material and the quantity of pre-generated templates.
What do you dislike about the product?
The manual user addition interface is cumbersome.
What problems is the product solving and how is that benefiting you?
We have too many people that click on email links.
KnowBe4 continues to impress on all fronts
What do you like best about the product?
KnowBe4 offers comprehensive products that are easy to use and they also have some of THE BEST customer support. Over the years, I have had a few different account representatives and each one has been great. They produce useful and advancing products in the ever-expanding cyber climate. The campaigns are easy to build and deploy, the UI is easy to navigate and flows very well. We also implemented the PhishER console and found that this is also a great product to assist with the overall security of our organization. KnowBe4 continues to develop additional products that set them apart in the cyber security industry.
What do you dislike about the product?
My only dislike, and we're digging in the bottom of the barrel here - the PhishRIP feature within PhishER requires several filter points in order to RIP successfully. There are a few instances where there are not enough similarities between the same chunk of phishing emails for this portion to work all the time, BUT it does work when there are enough similarities. It's really a stretch to say that I dislike any of the KnowBe4 products that I have utilized.
What problems is the product solving and how is that benefiting you?
My organization has greatly increased their awareness with phishing emails and was able to lower the over-all phish-prone percentage. Since implementing KnowBe4, we've been able to increase cyber security awareness for our employees and with that knowledge, better protect our organization as a whole. We're also able to utilize trainings in the modstore for use in our learning platform which is very helpful.
Recommendations to others considering the product:
Reach out to KnowBe4 and have them demo their products - you won't be disappointed. The products are easy to use and the staff are wonderful. They offer not only simulated campaigns to raise awareness, but they have newsletters you can set to automatically go out to your users.
Improved Security Awareness
What do you like best about the product?
Having used the KnowBe4 system for 5 years, I am impressed by the quality of the training modules available in the system and the sophistication of the simulated phishing emails available. It keeps our users on their toes and helps keep our organization safe against cyber security threats.
What do you dislike about the product?
There's is nothing I dislike about the KnowBe4 system.
What problems is the product solving and how is that benefiting you?
Although there is no way to guarantee that our organization will not fall victim to a cyber attack, KnowBe4 has dramatically improved the overall awareness of how everyone is vulnerable to cyber security attacks. KnowBe4 reinforces best practices for identifying phishing emails.
KNOWBe4 Rocks!
What do you like best about the product?
Varied methods of training tools and media
What do you dislike about the product?
There was no down side to this training.
What problems is the product solving and how is that benefiting you?
Benefits are that I am much better equipped to spot hacking.
Recommendations to others considering the product:
This is excellent training and really is the current information needed to protect your company.
Our school has gone from a 38% click rate on phishing emails to roughly an 8%.
What do you like best about the product?
Various training modules and unlimited phishing vulnerability tests. The cost is also appropriate for the services.
What do you dislike about the product?
It would be helpful to archive certain store items.
What problems is the product solving and how is that benefiting you?
Employee training and education on cyber security awareness in general.
Recommendations to others considering the product:
KnowBe4 has been the single best decision we've made with regard to cyber security awareness training.
Great Security Awareness Training Platform
What do you like best about the product?
Setup is easy and the service is great. Very affordable.
What do you dislike about the product?
So far there have been no downsides to using the platform.
What problems is the product solving and how is that benefiting you?
Educating users to the threats that exist and allowing them to become part of the solution.
Recommendations to others considering the product:
There are several levels of subscriptions. If you choose any level other than the highest level, the number of training modules are limited. We chose the middle level as a start. It's great for what we needed. Will probably need to upgrade at some point.
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