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Easy to implement, fairly thorough in content, a solid option for staff training
What do you like best about the product?
I looked at numerous options for security training modules for my staff. Many were incomplete. A few were exhausting. KnowBe4 allowed me to choose the appropriate modules for my staff and pace their training based on our schedules. I also really appreciated the ease of setup. Finally, the fake-phishing attempts is a gold mind. Schedule the types of fake emails to send, allow end users to get immediate feedback when they click on something they should not, and do it quickly and privately. That feature alone was probably worth the cost.
What do you dislike about the product?
Very few downsides to having a well trained staff, but you will have to get full support from the upper level execs. Although you can pace the training, which is a must for me, it still takes time. If others do not see the need for this type of awareness training, than it is your job to convince them.
I have also received a few phishing emails that I felt like could have been better done. We don't use Exchange anymore, haven't for a decade, so fake emails about Google services would have been much more tempting.
I have also received a few phishing emails that I felt like could have been better done. We don't use Exchange anymore, haven't for a decade, so fake emails about Google services would have been much more tempting.
What problems is the product solving and how is that benefiting you?
I work at a school and the most difficult resource is time. We know that we need security training, but we also need time for so many other topics. The benefit of allowing teachers and staff to take this training online, at their own pace, and allowing me to pick and choose the most appropriate modules is so valuable.
We are addressing the obvious need to make our staff more aware of scams and security holes that they create. We just started down this road, but the conversations that have been generated already are going to be extremely helpful in the future.
We are addressing the obvious need to make our staff more aware of scams and security holes that they create. We just started down this road, but the conversations that have been generated already are going to be extremely helpful in the future.
Very good platform for security training awareness and simulated phishing
What do you like best about the product?
The online training is rather good and helps with compliance. The simulated phishing module helps reinforce what is learned.
What do you dislike about the product?
Troubleshooting issues with false clicks in simulated emails tests is painful.
What problems is the product solving and how is that benefiting you?
Helping to develop a more secure culture within our organization. Have seen greater awareness of social engineering
Recommendations to others considering the product:
Overall it is a good platform with quality training and modules. Troubleshooting and support is lacking so make sure you do a trial first.
Easy to use, well designed platform. Tons of great training tools.
What do you like best about the product?
Phishing and Training Campaigns are easy to setup. Training modules are professionally made, covering a variety of topics. Customers support is excellent.
What do you dislike about the product?
I find most of the phishing templates would not work for me out of the box, which makes automated phishing test useless. I'm not saying they are not realistic, I think they are. Some of the templates can be used as a good starting point to build convincing, industry specific templates.
What problems is the product solving and how is that benefiting you?
I'm using KnowBe4 for annual cyber security training, new employee on-boarding if I'm available, as well as random phishing test. The last Phishing Campaign has successfully caught most user's attention, which is great!
Recommendations to others considering the product:
KnowBe4 does an excellent job supporting its users. Take advantage of that.
Those online training modules, videos and games are great tools for training users. It also provide flexibility for both the users and administrators. Having said that, I find it not as effective as an in person training session, especially when your goal is to raise cyber security awareness. I think many of the resources will yield the best result if used in an organized setting with some follow up Q&A, if possible.
Those online training modules, videos and games are great tools for training users. It also provide flexibility for both the users and administrators. Having said that, I find it not as effective as an in person training session, especially when your goal is to raise cyber security awareness. I think many of the resources will yield the best result if used in an organized setting with some follow up Q&A, if possible.
Director of Operations
What do you like best about the product?
This tool has been great for keeping all of our employees and the same page. Housing all of our policies and training in one place, with records of who has reviewed what...this has made training and audit validations a breeze. And it has been a repository of additional training and support for security trainings that our clients require.
What do you dislike about the product?
I'm not sure there is a ton that I am dissatisfied with. This tool seems to get the job done for what we need. There could be more robust configuration options. But it does handle quite a lot of policies and campaigns from our side.
What problems is the product solving and how is that benefiting you?
We used to have a mess of policies spread all over various drives and folders. Training and updating on those policies only happened in reaction to audits or client requirements. We were always chasing after things to get caught up.
KnowBe4 is a must have service
What do you like best about the product?
KnowBe4 is service oriented--they check in with their customers and walk them through setting up phishing test campaigns.
What do you dislike about the product?
I don't like having to set up phishing tests myself--but KnowBe4 makes it easy and they will do it with you.
What problems is the product solving and how is that benefiting you?
KnowBe4 his been critical in training our employees about phishing and other security threats. They make phishing tests that teach users to question every email they receive. And the results are measurable.
Recommendations to others considering the product:
KnowBe4 is reasonably priced and is important in today's world. Think of the costs of failure--of malware, ransomware, and data loss. You have to educate your employees. KnowBe4 makes it easy.
Very good service. Great value for the money.
What do you like best about the product?
Extremely easy to use, constant updates to address the current threat landscape.
What do you dislike about the product?
I have not tried half of the functionalities yet so I cannot comment.
What problems is the product solving and how is that benefiting you?
I love it when people click on the phishing attachments or links. That is the best learning method I have encounter so far.
Great Customer Service
What do you like best about the product?
Knowbe4 was always quick to respond to any questions or concerns that i had. Also the content of the training is relevant.
What do you dislike about the product?
Sometime the platform has technical issues but always sorted soon.
What problems is the product solving and how is that benefiting you?
Educating end users about potential dangers online and how to be vigilant is the foremost benefit. Users are more aware now on when to NOT click on a link.
Recommendations to others considering the product:
Great training content and easy to work with the company.
A large variety of information security awareness training!
What do you like best about the product?
There are different style types of training available on KnowBe4 - from games to comedic training videos. I also like the episodic trainings that they offer. The short episodic trainings have pretty good acting and are entertaining to watch. The recap of the information security topics at the end of each episode is great.
What do you dislike about the product?
There are a few items that can be improved in KnowBe4. 1. Quizzes should have the ability to review incorrect answers. 2. The new user set up is a bit clunky.
What problems is the product solving and how is that benefiting you?
Many of the staff members noted that previous trainings were very similar and repetitive. KnowBe4 allowed us to present diverse information security awareness training to our staff. The automatic notifications allowed us to spend less time manually notifying employees when training is due.
Recommendations to others considering the product:
KnowBe4 has various vendors supplying the training modules, so at times the trainings presented can seem like they don't fit into similar style. On the other hand, the different styles of trainings does keep the material more interesting.
KnowBe4 has done a lot to inform and challenge our users to take on responsibility for security
What do you like best about the product?
The phishing campaigns are easy to set up and implement.
What do you dislike about the product?
No complaints so far. The platform works as advertised and I have had no issues.
What problems is the product solving and how is that benefiting you?
KnowBe4 has created a difference in the way our users approach their inboxes. They now take care to be sure of what they click and question suspicious email.
great training for eliminating human error
What do you like best about the product?
Easy setup - easily integrated Active Directory users. Plenty of choices for training programs - from videos, to games, to interactive training, there is so much available that it's very easy to customize for your particular organization's users.
What do you dislike about the product?
No real downsides that I have experienced. The most complicated thing is convincing our users how beneficial the training is!
What problems is the product solving and how is that benefiting you?
Users have become MUCH more aware about "bad emails" - things that have malicious links or attachments are almost never opened anymore!
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