KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
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VP of MIS
What do you like best about the product?
Low cost solution to anti-phishing training and testing. Nearly 1,000 training modules available. Pleasant, proactive, and helpful, staff.
What do you dislike about the product?
I can't think of any complaints or suggestions for improvement. I highly recommend KnowBe4 as a service.
What problems is the product solving and how is that benefiting you?
Zero problems. Effectively trained staff. Lowered phishing hits.
KnowBe4 has been an exceptional platform to teach our users and then test our users.
What do you like best about the product?
It's automation. You can set it up and it will send out email reminders telling the users to complete their training. You can also set up phishing campaigns that will send out test emails automatically. You can repeat these campaigns weekly or monthly. If a user clicks on a phishing test email, it will send this user to the "Clickers" group. When a user is added to this Clickers group, they automatically have to complete a 15 minute training session. It sends them a daily email reminder to complete their training until they complete it.
What do you dislike about the product?
I honestly can't think of any downside to using KnowBe4. I have been very satisfied with the product.
What problems is the product solving and how is that benefiting you?
Before KnowBe4, our users would click on email links or attachments without thinking if it was a phishing/malicious email or not. After KnowBe4, our users are much more aware of the dangers associated with email usage. Our click percentage is extremely low because our users now stop and think before clicking. If they spot a phishing email, they will use their phishing button to remove it from their Inbox. The main benefit realized is our end users are wiser in spotting a phishing/malicious email compared to how they were before we introduced KnowBe4.
Powerful Tool to help training and testing
What do you like best about the product?
Comprehensive library of information that can be used to help with the training and testing of employees. You can test employee even if you have multiple businesses lines and services under different domains. You just have to probe that your company owns these domains.
What do you dislike about the product?
It is not a dislike, it more that depending on the environment, you are required to make changes on your systems to allow for testing and phishing to go thru.
What problems is the product solving and how is that benefiting you?
Making sure that employees are knowledgeable on the the security risk that can cause the company to be attacked and our information stolen.Client information is very critical to protect and can cost the company more in fees and penalties. You may want to check with your insurance provider to see if this service will help reduce the insurance rates.
Recommendations to others considering the product:
I like that you will have a person to work with during the implementation and have one person as a point of contact.
KnowBe4 what it does for our complany
What do you like best about the product?
The training templates and campaign setup is really easy
What do you dislike about the product?
Dashboard is a little confusing to read - takes a bit of time to see what I am looking for
What problems is the product solving and how is that benefiting you?
Clicking through bad emails, recognizing phishing scams.
Great support and communication
What do you like best about the product?
KnowBe4 provides a great product at a very reasonable price point. Their team is great at sending frequent communication and following up to help make sure you are making the most of their product and actively test and monitor your organizations security. The amount of community created content is also fantastic! If knowBe4 doesn't have a template or poster that you are looking for, chances are that someone in the community has created something that you can add and use at no additional cost.
What do you dislike about the product?
The only negative I can think of is that they may be a bit excessive with the number of emails that are sent.
What problems is the product solving and how is that benefiting you?
KnowBe4 has provided me insight into who in my organization is most at risk of falling victim to cyber threats, phishing, and social engineering, as well as providing real world examples of how these threats can impact an organization and how I can work to stop them. Their training programs have also been fantastic and have prompted a lot more conversations around the office about security and a general heightened awareness of the different scams and threats that are out there.
Recommendations to others considering the product:
KnowBe4 is a great platform that is very affordable, especially for small organizations. I have looked at similar systems in use by larger organizations that I work with, and they cost more and aren't as easy to set-up, use, and administer. KnowBe4's support team is very friendly and very proactive in contacting customers to make sure they are aware of everything the program has to offer and help you implement it in a way that uses their established best practices. If you have any difficulties or questions, they are available to walk you through the site and help in any way they can. Send them an email or give them a call if you have any problems!
Have used for ~18 months
What do you like best about the product?
Ease of use, compliance support and price
What do you dislike about the product?
Dealing w/outsourced IT firm to ensure emails get to uses and don't end up in spam folders.
What problems is the product solving and how is that benefiting you?
Compliance and training at a low cost
KnowBe4 increases your company's security awareness
What do you like best about the product?
Administration side ease of use. Creative training modules educate staff on the newest threats. 100% realistic phishing tests- you can't tell the difference between real emails and the tests. Additional services such as Outlook add-on Phish Alert button, Email Exposure Check, and the password vulnerability analysis are must for system administrators
What do you dislike about the product?
nothing nothing nothing nothing nothing
What problems is the product solving and how is that benefiting you?
Providing baseline training for staff to recognize potential security threats. Trained staff has caught phish attempts from hacked clients that didnt know they were hacked. Higher level of security. Metrics, metrics and more metrics.
Recommendations to others considering the product:
Service is well valued. Price is very reasonable. Constantly innovating
KnowBe4 has been a valuable service
What do you like best about the product?
Using the KnowBe4 training and testing has been very effective making users aware of the security risks associated with email malware. Our click rates have been very low since we started using their service.
What do you dislike about the product?
At this point I don't have any negatives with the product.
What problems is the product solving and how is that benefiting you?
Making users aware of the security risks resulting in low click rates on fake emails.
Great content, effective training solution
What do you like best about the product?
Largest library of content I've seen. Initial setup appears to be easy and straightforward. Phishing campaigns appear to be easy to setup and initiate. Reporting appears to be very strong. We will take advantage of the newsletter content.
What do you dislike about the product?
Wish we had a outlook for Mac client. Setup can be tricky is using in a 100% remote workforce, with limited management capabilities.
What problems is the product solving and how is that benefiting you?
We used to leverage PowerPoint slide decks for training and awareness,which was a very manual process. Looking forward to the reporting and phishing capabilities.
Recommendations to others considering the product:
Evaluate the offerings and compare library with others. One potential issue, Outlook (client) for Mac OSX is not currently supported, unless you use office 365 environment or server based configuration. Has been requested over 2 years, still no movement.
How helpful KnowBe4 has been for our organization
What do you like best about the product?
All of it!!! The training has been great for our employees, it's engaging. We are using the Phish testing and that has also helped our employees. We just purchased PhishER and look forward to getting that additional information.
What do you dislike about the product?
Can't think of anything that we dislike.
What problems is the product solving and how is that benefiting you?
The overall awareness employees have gained by going the training and being tested. Employees are learning how important and/or vulnerable our security of our data is and how it could effect the whole company.
Recommendations to others considering the product:
Great product would recommend to any size company.
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