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Useful when it works
What do you like best about the product?
I like the diversity of the training KB4 provides. It allows us as an org to ensure that users are getting the proper training's to give us maximum security for us.
What do you dislike about the product?
I do not like how slow KB4 console is. We have had multiple users on our last bi-annual training report that their training's were not showing completed. The training's still showed they were in progress. I think this issue could be looked into and fixed.
What problems is the product solving and how is that benefiting you?
It is making the users more aware of Phishing attacks and how to report them using the Phishing Alert Button. This is useful because we get to see more emails come in that could be malicious.
Review from a GRC mgr
What do you like best about the product?
There is a large number of contents, various format
What do you dislike about the product?
Limited role-specific training content for customer service reps and developers
What problems is the product solving and how is that benefiting you?
Using AI/ChatGBT as an example, KnowBe4 was pretty quick to put some content out there, which is great. But I don't feel the content (that video on demand) failed to address what it means to average technology users; specifically, it did not touch on what users should not do to avoid security incidents when interacting with AI.
Positive experience for smaller organisations, and a varied level of content
What do you like best about the product?
It's an easy to access and deliver service with a reasonably large library of content in mixed formats, posters, video, games etc which caters for a wider audience.
What do you dislike about the product?
The content variance in quality is fairly random and we've had very positive and negative feedback depending on the content towards certain job specs, individuals, etc.
What problems is the product solving and how is that benefiting you?
Providing training to employees to comply with regulation, legislation and common security standards.
The simplicity of KnowBe4 is a game changer!
What do you like best about the product?
The simplicity of setting up a phishing email campaign is so easy to do even when you are just starting! I was somewhat thrown into setting up campaigns when I started and KnowBe4 makes it so easy to look like you are a pro at doing it!
What do you dislike about the product?
What I dislike is the lack of training to assign afterwards. We do a phishing campaign every other month and it seems by the end of the year, I am scraping at the barrel to find phishing training to assign to failed users.
What problems is the product solving and how is that benefiting you?
It is allowing our district to practice phishing training since education has been targeted more and more with phishing scams.
My Company Uses This
What do you like best about the product?
Even though I get annoyed by the little training videos, they are always shorter and easier than I expected, and I've gotten better at the "phishing" exercises.
What do you dislike about the product?
The video content can feel repetitive. Even though it's probably good to double-enforce these concepts into employees' heads, it can take a while to get through the videos.
What problems is the product solving and how is that benefiting you?
I know my office has collectively gotten better about recognizing fake emails after using this training program, so our organization has become a little more secure.
Great tool, lots of bumps with Phishing
What do you like best about the product?
The videos and assessments are a great addition. The phishing campaigns are excellent and believable as long as they aren't passed through a good email filter.
What do you dislike about the product?
Integration and pass-through on email filters have created tremendous and high false/positive results.
What problems is the product solving and how is that benefiting you?
We have cut down on email phishes and produced much better Cyber Security awareness
Good overall general coverage
What do you like best about the product?
That its easy to access everything you need in one place.
What do you dislike about the product?
If you can make some specific trainings for different types of developers for secure code development, etc that would be nice.
What problems is the product solving and how is that benefiting you?
Phishing and education. We pay for your platform for this. Otherwise I am sure we would go elsewhere for it
Great content, extremely confusing interface
What do you like best about the product?
The content is massive. You are sure to find something applicable to your needs.
What do you dislike about the product?
The campaign interface is beyond confusing. It does provide a lot of options but it needs to be more intuitive.
What problems is the product solving and how is that benefiting you?
Our users have become versed in different cyber threats. We have not had any breaches since we started training with KnowBe4.
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