KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Almost Everything You Could Want
What do you like best about the product?
Their support. Anytime we have a problem or question we can always call up and get someone on the line almost instantly. What's even better is those people actually help us with our problems. We actually get the same people each time we call and they seem to remember who we are and what we're trying to do. We don't have to explain things as completely every time.
What do you dislike about the product?
The lack of ability to modify the training materials or even upload / create our own materials. We would love to use the platform as a training website as much as a phishing test. There are some ways to get around this but it isn't ideal or complete. We would also like the ability to assign reporting admins who can oversee their specific campaigns and only those campaigns.
What problems is the product solving and how is that benefiting you?
We picked up KnowBe4 because it was so cheap and we were not doing any phishing tests at the time. We quickly adapted KnowBe4 to be our complete training platform for the agency. Right now training is just as important to us as the phishing part is and it's great to be able to see who completed what and how long it took them to do it. Checks a lot of compliance boxes for us.
Recommendations to others considering the product:
Allow us to create our own training materials with much greater ease, modify the materials you already have in place, and designate users to be campaign creators or at least reviewers of campaigns without having to make them full admins. We would love to assign users in every department the ability to create training materials specific for their department in order to satisfy specific goals. Right now the only way to do that is to make them global admins.
Pretty Pleased
What do you like best about the product?
They have great support. All of their employees are very responsive. The training was quick and easy. The software is also pretty intuitive and easy to use.
What do you dislike about the product?
Some of our employees have had trouble getting the phish alert button to show up. I think it depends on their computer settings and the browser they are using and that's hard to regulate.
What problems is the product solving and how is that benefiting you?
Our employees are better trained and more aware of the risks of phishing emails.
Users More Aware of Dangers
What do you like best about the product?
Relatively easy to use. Some of the comments I get from users is that the videos provide a lot of common sense content and easy for a non-technical person to understand. It's also not boring and because some of the videos are interactive they retain what they learned. A good number of the videos are quick, short, and to the point.
What do you dislike about the product?
When doing a search in the video library, it would be better if the filter selected would stay selected throughout my search until I'm done.
What problems is the product solving and how is that benefiting you?
The users have become more "paranoid" when receiving emails that are questionable or just don't seem right to them.
Complete Phishing and Training Resource
What do you like best about the product?
So far the best thing of KnowBe4 is the awareness it brings to our users. Our users are actively questioning suspicious e-mails and thinking about security. Another big benefit is being able to add our own trainings and policies for our users to review and digitally sign off on.
What do you dislike about the product?
Getting started and knowing what to do next can be difficult. KnowBe4 does do a good job of mitigating this with their Customer Success Managers, but it can still be a bit intimidating. Also found creating custom e-mails was not strait forward.
What problems is the product solving and how is that benefiting you?
Users are thinking before they click on links and open attachments in e-mails. As a result our company has become more secure.
Recommendations to others considering the product:
Take full advantage of the Customer Success Manager for setup and getting started.
A well organized, thorough training platform
What do you like best about the product?
It is easy to use, provides many different ways of training for our employees (videos, email, posters, games) and is continuously being updated.
What do you dislike about the product?
The information received back from campaigns is somewhat limited. Other than that, I like everything about the site especially the ease of use.
What problems is the product solving and how is that benefiting you?
Our employees are better trained and prepared for cybersecurity threats.
A must-have security weapon in your arsenal
What do you like best about the product?
KB4 is easy to use and to configure. It is constantly updated with appealing campaigns.
What do you dislike about the product?
There is nothing I dislike about the program or its services.
What problems is the product solving and how is that benefiting you?
We are getting our employees educated in the dangers posed by the internet and emails
Lots of training options, easy to use, and great customer support... all in one!
What do you like best about the product?
These days customer service stinks at so many places. KnowBe4 has bucked the trend. There's always a real person available by phone. They're always happy to get on line with you and walk through things with you. And a real person always responds to email right away.
What do you dislike about the product?
Some of the training seems redundant and some of it seems aimed toward kids... or teens. The super heroes, cartoons, and sort of goofy stuff. I suppose it's good for educational environments.
What problems is the product solving and how is that benefiting you?
We're slowly getting people to quit opening random (phishing) mail. I work for a software company, so you'd think we'd be ahead of the game... but we still have a few people clicking on things they shouldn't. Luckily, they're from KnowBe4 so we're not held for ransom!
Recommendations to others considering the product:
I always forget how to clone training campaigns. It's super easy when support showed me... so it set up 6 months worth or training. In that 6 months I've forgot how to do it..
Absolutely great product!
What do you like best about the product?
IT is just one of the hats I wear so I don't have a lot of free time. KnowBe4 has been so easy to use that I have been able to take advantage of all they offer without it every feeling like a burden. It is so well thought out that there always seems to be a detailed instruction or video available to answer my questions. The customer support is top notch as well.
What do you dislike about the product?
There is really nothing I dislike. I could say it isn't free but for all that you get it is a smoking value. But to answer the question, the email phishing templates that are available do have lots of very similar types so it does make searching through them more time consuming.
What problems is the product solving and how is that benefiting you?
We are a small company who never really thought of ourselves as a target of cyber criminals. We learned a hard lesson earlier this year and have had to make a lot of changes to how we operate. KnowBe4 has been key component because it helps us shore up our last line of defense.
A large variety of information security awareness training!
What do you like best about the product?
There are different style types of training available on KnowBe4 - from games to comedic training videos. I also like the episodic trainings that they offer. The short episodic trainings have pretty good acting and are entertaining to watch. The recap of the information security topics at the end of each episode is great.
What do you dislike about the product?
There are a few items that can be improved in KnowBe4. 1. Quizzes should have the ability to review incorrect answers. 2. The new user set up is a bit clunky.
What problems is the product solving and how is that benefiting you?
Many of the staff members noted that previous trainings were very similar and repetitive. KnowBe4 allowed us to present diverse information security awareness training to our staff. The automatic notifications allowed us to spend less time manually notifying employees when training is due.
Recommendations to others considering the product:
KnowBe4 has various vendors supplying the training modules, so at times the trainings presented can seem like they don't fit into similar style. On the other hand, the different styles of trainings does keep the material more interesting.
Know Be4 has been a Great addition to our organization
What do you like best about the product?
The ability to view and have data and feedback on the safety and status of our phishing safety
What do you dislike about the product?
There is not much i dislike, it had been a great product, fairly easy to use and set up and monitor.
What problems is the product solving and how is that benefiting you?
We are providing phishing training and monitoring.
Recommendations to others considering the product:
I would highly recommend know be 4. It is easy to use and provide great insight and training for our organization.
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