KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Users More Aware of Dangers
What do you like best about the product?
Relatively easy to use. Some of the comments I get from users is that the videos provide a lot of common sense content and easy for a non-technical person to understand. It's also not boring and because some of the videos are interactive they retain what they learned. A good number of the videos are quick, short, and to the point.
What do you dislike about the product?
When doing a search in the video library, it would be better if the filter selected would stay selected throughout my search until I'm done.
What problems is the product solving and how is that benefiting you?
The users have become more "paranoid" when receiving emails that are questionable or just don't seem right to them.
Complete Phishing and Training Resource
What do you like best about the product?
So far the best thing of KnowBe4 is the awareness it brings to our users. Our users are actively questioning suspicious e-mails and thinking about security. Another big benefit is being able to add our own trainings and policies for our users to review and digitally sign off on.
What do you dislike about the product?
Getting started and knowing what to do next can be difficult. KnowBe4 does do a good job of mitigating this with their Customer Success Managers, but it can still be a bit intimidating. Also found creating custom e-mails was not strait forward.
What problems is the product solving and how is that benefiting you?
Users are thinking before they click on links and open attachments in e-mails. As a result our company has become more secure.
Recommendations to others considering the product:
Take full advantage of the Customer Success Manager for setup and getting started.
A well organized, thorough training platform
What do you like best about the product?
It is easy to use, provides many different ways of training for our employees (videos, email, posters, games) and is continuously being updated.
What do you dislike about the product?
The information received back from campaigns is somewhat limited. Other than that, I like everything about the site especially the ease of use.
What problems is the product solving and how is that benefiting you?
Our employees are better trained and prepared for cybersecurity threats.
A must-have security weapon in your arsenal
What do you like best about the product?
KB4 is easy to use and to configure. It is constantly updated with appealing campaigns.
What do you dislike about the product?
There is nothing I dislike about the program or its services.
What problems is the product solving and how is that benefiting you?
We are getting our employees educated in the dangers posed by the internet and emails
Best Dollars we've spent on security in years
What do you like best about the product?
KnowBe4's training really uses real world examples. Their testing emails are so real that even my IT folks are impressed by their authenticity. We also like the ability to schedule random tests. This keeps everyone on their toes. In addition to all of the tools that KnowBe4 offers in its toolbox, our account manager calls periodically and checks in to see where we're at. He lets us know when new features have been released and always offers to walk me through setting up new or existing features. He's very encouraging and makes using the KnowBe4 tool set even easier than it already is. I look forward to when he calls.
What do you dislike about the product?
The only thing I dislike is that my budget isn't bigger to access all of the training videos. However, even with that said, there are many many many videos from which I can choose and they have all been great, relative, and well received by people in our organization.
What problems is the product solving and how is that benefiting you?
KnowBe4 has opened my organizations eyes to how easy it is for a bad actor to infiltrate our organization if people are apathetic and/or uneducated on the methods these bad actors can and will use. They have come to appreciate that humans are usually the weakest link in the security chain and are open and willing to learn new techniques to prevent external intrusions. With KnowBe4 and the tools offered it was easy to get them on board and persuade them that everyone's help is key to our organizational security.
Security Awareness made Easy
What do you like best about the product?
The ability to set up my security awareness program based on maturity level, and KnowBe4 creating a schedule to help me get to my desired maturity target.
The ability to select my phishing templates, launching a campaign, and forgetting about it until it is completed.
The videos/shows are great. My users have enjoyed them.
Free tools such as USB test, ransomware test, ...etc are also great.
The ability to select my phishing templates, launching a campaign, and forgetting about it until it is completed.
The videos/shows are great. My users have enjoyed them.
Free tools such as USB test, ransomware test, ...etc are also great.
What do you dislike about the product?
I do not have any dislikes. It was hard to sell the cost to management, but it is worth the money.
What problems is the product solving and how is that benefiting you?
1. maintaining a security awareness program
2. conduct phishing campaign to gauge awareness program effectiveness
3. Weekly newsletters/security tips
2. conduct phishing campaign to gauge awareness program effectiveness
3. Weekly newsletters/security tips
Security Awareness Training Built Your Way
What do you like best about the product?
I love that I can cater my security awareness to my users. I can use the material provided to create a comprehensive training program that fits our needs better than any 3rd party person or firm could do. I've grown our training program into a competitive game. I've broken all of my users up into 3 different groups and every month I send out standings of the groups based on their risk score. This isn't something built into KB4, but it's something that KB4 allowed me to do. Thats the best part about KB4, I'm not constrained into a small box, I can grow and change the program as my user's needs change and grow too.
What do you dislike about the product?
Sometimes the training material is out of date and doesn't provide the most current training that my users need. The phishing templates are also sometimes very obvious and I find it difficult to get an accurate read on my users.
What problems is the product solving and how is that benefiting you?
Creating a informed and educated staff that is able to protect themselves against basic internet threats. Empowered staff that loves the challenge of being tested and learning something new.
Recommendations to others considering the product:
Easy to set up and grow along the way. Doesn't need to be a robust training program to start. Once you get your feet wet you can expand your training and phishing to really take advantage of the upper level features. KB4 does a great job of growing with you!
WOW, I can not believe the stuff my users are clicking on.
What do you like best about the product?
I know users are the Achilles heal in IT Security, I just wasn't prepared for the amount of failure I found. This tool showed me what I was missing.
What do you dislike about the product?
I have yet to find anything I dislike about this KnowBe4 product. It does everything it suppose to and more.
What problems is the product solving and how is that benefiting you?
1st test = 26% failure. After some training with KnowBe4, subsequent failures are down to less than 6%. The ability to set an automated monthly random test is awesome! Especially since you can set it to auto enroll users that fail into more training.
Recommendations to others considering the product:
You will be dumbfounded once you find out the stuff your users fall for and click on. Users and their emails are your weakest link in IT security, this tool will show you who the problem users are and help you train them to stop making mistakes. The support staff at KnowBe4 is AWESOME, they will walk you through everything step by step and help you setup automated testing and training. All you have to do is sit back and look at reports and make determinations on problem users with warnings or reprimands for repeated failures.
Lots of training options, easy to use, and great customer support... all in one!
What do you like best about the product?
These days customer service stinks at so many places. KnowBe4 has bucked the trend. There's always a real person available by phone. They're always happy to get on line with you and walk through things with you. And a real person always responds to email right away.
What do you dislike about the product?
Some of the training seems redundant and some of it seems aimed toward kids... or teens. The super heroes, cartoons, and sort of goofy stuff. I suppose it's good for educational environments.
What problems is the product solving and how is that benefiting you?
We're slowly getting people to quit opening random (phishing) mail. I work for a software company, so you'd think we'd be ahead of the game... but we still have a few people clicking on things they shouldn't. Luckily, they're from KnowBe4 so we're not held for ransom!
Recommendations to others considering the product:
I always forget how to clone training campaigns. It's super easy when support showed me... so it set up 6 months worth or training. In that 6 months I've forgot how to do it..
Excellent Service
What do you like best about the product?
The service is excellent but they also have very competent proactive support agents that are very helpful in setting up the service. They almost hand hold you during the setup process and they also do followup to make sure you are getting the best the service has to offer.
They have a reporting plugin for Outlook that provides Admins insight on the level of phishing emails coming into the organization and if users are identifying them properly.
They have a reporting plugin for Outlook that provides Admins insight on the level of phishing emails coming into the organization and if users are identifying them properly.
What do you dislike about the product?
It's difficult for us to implement training modules.
not much Canadian template content compared to US but there is enough that it helps.
not much Canadian template content compared to US but there is enough that it helps.
What problems is the product solving and how is that benefiting you?
Educating our staff on new emerging email threats has been key in helping keep our systems secure. knowledge is power and this is a service that all companies should adopt.
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