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Excellent product and great customer support
What do you like best about the product?
A user-friendly platform, helpful customer service, good reporting capacity, current/ relevant trainings and phishing templates.
What do you dislike about the product?
It would be great if the training selections included other required trainings such EEO, so that we could use Knowbe4 exclusively.
What problems is the product solving and how is that benefiting you?
Knowbe4 has helped reduce the instances of staff clicking on links, opening attachments, or engaging with phishing emails. The training has helped staff have more knowledge of IT security. We also use the HIPAA training, which has been great.
This product is a great educational tool..
What do you like best about the product?
KnowBe4 help to educate our users against opening virus related emails. This has cut down time due to viruses.
What do you dislike about the product?
Nothing, this product has met all our needs.
What problems is the product solving and how is that benefiting you?
It has help to elevate the awareness level of our users against fraudulent emails.
Great Training, Great Support, Great Company
What do you like best about the product?
It is easy to setup the phishing campaigns. It is easy to see the results. It is easy to setup additional training for your users. We continue to see improvements. On going campaigns allow you to constantly train. So helpful for new employees that might not see your "conference room once a year seminar".
What do you dislike about the product?
It would be excellent if there was a way to hook the KnowBe4 user database into my active directory and automatically change user records. The import facility is very usable but currently required a human to keep things updated. However, this is a small price to pay for the benefits received.
What problems is the product solving and how is that benefiting you?
We have seen our "prone to phishing" rate go down each time we run through a phishing campaign / training follow up.
Recommendations to others considering the product:
I am an IT staff of one. I have nearly 60 daily users. It is not possible for me to personally do all of the training that is needed. Once you have setup all of your people in the KnowBe4 system, the hardest part is done. Setup recurring phishing campaigns, keep track of the results, schedule training for the failures. It's very easy to use.
Nice Product Made Better By Excellent Service and Support
What do you like best about the product?
The product is very easy to manage via web interface. They connect easily to our environment so managing our user base is effortless. I have a dedicated customer success manager who makes herself readily available to address any problems or concerns. When I require support's assistance, their agents are all wonderful to deal with.
What do you dislike about the product?
I can't think of a thing to complain about.
What problems is the product solving and how is that benefiting you?
It's a great education tool whether we are using their training modules or executing phishing campaigns against our users.
What We Didn't KnowBe4, But We Do Now!
What do you like best about the product?
Ease of use, flexibility, and the ability to maintain a history of individual user and group performance.
What do you dislike about the product?
I really haven't found anything with the product that I dislike, which is highly unusual.
What problems is the product solving and how is that benefiting you?
Key component of security program, educating users on the importance of being vigilant when it comes to various types of malware and methods for introducing them into the environment.
Recommendations to others considering the product:
Take advantage of their free tools and it's likely the insight they provide will convince you to consider purchasing KnowBe4's application suite.
Crucial Knowledge During a Bad Time
What do you like best about the product?
It provides our users with the much needed tools to avoid any damaging malware.
What do you dislike about the product?
Would prefer more training modules in other languages.
What problems is the product solving and how is that benefiting you?
Avoiding click happy users and reducing downtime when infected PC's have to be rebuilt from malware attacks.
Recommendations to others considering the product:
In the age where cyber-security is crucial to every user, it is important to have the knowledge of the threats on the Internet and have the tools to combat these threats. Knowing the threats and identifying them is half the battle won.
Effective Easy to Deploy Awareness Training Solution
What do you like best about the product?
- Users can be provisioned directly from Azure Active Directory
- Users can sign in using SSO with Azure AD account
- Management Portal is very easy to use and flexible
- Additional pieces like PhishAlert plugin for Outlook, and SecondChance are great value adds and are widely adopted by our user base
- Customer Success Manager regularly checks in to let me know what's new and to ensure we're getting the most out of the solution
- Users can sign in using SSO with Azure AD account
- Management Portal is very easy to use and flexible
- Additional pieces like PhishAlert plugin for Outlook, and SecondChance are great value adds and are widely adopted by our user base
- Customer Success Manager regularly checks in to let me know what's new and to ensure we're getting the most out of the solution
What do you dislike about the product?
I'll let you know when I find something.
What problems is the product solving and how is that benefiting you?
Upon signup, we sent out a blind phishing test to our user base to baseline our organization.
After deploying the training; phish test results improved exceptionally well across our company after we ran another blind test immediately following the training rollout. Regular testing has shown that our user base actually paid attention!
After deploying the training; phish test results improved exceptionally well across our company after we ran another blind test immediately following the training rollout. Regular testing has shown that our user base actually paid attention!
Recommendations to others considering the product:
Great product support from this company; they proactively reach out to ensure that customers are using the product to it's full potential and to assist with any questions.
Greatly Improved Cyber Awareness for employees
What do you like best about the product?
KnowBe4 was easy to implement and provide immediate results. We were able to evaluate how our company compared to other companies and we were able to target employees who needed help.
What do you dislike about the product?
Nothing so far.. The product has been easy to setup and maintain.
What problems is the product solving and how is that benefiting you?
We greatly improved Cyber Security here.
Recommendations to others considering the product:
You do not need to try other products. This one is the best.
We love the fact that we can test employees at our speed and with industry related information
What do you like best about the product?
Tracking, ease of implementation , helpful staff
What do you dislike about the product?
We have found nothing that we dislike about the services offered.
What problems is the product solving and how is that benefiting you?
Our employees are more aware of what can happen and how easy it is to be tricked. We had our HR department send out a questionnaire without first telling employees and 80% + deleted the email.
Recommendations to others considering the product:
Very easy to setup and automate training.
Excellent tools for engaging staff as your front line of defense against Cyber Attacks
What do you like best about the product?
KnowBe4 provides Deltec Solutions with a comprehensive platform for delivering vulnerability testing and security awareness training services. The content is frequently updated and fresh, and regular vulnerability testing helps us map our clients progress and recommend and deliver training strategies.
What do you dislike about the product?
The ability to administer several programs at once with standardized program templates for phishing and training campaigns across our entire client base would be nice.
What problems is the product solving and how is that benefiting you?
Deltec leverages the KnowBe4 platform as a key component in our Security Awareness Training and Testing Services. This service helps our clients evaluate and train their staff to identify and resist social engineering threats and is an essential component in our overall security suite.
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