KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
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Great Platform for the Price
What do you like best about the product?
The easy access to tons of content is amazing. The interface is fairly easy to use and navigate and they have excellent support and articles to assist you along the way.
What do you dislike about the product?
The Modstore needs some search optimization. Often even if you know the exact title and publisher of a training you still are not able to locate it in a search. PhishER has some holes in the logic behind it in my opinion, for example if you delete a threat email instead of just quarantining it all records of the user reporting it, and everything else are deleted completely. Seems like a bad idea to have to keep known threats hanging around in a user folder for them to accidentally click someday if you want to be able to know the details or monitor any metrics around it.
What problems is the product solving and how is that benefiting you?
We are using KnowBe4 to eliminate all excuses users can come up with for being terrible at security. It also is a great way to provide more focused and kind of penalized training for those who are poor performers instead of punishing everybody with the same training when only a handful are the problem.
Review
What do you like best about the product?
Phishing test variation and HR modules. Quick response to questions and great customer service. Breath of training modules and the most popular phishing techniques being used day-to-day.
What do you dislike about the product?
We have not used to produce enough to develop any dislikes.
What problems is the product solving and how is that benefiting you?
Awareness around phishing and how preventative training. There have been a lot of breaches in our industry and building awareness around these threats will decrease our chances of potential exposure.
Recommendations to others considering the product:
Quick and easy implementation with top-notch customer service and preventative training. Will be recommending this product to our dealer board.
Good Product
What do you like best about the product?
I like the product and the way it trains my users. I like the fact that the training is built in and if I run a campaign I can utilize that to improve the users over all exposure and awareness. I also like the ease of use and administration. It is very simple to set up and track a campaign as well as influence the users.
What do you dislike about the product?
I do not have any dislikes at this time. The product is very user friendly and easy to use. The integration with users is also very good.
What problems is the product solving and how is that benefiting you?
The main problems that are being solved are the general awareness for phishing emails and scams. It has made my users more aware overall. The benefits just continue to grow as the users get trained more and more.
Recommendations to others considering the product:
I highly recommend the product. It does everything that it says it does and it helps my users become better aware of scams and keeps them on their toes regarding clicking on bad things.
KnowBe4 Value
What do you like best about the product?
The system has been easy to use and setup. We derive great value from keeping security awareness top and center for employees.
What do you dislike about the product?
We don't really have any issues or concerns with the product.
What problems is the product solving and how is that benefiting you?
By automating the process of testing we are able to keep IT security awareness top and center for folks. We also have leveraged the very professional training packages to educate employees.
Recommendations to others considering the product:
We have derived great value from using this product; i have no problem recommending this product.
KnowBe4 Security Tool
What do you like best about the product?
User friendly and its large library of security training videos and information.
What do you dislike about the product?
Overall, everything is ok except for few added options that can be helpful when creating a security campaign.
What problems is the product solving and how is that benefiting you?
Training users how to spot phishing e-mails and how to be vigilant as part of our security awareness program.
Recommendations to others considering the product:
It's a good investment and offer a wealth of information that your company utilize and benefit from, offers good return on investment.
Complete training for your employees
What do you like best about the product?
The best feature for us is the training aspect; There is a wide breadth of training that is available to all users of our organization. This includes remote workers, the C-Suite as well as more technical professionals.
What do you dislike about the product?
The subscription level is something to pay attention to. The higher levels come with additional training modules which makes sense, but if you want all the training you need to be in the proper level.
What problems is the product solving and how is that benefiting you?
Security Awareness Training was a challenge to schedule and catch every employee. This tool allows the user to schedule this around their day and we can get it completed. The phishing email tests also allow for putting employees on their toes to watch for tests. We use the tests to award points which the employees use to complete with eachother.
Great CyberSecurity Training System
What do you like best about the product?
Complimentary training modules, built in LMS, phishing campaigns, Dark Web scans and great reporting
What do you dislike about the product?
Would be great if Risk scores could be customized by company hierarchy (VIPs getting higher risk multipliers), would be nice if the Dark Web scans are incorporated into the dashboard
What problems is the product solving and how is that benefiting you?
Training end users during the work from home period at their own pace, measuring and reporting on training. End users ask more educated questions, new users are immediately added to the training program and don't need to wait until next quarterly training session.
Good quality product for the price
What do you like best about the product?
We like the ease of use and general layout of the product and features. It is easy to get started and start testing users quickly.
What do you dislike about the product?
More variety in the content of training materials would be appreciated. With recent COVID-19 developments and people working from home, that has introduced a good amount of variety, however more creative modules would be nice. Also more testing and "pass/fail" modules would be nice.
What problems is the product solving and how is that benefiting you?
We did not have a security awareness program in place before KnowBe4, and this has filled that hole. This has made us more confident in our cyber security. We have realized that we need to do more and invest more into user awareness.
KnowBe4 - Overall Good Choice
What do you like best about the product?
KnowBe4 offers a comprehensive Security Awareness Training platform at various feature levels. We started out with the Platinum level and within just a few months realized that we needed to upgrade to the Diamond level in order to expand our security training awareness program. The Diamond level offers so many training options and modes. Their sales and support staff have been stellar as well!
What do you dislike about the product?
Overall, KnowBe4 offers a great selection of training options and modes, there's little room to modify the training modules. Some of the sections within the training modules do not apply to our security program or configuration, such as training a user to hover over a link to verify the URL (we use link re-writing), which sends conflicting information to a user. Hovering over a link, in our case, won't tell them much about the link. While I know there is debate about URL re-writing, it sends contradictory information to a user. I would like the ability to remove sections of the training for these reasons. This is just one example.
What problems is the product solving and how is that benefiting you?
Security Awareness Training is key to any security program. Empowering our users to be security conscious is our goal, and KnowBe4 hits the mark for us.
KnowBe4 security training
What do you like best about the product?
The training offers an at your pace training with real world strategies to protect you and your business. Does a great job at covering all aspects of protecting yourself and the company you work for.
What do you dislike about the product?
It is quite pricey if you have a small business but still much needed training for end users.
What problems is the product solving and how is that benefiting you?
It has cut down on email clicks of spam and or infected emails however has upped the amount of false positives where people think they are but as soon as we look a them you can tell they are real, not infected emails. Also has made our end users quicker to delete items so sometimes real emails get caught in that batch but might not be too bad..
Recommendations to others considering the product:
ensure that the product is scalable for your needs big or small company first.
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