KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,145 reviews
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Best intuitive tool for both Phishing and Security Awareness training with actionable reports..
What do you like best about the product?
Being able to schedule out weeks or even months of training allow you to automate a majority of your work so you can simply sit back and generate reports to see where you need to spend your attention.
What do you dislike about the product?
There was a steep learning curve initially as it is a very dense, feature rich program but KnowBe4 assigns an agent to work with you one on one and guide you through the whole process. The fact that they recently cut back on employees reduces the time spent together with your agent immensely. A bot or a webpage is not going to replace the one on one that got me over the hurdle.
What problems is the product solving and how is that benefiting you?
We've set up automatic bi-weekly "scam of the week" emails that have been a big hit. People are sharing them with friends and on social media as they're both informative and easily understood.
Set it and forget it type of product
What do you like best about the product?
Once the inital platform has been configured it's very hands-off for day-to-day management. Support was very helpful in the initial configuration and ensuring that our team configured the product to scale for success.
What do you dislike about the product?
For organizations who don't dive in and utilize all the training vidoes the cost feels high.
What problems is the product solving and how is that benefiting you?
Our organization targets training centered around phishing attempts. We utilize monthly email campaigns, half-yearly training campaigns, and remedial training for any users who fail the targeted phishing attempts.
Swiss army knife for cybersecurity training
What do you like best about the product?
KnowBe4 is, from our numbers, the most effective tool we have for improving our security stance outside of basic controls like MFA and a good email filter. Our phish prone percentage has dropped from 35% on easy templates down to 3-5% on seriously difficult templates. People are reporting phishing at a fantastic rate which lets us remediate nearly immediately. This is possible because you can easily set up phishing campaigns that precisely target your user's capabilities--you can choose to test them a bit harder or throw them a few softballs based on smart groups and the AIDA template selection feature.
There's way too many advanced goodies for me to fit in this review, but as a power user admin who focuses on security awareness training heavily, this has almost all the tools I need to make a super strong security culture.
There's way too many advanced goodies for me to fit in this review, but as a power user admin who focuses on security awareness training heavily, this has almost all the tools I need to make a super strong security culture.
What do you dislike about the product?
There's occasionally a few bugs or feature limitations that I run into mostly because I'm a power user. I also find there aren't enough short <4 min training modules focused on the content we want because training longer than 5 minutes isn't effective, yet that's the majority of the content on here.
What problems is the product solving and how is that benefiting you?
It's actually a whole stack that we use that's super beneficial. It integrates nicely with the Phish Alert Button, which is a useful tool on its own, and PhishER for our phishing remediation. On its own, KMSAT is the best in the business at making simulated phishing campaigns both easy and effective. It allows tremendous control over traditional and non-traditional training methods as well outside of that. The results are very clear: a 10x decrease in phishing failures after a few years of implementation.
Indispensable training for everyone in today's business.
What do you like best about the product?
I wouldn't call it easy to implement, there are training materials to follow up on the different items, such as ad, and O365 integration. However, I was able to get support from customer support.
I like the training modules on current security issues and phishing security test campaigns.
I like the training modules on current security issues and phishing security test campaigns.
What do you dislike about the product?
Need additional reports.
We need a periodic time to discuss the current status and use of the training platform at our company.
We need a periodic time to discuss the current status and use of the training platform at our company.
What problems is the product solving and how is that benefiting you?
Phishing awareness
Training our user communito on how to identify treat emails.
Training our user communito on how to identify treat emails.
Good but getting dated.
What do you like best about the product?
Its a helpful tool which allows for good end user training. We use it every month
What do you dislike about the product?
I feel like the structure is a bit cumbersome and getting dated.
What problems is the product solving and how is that benefiting you?
We needed a tool to conduct user awareness training
2024 KnowBe4 Review
What do you like best about the product?
The monthly testing platform is the best in my opinion!
What do you dislike about the product?
I feel that the setup could be a liitle easier.
What problems is the product solving and how is that benefiting you?
The security awareness training is key to my company. It allows me to intermittenly send out '"dummy" emails to help my employees gain the skills they need to determine what a phish and other security risks are correctly.
KnowBe4 Provides Infotainment
What do you like best about the product?
The Security Awareness Training from KnowBe4 is not dull or boring and present material in a way that users can understand. KnowBe4 even has a couple of different "series" that are really well done. "The Inside Man" is one of our staffs' favorites.
What do you dislike about the product?
Sometimes the content does not get updated quite as much as I would like to see.
What problems is the product solving and how is that benefiting you?
KnowBe4's Security Awareness Training provides our staff with micro-training and is improving their knowledge and understanding of cybersecurity and the daily risks they face.
Great working experience with both trainings and PhishER Plus
What do you like best about the product?
Having the ability to setup groups and trainings as needed has helped us a lot with our SOC 2 audits and also keeping people safe at work and home.
I highly recommend looking at branding your training and working with support to utilize everything your wanting to implement to you team as a whole.
We are using the weekly Phishing test to easily push out reminders to eveyone's gmail on what they need to be looking for.
Using PhishER Plus' integration also help create trainings from reported emails so that we can judge rather or not other folks are more suseptiable to attack rather than just thinking the one reporter's behaviour is the same through out the company.
I highly recommend looking at branding your training and working with support to utilize everything your wanting to implement to you team as a whole.
We are using the weekly Phishing test to easily push out reminders to eveyone's gmail on what they need to be looking for.
Using PhishER Plus' integration also help create trainings from reported emails so that we can judge rather or not other folks are more suseptiable to attack rather than just thinking the one reporter's behaviour is the same through out the company.
What do you dislike about the product?
I would love to see the ability to also test Spam mail vs just phishing because a lot of spam gets reported that way and I think its people playing it too safe vs actually following guidelines.
What problems is the product solving and how is that benefiting you?
We had a problem with easy passwords or reused passwords especially after the LastPass break-in.
We were able to move everyone to a different Password Platform and then also push out training on why its important to keep passwords rotated and we are also utlizing the clicker training regularly.
We were able to move everyone to a different Password Platform and then also push out training on why its important to keep passwords rotated and we are also utlizing the clicker training regularly.
Great way to train and bring awareness
What do you like best about the product?
The platform makes it so easy to train your staff almost effortlessly. It has dramatically changed the way our staff handles emails. We were at over 40% click rate on bad emails when we ran our first campaign. Now we are at 3%, which is amazing. In one year it made that big of a difference. The implementation was very easy and customer support has been great.
What do you dislike about the product?
There are no downsides to using a platform that actively engages your staff in an activity that promotes security awareness.
What problems is the product solving and how is that benefiting you?
It teaches our staff to really pay attention to emails and not freely give out information.
Excellent platform for security awareness training, growing in compliance training.
What do you like best about the product?
KnowBe4 Security awareness training is fairly easy to setup campaigns and notifications. There is a large catalog of training modules based on topics. It's easy to use for endusers and phishing training is done very well, especially the AI driven tests.
What do you dislike about the product?
If you've been using KnowBe4 for a number of years, you start to run low on training materials over time as only certain trainings are updated annually. I wish we had the ability to update/edit campaigns after launch.
What problems is the product solving and how is that benefiting you?
Our quarterly and annual security awareness training for compliance.
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