KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Proven to be a valuable tool for our company
What do you like best about the product?
We like the overall ease of use. We have a robust platform of training and testing our employees without a large expenditure of time and effort from IT. We have slowly added additional training programs and will continue to add interesting content from the large library available. And the personal account success manager has proven to be a definite plus.
What do you dislike about the product?
Not a lot of downsides. The only real negative is users when the yearly training comes around again too soon.
What problems is the product solving and how is that benefiting you?
We have been able to expose the users to threats in a safe environment that let's them learn without there being any permanent damage.
Recommendations to others considering the product:
If you want to get a Security Awareness Training and Testing Program going fairly quickly and painlessly, KnowBe4 is the tool for you. Some years ago we were challenged by our auditors to have a formalized SAT program in place and we found KnowBe4. Our auditors have actually passed along KnowBe4 info to other clients that they audit. We have found that the KnowBe4 name is gaining recognition among the auditors that we encounter year in and year out. The name alone seems to instill a level of confidence that we are taking SAT seriously and are accomplishing the goal of improving our security posture.
Great Training, Great Education, Great Tools
What do you like best about the product?
How easy the system is to use. How intuitive everything is and how helpful they are when you need help. The modules are nice and have a lot of good content. It also helps that everyone is assigned their own account manager, who, in my opinion, does an excellent job in making sure that as a client, you are taken care of.
What do you dislike about the product?
I honestly can't say anything I dislike. They are a solid company that knows their stuff and it definitely shows. Probably the hardest thing you will have a hard time with is keeping up with all the new content that they release. It is amazing that they can release as much as they do as fast as they do.
What problems is the product solving and how is that benefiting you?
We can train our employee with the most up-to-date information in security awareness and send several tests to see how they are doing. The benefits are how you don't have to worry about having out dated education and how they are always bring in new content. I would highly recommend them for someone who is wanting to keep up to date with their employee training in regards to Cyber security.
Recommendations to others considering the product:
If you want a platform that will keep tracking of training your employees, actually training employees and running tests, all in regards to Security Awareness or Cybersecurity, KnowBe4 is your company. You have a dedicated account manager if you have any questions and always checks on you to make sure you are doing good. I would highly recommend KnowBe4, without a doubt.
Great Way To Train Employees
What do you like best about the product?
It is a quick and easy way to set up training for employees and to test them after they have been trained.
What do you dislike about the product?
I haven't found any real downsides. It took a little convincing to get the company to approve the purchase.
What problems is the product solving and how is that benefiting you?
As the only IT tech in our company, I never have enough time to train people. You never know if the training is working. Using KnowBe4 to train and test employees allows us to see if training is actually taking hold.
Recommendations to others considering the product:
Get the decision making people to attend some demos. Once they see what the program can do, they will invest in it.
Great information security training tool
What do you like best about the product?
KnowBe4 is a great information security training tool, offering a large selection of relevant training courses, videos, games, posters/art work, and newsletters. The phish tool includes a bunch of useful templates, which are easy to modify, and a community that is constantly adding more. Very happy with both the product and services.
What do you dislike about the product?
The tools - training, phishing, vishing, USB, and interfaces - are easy to use, and I haven't found any major issues with them. My only suggestions is 1.) offer videos in different formats (.avi, .mov, .mp4 & etc. - as not all customers with have the codecs needed to run the current versions) and 2.) add instructions for adding your own images to phishing campaign emails.
What problems is the product solving and how is that benefiting you?
We have just run our baseline phishing campaign, which was easy to setup and execute. We automated fails to be moved to another user group that is then assigned training. The reporting lets us see the real-time status of the phishing campaign as well as the training progress for those who fail.
Recommendations to others considering the product:
Great product and services. Highly recommend trying KnowBe4 during your vendor selection due diligence process, compare features/price against others, and you may decide it is a good fit for your organization.
Outstanding testing and training solution with great support
What do you like best about the product?
KnowBe4 has a wide range of training material in many different formats. While we originally got it for cybersecurity and Phishing recognition training, we've also used it in other areas such as HR training in Sexual Harassment and FERPA compliance. It's an easy-to-use interface that is also very flexible. Customer support is top-notch.
What do you dislike about the product?
The only down-side I've come across is not being able to build a multi-part training series with one setup. A new setup is required for each installment.
What problems is the product solving and how is that benefiting you?
We are working to increase awareness in cybersecurity, and general knowledge of computer safety. We have seen a significant drop in bad computing practices such as following click-bait and physical device security.
Credit Union Depends on KnowBe4
What do you like best about the product?
Comprehensive nature of the solution content and ability to test.
What do you dislike about the product?
No consistent testing within the training modules themselves.
What problems is the product solving and how is that benefiting you?
Security awareness is dramatically enhanced.
KnowBe4 Highly Recommended
What do you like best about the product?
KnowBe4 has provided the best security training modules, ease of testing end users, and compiled data reports that help you understand where the weaknesses are in the company. This company has been a blessing to myself and the balance of the I.T. team.
What do you dislike about the product?
There is nothing to dislike. KnowBe4 has everything you need to deploy a successful I.T. security testing portal to check to see if employees are practicing their training.
What problems is the product solving and how is that benefiting you?
I have all the users in the company thinking before they click...IF they click. We have a rule of thumb: if you didn't expect it...then don't open it. KnowBe4 phishing campaigns have made my life so much easier.
Recommendations to others considering the product:
Ease of use....you're missing out if you don't incorporate KnowBe4 into your I.T. Security
KnowBe4 makes it easy to audit your organization
What do you like best about the product?
KnowBe4 gives me a central hub to view my organization's security posture
What do you dislike about the product?
It can be somewhat daunting (the first time) to set up a custom template for certificates of completion - but it's well worth doing. Employees have satisfaction of completing the training, and having their name on a certificate as proof of their time spent.
What problems is the product solving and how is that benefiting you?
Even though the tech-savvy staff are mostly aware of the tech scams that are out there, the KnowBe4 training revealed several new attack vectors that helped raise awareness. In addition, having the ability to launch Vishing (voice-based phishing) attacks helped cement that the attacks aren't just email based. The comprehensive training module catalog allowed me to select training that was appropriate for the level of employees at various departments.
Exceptional product with exceptional service
What do you like best about the product?
KnowBe4's security awareness training platform has provided an incredible boost for our organization. The depth and variety of topics far surpasses our previous supplier and I love that they are always working to improve and update the materials. Their customer service is always available to assist with any issues or questions.
What do you dislike about the product?
We have been using KnowBe4 for about a year and I honestly am struggling to come up with a dislike. The product has been as promised!
What problems is the product solving and how is that benefiting you?
We use KnowBe4 for our new hire and annual security awareness training. We especially love the ease of designing and launching campaigns. The whole system is very intuitive.
Recommendations to others considering the product:
Wholeheartedly recommend giving the platform a deep look. The variety of topics and materials is hard to beat especially in combination with the price.
Great Customer Service
What do you like best about the product?
Knowbe4 was always quick to respond to any questions or concerns that i had. Also the content of the training is relevant.
What do you dislike about the product?
Sometime the platform has technical issues but always sorted soon.
What problems is the product solving and how is that benefiting you?
Educating end users about potential dangers online and how to be vigilant is the foremost benefit. Users are more aware now on when to NOT click on a link.
Recommendations to others considering the product:
Great training content and easy to work with the company.
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