KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
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Pretty easy interface - easy to test
What do you like best about the product?
Variety of templates in the system covering applicable subjects.
What do you dislike about the product?
It's another training program... Not so much fun with tight firewalls as youtube is required for training videos.
What problems is the product solving and how is that benefiting you?
Working on phishing training. Relatively quick and easy to deploy.
KB4 great phish test tool
What do you like best about the product?
I like the variety of options when sending phish tests and it's user friendly after the first learning curve.
What do you dislike about the product?
The user management page could be easier to admin.
What problems is the product solving and how is that benefiting you?
We run quarterly Phishing tests and they have helped to create great awareness about e-mail threats.
Recommendations to others considering the product:
We are looking into using the KB4 Compliance Manager tool.
The Human Factor - KnowBe4 Training
What do you like best about the product?
One of the things I appreciate the most about KnowBe4 training is the human element. The training is relevant and touches on topics and ideas my users can grasp. Being able to gain the "buy-in" I need from my staff is invaluable in making sure we are prepared to defend against attacks.
What do you dislike about the product?
One of my pet peeves is I would like the opportunity to offer the training without my users having to receive email links to authenticate. I constantly test my users and remind them to discard suspicious emails. A sandboxed environment from which to offer the training to my staff would be a nice addition.
What problems is the product solving and how is that benefiting you?
Some of the business problems I'm solving are directly related to compliance. Required training is something that isn't going to go away. The reporting I receive after a training campaign is very good and satisfies my compliance requirements. One of the best tangible benefits I've realized though, is the decrease in the number of phishing emails clicked on by my users.
Recommendations to others considering the product:
For the cost of the product, the support, and the reporting you get, KnowBe4 is covering all of my needs. The market notoriety it receives is often commented on by auditors and examiners I work with. IT is one of the areas I feel very confident in when approaching an audit. The feedback I receive from end users is also very good. The specialized training available for Board and Executives is brief, but very good.
Very good training tool, good source of informational emails
What do you like best about the product?
We can schedule our own training "campaigns" and even modify the templates. I designed my own landing page, which is where an employee is directed if they fail the test by clicking on a link or opening an attachment they shouldn't have.
Stu sends out emails on a fairly regular basis that contains some very good informaiton on security and the state of what's in the wild. This is helpful and I often share with my employees.
Stu sends out emails on a fairly regular basis that contains some very good informaiton on security and the state of what's in the wild. This is helpful and I often share with my employees.
What do you dislike about the product?
A PhishAlert button is available for employees to submit suspicious email and it works just fine, however, KnowBe4 does not do any analyzing of the email so you never know if the email submitted was spam or a real threat. I requested they add this and was denied so I went to PhishLabs and have the PhishAlert button send the email to the PhishLabs SOC and they analyze it for us, providing a response in less than an hour if the email was spam (directly back to the sender) or a real threat (to the sender as well as our security team).
What problems is the product solving and how is that benefiting you?
Our employees are getting much better training and more often than they ever have before when it comes to being aware of and alert for suspicous email. I've even implemented a monthly award to the person that reports the most real threats using the PhishAlert button. Since the implementation of using KnowBe4 for training, our "clickers" have gone from unaccepatble to almost zero for most campaigns.
Recommendations to others considering the product:
You need someone that is well versed with Active Directory and your AD needs to be well organized so you can keep your training database updated and accurate. You don't want to have groups or departed employees in your test groups. Educate your senior/executive management on what this product does and then provide them reports showing the progress being made by the employees as the number of "clickers" goes down (hopefully).
Security training
What do you like best about the product?
The best part of the training are the videos or demonstrations that show actual attacks or what hackers can do. Also good are the highlighted information on what in an email should be red flags for phishing emails. Our users have said this was helpful for them to identify phishing emails.
What do you dislike about the product?
Not much to dislike. The training is not too long and outlines clearly what is phishing, with examples and demonstrations.
What problems is the product solving and how is that benefiting you?
Trying to train users and educate users on what to look out for in terms of phishing and other malware attempts.
Great, preventative way to prevent ransomware by educating your users
What do you like best about the product?
Simply put, it works and it is affordable. KnowBe4 provides us a tool to easily educate our clients and measure the effectiveness of our training.
What do you dislike about the product?
Toggling between client accounts in Reseller Mode is clunky.
Drilling down to find the right training module is cumbersome because there are so many training options available.
Drilling down to find the right training module is cumbersome because there are so many training options available.
What problems is the product solving and how is that benefiting you?
We build a cyber-awareness for phishing emails and scams with our clients and we can succinctly measure the effectiveness. We've seen clients drop their "phish proneness" from 30% to 1% in a few months just by being aware.
Recommendations to others considering the product:
Do it; you won't regret it.
Knowbe4
What do you like best about the product?
Graphics for presentations are great. Knowbe4 is very update for training and current event templates. Automation for campaigns save a lot of time.
What do you dislike about the product?
Reports could be a bit more detailed. You have to choose course for report. Would like to see more options
What problems is the product solving and how is that benefiting you?
Employee awareness
Good stuff
What do you like best about the product?
The customized phishing campaigns and in depth training modules are very effective.
What do you dislike about the product?
I wish we could see phishing trends taken directly from the KnowBe4 database. If many users across the entire network are reporting mass phishers then it might be extra preventive for us.
What problems is the product solving and how is that benefiting you?
We are training our users to be extra cautious with e-mail and links. They were cautious before KnowBe4, but this service trains our users even more. Fewer and fewer users become prone to phishing by using this service.
Measurable risk reduction at a very affordable price.
What do you like best about the product?
It keeps our staff vigilant and trained to recognize attacks without the need to constantly conduct poorly-attended internal training. For what I consider a very modest expense, it has dramatically improved the security awareness of staff and has helped defend against several very targeted spearphishing attempts. I consider it a key part of any "defense in depth" security effort.
What do you dislike about the product?
There is not much to dislike. It would be nice to have a more technical and frequently updated video with information valuable to IT staff, perhaps quarterly.
What problems is the product solving and how is that benefiting you?
HR has required a set of IT-recommended training videos that all staff view at the start of employment and refreshed annually. Among many staff the weekly phishing simulations have become a friendly source of ribbing when someone falls for one. Staff generally takes the requirement for complex passwords seriously, and the average level of threat awareness has skyrocketed.
Our Experiences with KnowBe4
What do you like best about the product?
The solution is very flexible and can easily be implemented in a very short period of time.
What do you dislike about the product?
The ability to group users into categories or logical containers outside of Active Directory settings would give even more flexibility to the product. Sometimes AD because of business decisions is constrained with its categorization of users. The inability to create new groupings or containers within Knowbe4 using AD accounts can be frustrating.
What problems is the product solving and how is that benefiting you?
Our company continuously looks into methods to improve our security posture and we have realized, like many other businesses, that our personnel can be the weakest link. The human element is the unknown that all information technology security teams try to mitigate in their security plans. KnowBe4 provides us a tool to train, test, and provide instant feedback to our people.
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