KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
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Affordable security awareness training. Easy to use.
What do you like best about the product?
Easy sales process. On-boarding time was quick. Pricing was easy to understand. Employees got training completed quickly. Single sign-on was easy to setup.
What do you dislike about the product?
Phishing tests were a bit too obvious for most. Content selection/management is a bit confusing and requires regular review of content options.
Some content is a bit cheesy or too basic for us, but others might like it more.
Some content is a bit cheesy or too basic for us, but others might like it more.
What problems is the product solving and how is that benefiting you?
We needed to get security awareness training to all employees on a regular basis with easy enrollment, single sign-on, reminders and completion notifications.
Recommendations to others considering the product:
If you think it's a fit, it probably is. If you just want awareness training and compliance management in an affordable, easy-to-use package, it's an easy choice. For our small business (<50 employees) , it was perfect.
KnowBe4 Review
What do you like best about the product?
KnowBe4 offers hundreds of security awareness training modules that are within many different disciplines. The KnowBe4 security awareness training campaigns and Phish test campaigns are easy to configure.
What do you dislike about the product?
I wish to see KnowBe4 offer certifications in information security.
What problems is the product solving and how is that benefiting you?
We are not having any issues with the KnowBe4 service. Benefits that we have realized are the many areas of information security that KnowBe4 offers training modules. The KnowBe4 phishing campaigns provide excellent feedback on employees actions when receiving phish emails.
Good Tool for Training and Testing
What do you like best about the product?
Lots of training modules to select from.
What do you dislike about the product?
Have had, and continue to have, false positives with phishing test which skewed results.
What problems is the product solving and how is that benefiting you?
Employees have been learning more and more about cyber threats.
Great security awareness product
What do you like best about the product?
I like best all the phishing templates available. There are some from KnowBe4 and from the user community. I'm able to automate monthly campaigns using whatever is a current trend. For example, when covid first hit one of the phishing templates was covid related but it was all automated.
What do you dislike about the product?
The account manager / customer advocate assigned to you can be a little pushy at the start. Their performance must be tied to making sure your setup and using the product. This pushing can be good so you get value from the product as soon as possible, but it was a little much.
What problems is the product solving and how is that benefiting you?
Our auditors like that we do security awareness training, but more importantly our users are regularly trained on phishing concepts in a controlled environment. There is no harm clicking on the training phishing links!
A great way to improve your human firewall!
What do you like best about the product?
Easy to use and setup, plus the options are incredible. I also really like the training modules and how easy they are to follow.
What do you dislike about the product?
Some of the trains are bit long winded, but with the other choices you can over look those.
What problems is the product solving and how is that benefiting you?
We have a lot of users who are not computer "smart" and will click on anything. This program helps train and guide them to help protect our environment.
Recommendations to others considering the product:
Go for it! Super easy to use and the cost savings if it helps avoid a malicious attack is incredible!
Great tool to train employees
What do you like best about the product?
Simple dashboards and automating makes administration a breeze. It is also helpful someone walks you though the initial setup. Now we are able to set up phishing campaigns to automatically email our users and test them on their awareness of phishing. One of the best parts is the training content provided by KnowBe4. We can select from a ton of different training materials to send our users. These short trainings help them improve their knowledge of phishing and what to look for in emails to identify potential phishing.
What do you dislike about the product?
During our first phishing campaign we noticed some users were being logged as they clicked on the phishing link in the email and some were not. This essentially made our data useless as it was inaccurate. We identified the problem as our AV was blocking some of the links in email. KnowBe4 has many different phishing links available to send in your emails so once we identified the one being blocked we just switch phish links and it started working great.
Setup has many options which can be good and bad but someone from KnowBe4 help walk us through it.
Setup has many options which can be good and bad but someone from KnowBe4 help walk us through it.
What problems is the product solving and how is that benefiting you?
We are able to randomly test our users by sending basic and complex phishing emails to them. This keeps them on their toes when it comes to phishing emails. We are able to focus on other things while KnowBe4 keeps us up to date and trained on phishing. They also have a nice feature using a USB stick. You can track users who plug it in and open files.
Recommendations to others considering the product:
If you would like to get more up to date on phishing emails and a way to train your employees this is it. Their support is great so if you have any questions they should be able to help.
Great security training portal
What do you like best about the product?
The security awareness training content is very robust and rich. Our users are the weakest link when it comes to cybersecurity. Each year, we provide mandatory security training for all employees using KNOWBE4, and have received great positive feedback. The short duration trainings are tailored to develop the competencies of our users as it relates to social engineering, spear phishing, ransomware attacks and in general best practice for identifying security tactics deployed by hackers or intruders while they carry out their day to day tasks. The portal also offers tools that can be deployed to capture users that are prone to some of these security threats, which helps the IT department to better manage and secure our network and also provide more training for such users. Our users are now able to identify and report suspicious emails, text and calls when they receive it. We are better secured than we were before signing up with KNOWBE4 and also continue to pass audit compliance for cyber security awareness. We have seen ROI and will continue to use KNOWBE4 for our security training programs.
What do you dislike about the product?
We do not have any downsides to using KNOWBE4 for the organization's security awareness training, but instead have benefited more.
What problems is the product solving and how is that benefiting you?
The security awareness training content is very robust and rich. Our users are the weakest link when it comes to cybersecurity. Each year, we provide mandatory security training for all employees using KNOWBE4, and have received great positive feedback. The short duration trainings are tailored to develop the competencies of our users as it relates to social engineering, spear phishing, ransomware attacks and in general best practice for identifying security tactics deployed by hackers or intruders while they carry out their day to day tasks. The portal also offers tools that can be deployed to capture users that are prone to some of these security threats, which helps the IT department to better manage and secure our network and also provide more training for such users. Our users are now able to identify and report suspicious emails, text and calls when they receive it. We are better secured than we were before signing up with KNOWBE4 and also continue to pass audit compliance for cyber security awareness. We have seen ROI and will continue to use KNOWBE4 for our security training programs.
Recommendations to others considering the product:
The security vendor is about the best when it comes to security awareness training for any organization. We are very pleased with their product offering and support. The ROI will be seen within months.
A must have for any serious company.
What do you like best about the product?
The courses are very complete, the series are pretty entertaining and educational. Some game are also fun to try. But must of all, we can take the training at our own pace. Also, it has help us to improve our security awareness. I see it at the phishing tests. Also, phishing tests are amazing. Even myself have failed a couple of times, but most of my users have passed with no issues. And those who didn't pass, now are more aware. They tend to ask before they click, so I can see the improvement.
What do you dislike about the product?
Some courses/series, especially the newest ones, are not translated to Spanish, so I cannot provide them to all my users. Even some of my users are Japanese natives, so it is kind of hard to find the material in their own language. So I would recommend to update the translation to all the material sooner. Also, I would add new games. Probably I would add a service to periodically send a message to the users so they remember the basic point to keep in mind all the time. It's pretty easy for them to forget for a minute that they should be always alert.
What problems is the product solving and how is that benefiting you?
Our main goal was to provide formal security awareness training for my users. We used to provide a very formal training (usually 1-2 sessions per year) but it was too much formal, so my users got bored. Also, it was a mission impossible to gather all the users at one time. So, the main benefit was to provide a formal but also a fun training that my users could take it at their own rhythm. That allow us to provide the training to all the users without a excuse.
Good easy training
What do you like best about the product?
I like that I can set it up in advance and not have to worry about it.
What do you dislike about the product?
I wish there were more short trainings for people that related to phishing emails
What problems is the product solving and how is that benefiting you?
Making employees much more aware of what they are opening. No one wants to be on the clicker list.
Recommendations to others considering the product:
If you need an easy way to get employees
they are up to date with phishing and scams and update thier product according to that
What do you like best about the product?
easy to use and a lot of automations and informative courses
What do you dislike about the product?
their integration with managing users. its very challenging to add users and keep them updates.
What problems is the product solving and how is that benefiting you?
Thre are a lot of firewall installed but when the users click on suspicious link the cyber defiance becomes weak
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