KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Good user experience, poor admin experience
What do you like best about the product?
From a user perspective, the courses are intuitive and easy to use.
What do you dislike about the product?
From the admin side, the site is not efficient. The automated emails are phishy and get reported by our users. Downloading reports doesnt always works. You cant edit all users at once--only up to the 500 per page. Courses/modules show as past-due, but you have to manually extend them for users to still access them. You should be able to originally choose a time period for a campaign to be past due and have it still accessible. The biggest issue I have had for the past two years is user account related--I have an employee who cant access the training, but when I try to assign it, KB4 says they don't exist; When I try to add them, KB4 says they already exist.
What problems is the product solving and how is that benefiting you?
It helps us administor info sec training for a large campus population.
My experience of using KnowBe4 for 2 years
What do you like best about the product?
The ease of managing, rolling out trainings, phishing simulations throughout the organisation and the ability to track the progress effectively. The plethora of usable content available on the KB4 store.
What do you dislike about the product?
None as of now. The experience has been good.
What problems is the product solving and how is that benefiting you?
Ability to effectively rollout trainings and phishing campaigns seamlessly. Doing it via another platform/manually leads to more of a hassle.
Exactly what we need in these times
What do you like best about the product?
It helps keep our staff on their toes. They are far more careful about what they click and open now that we use knowbe4.
What do you dislike about the product?
I wish as an admin, I could see the exact email a user failed on instead of a sample of all the emails used in the campaign.
What problems is the product solving and how is that benefiting you?
It's helping teach and inform our staff of the proper ways to spot phishing emails and how to report them with the pab.
Great Product and Helpful Support
What do you like best about the product?
We deployed KnowBe4 in 2020 as part of our required security awareness training for SOC2 compliance. In the last 4 years we have tripled our size and KnowBe4 has continued to provide us with the necessary guidance and technical support.
What do you dislike about the product?
The training modules are depricated frequently which requires us to reconfigure campaigns each year. It would be better if knowbe4 had some packaged offerings that already incorporated the training changes.
What problems is the product solving and how is that benefiting you?
We deployed KnowBe4 in 2020 as part of our required security awareness training for SOC2 compliance. We also have grown significantly with a diverse user base via mergers and acquisitions. Knowbe4 is helping us align all of our new employees to the same security baseline.
Making User Awareness Training Easy!
What do you like best about the product?
The scope of training available offered is second to none. It has made our monthly training a breeze.
What do you dislike about the product?
Would be nice to have the ability to host our own training modules to give to customers.
What problems is the product solving and how is that benefiting you?
It's allowing us to orchestrate monthly training for users and track completion.
The Gold Standard For Employee Security Awareness Training
What do you like best about the product?
The training campaigns are easy to setup and deploy, user response and performance is simple to track, and the content is appropriate, effective, but not too time consuming.
What do you dislike about the product?
The storylines in the season long videos is dragging a little bit and the remedial training videos are quite long.
What problems is the product solving and how is that benefiting you?
It helps keep our users vigilant and aware of the phishing and security threats that target our organization and how to defend/avoid them.
Cost-effective Cyber Security Awareness
What do you like best about the product?
KnowBe4 has been our go-to for fairly comprehensive cybersecurity and especially anti-phishing training for our employees. Good customer service, nice web tools, good training materials, and very attractive price for what we get.
What do you dislike about the product?
Not all of the training modules are high quality, and some of the more specific training for CMMC that we'd like is not present.
What problems is the product solving and how is that benefiting you?
Training our employees on security awareness, as a small company we need a product like KnowBe4
Great Security Awareness Training Tool
What do you like best about the product?
I like that everything is intuitive and easy to use and navigate
What do you dislike about the product?
Nothing really that I can think of. I guess more phishing scenarios
What problems is the product solving and how is that benefiting you?
It allows us to educate our users on security awareness training
Excellent learning platform
What do you like best about the product?
Simple navigation and use to get in the system as well as while working through the trainings.
What do you dislike about the product?
There is nothing that I can think of at this time
What problems is the product solving and how is that benefiting you?
Bad actors that can show up in a multitude of different places
My experience has been very good with knowbe4, which is why I recommend it as an excellent tool.
What do you like best about the product?
The content is very varied and they are translated into other languages.
What do you dislike about the product?
The training reports have to be improved to present the users
What problems is the product solving and how is that benefiting you?
With the Knowbe4 tool we have resolved the lack of awareness of our collaborators to avoid cybersecurity risks
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