KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Best in Show User Training for the Sysadmin of Many Hats
What do you like best about the product?
KnowBe4 has helped us satisfy immediate NIST and CIS control requirements, at an affordable price for small businesses. The training is performed in such a way that even the less computer savvy users understand the impact.
What do you dislike about the product?
There's a push for performing phishing tests, however, we have a different process for those tests internally. The sales people have been less pushy about us utilizing that feature. I would much prefer if they split off phishing and training into different price points, but the current setup is fine.
What problems is the product solving and how is that benefiting you?
We were able to immediately become compliant with several aspects of NIST/CIS requirements, plus our users are accepting of this style of training. The biggest benefit is that over the last 2 years our employee pool doubled, which created some gaps in other types of employee training. Our IT training, however, was able to accommodate that quick of an increase without too much of a budget increase. I spend less time preparing, deploying, and tracking training that any other department in the company.
Recommendations to others considering the product:
Even if you don't use the phishing, Vishing, or USB features, the training campaigns are the easiest to prepare, deploy, and track for Sysadmins that are responsible for more than just one aspect of their IT world. The price point is spot on for small businesses.
Great Value For The Money
What do you like best about the product?
Well designed content that allows for customization to make phishing campaigns more realistic.
What do you dislike about the product?
Minor issues synching with our Active Directory, but that was mostly caused by the way our
AD was set up.
AD was set up.
What problems is the product solving and how is that benefiting you?
The user response has been extraordinary and there has been a substantial improvement in user awareness. But now I get the blame whenever my VP gets a 'questionable' email!
Recommendations to others considering the product:
Money well spent, great value!
Knowbe4
What do you like best about the product?
Creating and monitoring phishing campaigns is a quite simple with Knowbe4's UI. If anyone clicks on the phishing campaign e-mail they can be added directly to a training campaign. The training courses offered up give you a bit of variety and different time length options, they also happen to be decently entertaining.
What do you dislike about the product?
The cost is mildly steep for smaller organizations.
What problems is the product solving and how is that benefiting you?
Knowbe4 has helped us to teach users to question the legitimacy of most e-mail that comes into their inbox greatly reducing phishing attempts.
Knowbe4 is an excellent product
What do you like best about the product?
ease of administration, very customizable
What do you dislike about the product?
some end users have trouble ending the training modules, many come up as incomplete or not started. many errors with completion of training. big issue
What problems is the product solving and how is that benefiting you?
teaching the clickers what not to do.
very user friendly
What do you like best about the product?
The ease of use and the ability to always get help.
What do you dislike about the product?
No dislikes, this software is helps with everything.
What problems is the product solving and how is that benefiting you?
The end user aspect of things, our users are better prepared to reorganize what is a dangerous email.
Recommendations to others considering the product:
The videos are amazing, make sure to utilize even the HR portion.
By far the best security awareness solution.
What do you like best about the product?
The customer success follow up and support made it very easy to hit our goals.
What do you dislike about the product?
I wish there were more higher quality training material at lower tiers.
What problems is the product solving and how is that benefiting you?
We have completely automated monthly security awareness phishing tests and bi annual training modules with remedial training for failed tests. This has saved countless hours and brought our phish click rate down by almost 25%.
excellent training with great followup
What do you like best about the product?
the reports and follow up testing. it shows me who took the training, when, and how they are doing with the testing emails we send.
What do you dislike about the product?
The interface could be made prettier, but otherwise the system works well. I don't feel the need to change it.
What problems is the product solving and how is that benefiting you?
KnowBe4 does the training and testing of our staff on all things phishing. Its a huge help that they can do it from anywhere. With the reporting and flexible training times, we actually get them to do it, and it seems to stick.
Excellent program with amazing support!
What do you like best about the product?
The UI is easy to navigate and understand. Simulating phishing attacks and creating educational campaigns is simple and allows a lot of customization. However, arguably the best part of KnowBe4 is the support. The help pages are incredibly detailed and cover pretty much every question topic I have had. The two times I have found a need to contact them for additional questions, they have responded quickly and made sure all questions were answered before closing my tickets. I have never seen support to the level that KnowBe4 has.
What do you dislike about the product?
There are some features that do not currently exist, but they are constantly updating and adding features, so I'm not sure mentioning anything specific here will be worth the effort. They've probably already added it by the end of this sentence.
What problems is the product solving and how is that benefiting you?
I have been able to create training modules that help our users better understand the security risks involved in being an employee at our company. I've also been able to create phishing campaigns that replicate both broad and spear phishing approaches easily.
Recommendations to others considering the product:
KnowBe4 has a plethora of tools and services that are absolutely worth checking out. If you aren't sure, you may as well give the trial a try, if for no other reason than to experience their support pages. They are works of art!
KnowBe4 - Phishing and Security Training
What do you like best about the product?
The interface is easy to use and you can set-up and have training campaigns and phishing campaigns going pretty fast right out of the box. The modules are relevant and fresh content is added all the time. Additionally, they like the content and respond well to it.
What do you dislike about the product?
AD integration of users...I don't feel comfortable syncing AD over the net to the console.
What problems is the product solving and how is that benefiting you?
Phishing email education is a must and we have ramped up our efforts and the knowledge of our users greatly using this product.
Recommendations to others considering the product:
It's worth the price. Also, use the service reps as they can get you going faster than on your own.
Great platform for employee security awareness training
What do you like best about the product?
The phishing tests and data collected. The training material is also comprehensive.
What do you dislike about the product?
Menus can be a little confusing, especially the smart groups.
What problems is the product solving and how is that benefiting you?
Increased awareness to deceptive and dangerous emails
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