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KnowBe4 what it does for our complany
What do you like best about the product?
The training templates and campaign setup is really easy
What do you dislike about the product?
Dashboard is a little confusing to read - takes a bit of time to see what I am looking for
What problems is the product solving and how is that benefiting you?
Clicking through bad emails, recognizing phishing scams.
A wide variety of relevant and fresh content
What do you like best about the product?
KnowBe4 offers a wide variety of content that is updated throughout the year. The videos, animations, games, and handouts offer a variety of ways to reach users and address different learning styles. The variety of shorter and longer content is a plus. The ability to send weekly newsletters to my users is another benefit. Overall the service does what it says and I haven't experienced any problems with its functionality.
One-on-one telephone and email support is excellent. Being partnered with a customer rep who checks in periodically to consult on training campaigns and implementation is a huge benefit for me.
One-on-one telephone and email support is excellent. Being partnered with a customer rep who checks in periodically to consult on training campaigns and implementation is a huge benefit for me.
What do you dislike about the product?
The interface is less than user friendly and the workflow is burdensome (i.e. you must acquire content from the marketplace (even if you have a subscription for it) before you can use it in a campaign, and you lose your work if you have to exit the campaign to adopt content).
Some of the content has a bit of a lower production value that many of my users expect from enterprise videos and content.
On-prem Active Directory integration is more difficult than comparable products I have used; although once it's set up, it works fine.
Some of the content has a bit of a lower production value that many of my users expect from enterprise videos and content.
On-prem Active Directory integration is more difficult than comparable products I have used; although once it's set up, it works fine.
What problems is the product solving and how is that benefiting you?
We use KnowBe4 for weekly phishing alerts, phishing testing, and security training. We have seen a significant improvement in phishing and social engineering knowledge since starting with KnowBe4. Overall our users are more aware of online security and less likely to open unknown files or click unknown links.
Recommendations to others considering the product:
Overall this is a well-rounded product. It can improve by updating its admin UI, offering pre-designed training programs, and improving content quality.
Very Thankful
What do you like best about the product?
Staff keep in mind that any email could or can be a phishing email.
What do you dislike about the product?
Staff complain about the training. Some users don't even watch them.
What problems is the product solving and how is that benefiting you?
We had a problem with staff not having any cybersecurity training. We solved that problem with KnowBe4. Staff actually catch the test phishing emails and show me them.
Educational
What do you like best about the product?
Ability to teach our organization about phishing
What do you dislike about the product?
Reports are hard to find and get to. Would like to go directly to the campaign we are on.
What problems is the product solving and how is that benefiting you?
Has made folks aware of the importance of phishing
KnowBe4
What do you like best about the product?
Great for testing users and setting up, easy to use and setup schedules
What do you dislike about the product?
Wish AD integration worked better, can’t import default “users” group
What problems is the product solving and how is that benefiting you?
Testing phishing with users
Recommendations to others considering the product:
Get AD integration setup if you can first
KnowBe4 phishing
What do you like best about the product?
Able to setup tests and test users to see how secure your employees are via phishing attempts
What do you dislike about the product?
Setting up does take some time and getting whitelisting done takes awhile sometimes
What problems is the product solving and how is that benefiting you?
Phishing employees
Recommendations to others considering the product:
Setup whitelisting correctly, ask for help
KnowBe4 Experience
What do you like best about the product?
Very well designed to teach and offer practical examples. Focus is on the meat of the subject with easy to set up training. Support is very good as well
What do you dislike about the product?
So far, no real negatives in my 10 months of use
What problems is the product solving and how is that benefiting you?
User vulnerability to click on "bad stuff". Training has effectively minimized my exposure as IT Lead. Our users have been trained to "think before you click"
Recommendations to others considering the product:
Solve a huge problem of training users to think before they click. I was skeptical, but results are proof
Helpful for our medium sized business
What do you like best about the product?
I like the phishing tools and the training videos. The ASAP outline is useful and can help me show the C-level folks what we're doing and why.
What do you dislike about the product?
Nothing that I know of yet, the tools available have been very useful.
What problems is the product solving and how is that benefiting you?
We are getting started on training our users to be security minded. I have seen that our folks are pretty decent at questioning emails, but we still need to work on other areas of security.
Recommendations to others considering the product:
The tools available are pretty handy, I am looking forward to sharing some of the training videos with our users.
Keeping user skills sharp
What do you like best about the product?
The whole premise is that micro trainings executed on a more frequent basis will give your users better skills at not falling prey to phishing attacks. Also once you get the training and phishing tests set up you can have them run on a regular basis automatically which means low overhead to maintain the system.
What do you dislike about the product?
Depending on the frequency of your training or how often people are getting phished they might end up seeing the same training fairly often which could lead to eye rolling from the end users.
What problems is the product solving and how is that benefiting you?
Making sure that our users are trained in phishing and able to recognize any kind of phishing attack, especially the current event kinds, and report them. Also this is a measure we put in place to show our customers that we have their network safety in mind and we will not be introducing viruses onto their systems.
Great product,simple, easy and very effective!
What do you like best about the product?
The simplicity and effectiveness of the security awareness training
What do you dislike about the product?
Minor issue, but not enough Canadian focused content.
What problems is the product solving and how is that benefiting you?
I was looking for a security awareness training program. This solved the issue and has allowed us to ensure yearly training for all employees.
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