KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
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Great vendor!
What do you like best about the product?
Awesome content that is updated regularly. Ability to set a training program in place and it runs on its own with minimal intervention. Support is top notch as well.
What do you dislike about the product?
Lots of material - sometimes overwhelming. Great problem to have!
What problems is the product solving and how is that benefiting you?
Training and phishing testing on a regular basis with accurate reporting. Timely training that we can tie to results and performance.
Quality End User Security Testing and Training
What do you like best about the product?
Whats most helpful is simply having another tool to test my users and help educate them about security threats.
What do you dislike about the product?
Simply the time it takes to get everything going, not that it's any worse than other systems I use, just that my organization is under staffed.
What problems is the product solving and how is that benefiting you?
We've got regular testing of our users dealt with right up front, phishing emails go out and remediation is handled with very little involvement from me.
Recommendations to others considering the product:
Not having a system in place before KnowBe4 leaves me at a little bit of a loss based on price and functionality. Since we have gone live with KnowBe4 several of our other vendors have brought on similar offerings but KnowBe4 remains an industry leader.
Fantastic product/program and team
What do you like best about the product?
This product and training program is already having a significant impact at my organization. The KnowBe4 team is really dedicated to your success.
What do you dislike about the product?
A little clunky to setup/start but once you understand everything is starts to make sense.
What problems is the product solving and how is that benefiting you?
We are identifying the staff members that pose the most risk to our organization and correcting their behaviors while better preparing the rest of the organization
Recommendations to others considering the product:
I don't think you can go wrong with the product.
An Essential Training To Protect Your Assets and People
What do you like best about the product?
We greatly appreciate the ability to send simulated phishing emails to our employees to try to catch them off-guard and use those instances as training opportunities. The platform is easy to navigate and use, and there are plenty of community-provided email templates you can use to simulate messages appearing to originate from big names - Apple, Microsoft, Chase, etc.
The ability to track who has viewed a message versus actually clicked on a link, to even tracking to see if personal information was entered on the false website has been instrumental in helping us tweak our training to focus on areas needed for improvement.
The ability to track who has viewed a message versus actually clicked on a link, to even tracking to see if personal information was entered on the false website has been instrumental in helping us tweak our training to focus on areas needed for improvement.
What do you dislike about the product?
It's a struggle to find items to dislike about the platform. One improvement I would like to see is a better streamlined wizard-driven process of creating a campaign batch of emails to send to users, along with hints and tips on how best to craft phishing emails to users. Also would like to see better ways to have an 'endless' campaign to run that sends random popular phishing emails to users.
What problems is the product solving and how is that benefiting you?
KnowBe4 has been an easy but powerful tool in helping to engrain into our employees the need to be vigilant in thinking before you click. The biggest sale for us was the ability to send out simulated phishing emails. We can send from ready-made templates and even have the ability to create our own that fit our business culture. These emails not only give us feedback on where further training is required; it keeps our users on their toes about every email that comes to them and to question everything. This training has resulted in users notifying us first of questionable material versus having to cleanup malicious software.
Recommendations to others considering the product:
Make sure you work with the KnowBe4 team to help onboard and set up your campaigns - the process of working with a person live dramatically improved the experience starting with KnowBe4 and ensured we understood the platform entirely.
KnowBe4 has done a lot to inform and challenge our users to take on responsibility for security
What do you like best about the product?
The phishing campaigns are easy to set up and implement.
What do you dislike about the product?
No complaints so far. The platform works as advertised and I have had no issues.
What problems is the product solving and how is that benefiting you?
KnowBe4 has created a difference in the way our users approach their inboxes. They now take care to be sure of what they click and question suspicious email.
User friendly security training solution
What do you like best about the product?
KnowBe4 makes delivering security training to our employees easy and effective. The workflow for admins is easy and makes onboarding new hires quick and reliable.
What do you dislike about the product?
Additional support for adding a company's custom training content would be useful.
What problems is the product solving and how is that benefiting you?
Primarily HIPAA compliance and generally managing risk and educating our employees on security best practices.
great training for eliminating human error
What do you like best about the product?
Easy setup - easily integrated Active Directory users. Plenty of choices for training programs - from videos, to games, to interactive training, there is so much available that it's very easy to customize for your particular organization's users.
What do you dislike about the product?
No real downsides that I have experienced. The most complicated thing is convincing our users how beneficial the training is!
What problems is the product solving and how is that benefiting you?
Users have become MUCH more aware about "bad emails" - things that have malicious links or attachments are almost never opened anymore!
KnowBe4 Review
What do you like best about the product?
I really appreciate the exceptional level of support, guidance, and hand-holding that the knowbe4 staff give. They even proactively call regularly to check in and inform us of any new features or changes.
What do you dislike about the product?
The only downside presently is the level of false-positives that Microsoft's ATP gives on phishing campaign emails that contain images. From my understanding this issue is being resolved soon, if not already.
What problems is the product solving and how is that benefiting you?
KnowBe4 has created a much higher baseline of understanding and awareness of security and email best-practices for all of our employees.
Recommendations to others considering the product:
Upon enrolling wait for their setup team to walk you through configuration. There is almost an art-form to their system and any attempt by you to configure it ahead of time can only complicate things.
Easy to use and great for reporting and training! Fresh new content year round.
What do you like best about the product?
I love the visibility of the training and reporting of campaigns and users.
What do you dislike about the product?
I wish the all the new campaigns and training were available instead of plan levels.
What problems is the product solving and how is that benefiting you?
We are now able to raise awareness of our staff about phishing attempts and track and coach their progress in staying attentive and meet our examiners questions about training of staff for cyber security.
Recommendations to others considering the product:
If you need to train and test your staff, its the easiest and most visual reporting software I have seen to date.
A Great Learning Tool...wish we had know before we got caught! ;)
What do you like best about the product?
A very simple learning tool. Our company got caught in a very minor malware trap, but it was enough to show us that we were not doing enough to keep our employees trained on current dangers.
What do you dislike about the product?
Truly, we have not found any yet. The initial training was very informative and the continued testing is keeping us alert.
What problems is the product solving and how is that benefiting you?
Again, simply knowing that this product keeps our employees alert and on their toes to potential threats to our company is worth it...another insurance policy so we can sleep easier at night.
Recommendations to others considering the product:
Give it a try. We found it very easy to implement and it has provided a wealth of education to our users.
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