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KnowBe4 Security Awareness Training and more
What do you like best about the product?
KnowBe4 has in depth training that is presented at the user level. Setting up the users for training is simple as is scheduling them for any of the multitude of training course that they offer. In addition, using their Phishing test platform we were able to set a baseline for our users so that we can view the impact the training has on their awareness.
What do you dislike about the product?
No downsides so far. Still rolling it out to all users but have not run into any problems.
What problems is the product solving and how is that benefiting you?
Using their phishing test platform, we are able to establish a baseline of our users awareness and then view the impact the training has on their awareness.
Excellent security training resource
What do you like best about the product?
The ability to automatically add new users at my business to the training courses and track their progress is very useful. The phish-testing is also a must-have to identify where training has not taken and users need additional assistance. The system is easy to use and quick to get up and running. The support provided is brilliant and they clearly go out their way to provide the best service they can.
What do you dislike about the product?
Some of the videos have slightly cheesy acting but this usually adds a bit of levity which for some can be an otherwise boring training session. That said, the videos are usually very engaging and to the point although very slightly repetitive but of course repetition does help reinforce points so not entirely a bad thing.
What problems is the product solving and how is that benefiting you?
I was able to train whole company in both email security and GDPR awareness very quickly and effortlessly. I can keep track of users who are phish-prone and automatically sign them up to remedial courses. The support is excellent and new training courses and updates are added all the time to keep content fresh and up to date. There various lengths of video so you can cassign shorter, summarised videos for those who have less time or just need remedial training.
Recommendations to others considering the product:
If you need to provide security training for non-technical staff, this is an excellent choice and well worth considering. It provides training in other areas to such as GDPR and this alone made the upgrade to platinum level very simple decision .
The testing and training for our business has been extremely helpful
What do you like best about the product?
Front end training, followed by randomized, custom Phishing test emails, sent over a few days or weeks, to all employees. Those that click through get added to a clickers group, requiring additional testing. It gives us the tools necessary to train our staff, test our staff, and follow up with those still needing work.
What do you dislike about the product?
Two problems... When we open the ports for the phishing emails to get through, we get extra traffic hitting our firewall - so we only open to spec during the test and then shut it down again. Second, we have been having a problem with a great program of theirs called SecondChance, which verifies with a user who clicks a link in the email (including the ACTUAL link presented clearly) - some machines still cannot run due to MS Office installation configuration issues. They are working on it.
What problems is the product solving and how is that benefiting you?
New York has training and testing requirements for all financial and insurance businesses. KnowBe4 meets our requirements - but better than meeting requirements, I think it has made a real impact on our employees actions - both at work and at home.
Recommendations to others considering the product:
I don't have much info on the competition, but this product s offers innovative products, good support and service, and exceptional training sessions.
Helping to keep our data and assets safe, KnowBe4 can't be beat!
What do you like best about the product?
The variety of training and other ways they offer to help measure our user's ability to be aware of threats. And the PhishER functionality makes it super easy for our users to report suspicious emails.
What do you dislike about the product?
We like what KnowBe4 brings to the table and have no complaints.
What problems is the product solving and how is that benefiting you?
Their Simulated Phishing functionality has brought down our user Phish-prone percentage considerably.
Effectiveness far outweighs cost
What do you like best about the product?
Great videos on a variety of topics to satisfy our internal training requirements. Their phishing product works great. Entire system is very user friendly. Support is top notch. I am on an IT email group of over 150 IT professionals.
What do you dislike about the product?
There are no shortfalls identified at this time.
What problems is the product solving and how is that benefiting you?
Ongoing quarterly online employee training.
Each employee phished monthly.
Customer awareness
Each employee phished monthly.
Customer awareness
Recommendations to others considering the product:
Make the move! You won't be sorry.
KnowBe4 Review
What do you like best about the product?
The account portal is easy to navigate, the campaigns are easy to set up and monitor, and the number of training opportunities. I love how I can automate the entire testing and training process.
What do you dislike about the product?
Some of the training videos come across as "profiling" the bad guys as foreigners. Although this may statistically be the case, better care should be taken when portraying them in the videos.
What problems is the product solving and how is that benefiting you?
Awareness of e-mail scams that may result in the launch of ransomware. We had a ransomware attack in 2017 and recovered relatively quickly. KnowBe4 was a reactive result of that. Users are much more sensitive to any e-mail communication that appears out of the ordinary.
KnowBe4 - Excellent Security Awareness Program
What do you like best about the product?
How easy it was to get all setup and the sales people and technical support team. Everyone we had to deal with/talk to was amazing.
What do you dislike about the product?
Nothing that I can think of so far, we are still in the implementation phase, but from what I can see so far, there is a reason that KnowBe4 is highly rated in the industry.
What problems is the product solving and how is that benefiting you?
Making our employees better aware of Phishing scams, etc. and how to detect those scams in their emails. The benefits from this program are that our employees are way more apt to second guess suspect emails and think before they click rather than just clicking and not realizing what they are doing.
A trusted partner in security training, compliance, and tooling
What do you like best about the product?
Super easy to use product that makes my team's busy lives easy when it comes to compliance testing on security, HIPAA, development OWASP Top 10, and GDPR. They even have a wizard to get you up and running in minutes! They even provide cool tools like AV tester so you don't have to get your own viruses to test your AV tool, a password guesser for commonly used simple passwords on your network, and probably more I don't know about. They also have text templates for emails to remind people of today's latest threats and keep us updated weekly on new ones. Just grab and tweak and send to my users.
What do you dislike about the product?
Ability to easily view all the custom content without assigning it to a group.
What problems is the product solving and how is that benefiting you?
Compliance and educating our users on security, HIPAA, development OWASP Top 10, and GDPR. Our last process was manual and not very auditable. With KnowBe4, I have full confidence in auditability of our education and we can do phishing tests and automatic adding of users that failed into more security training!
Recommendations to others considering the product:
Tons of video content, frequent updates of warnings to look out for, create emails to keep you as admin up-to-date on security trends from CEO, easy compliance, automatic re-enrollment with those that failed phishing probes, and great people to work with!
KnowBe4 is positively changing our employees risk level!
What do you like best about the product?
KnowBe4's tool is one of the first solutions that I can directly show the results of changing behavior of our employees. If companies buy into the logic and the programs from the testing to the education using the KnowBe4 solution you just have to sit back and let the solution work for you. From a vendor perspective they do everything they should be doing as a vendor to earn and keep my business.
What do you dislike about the product?
At this point I have not seen any thing negative with this solution.
What problems is the product solving and how is that benefiting you?
Ongoing employee training on information security topics, also the testing of employees to detect when they are being targeted for phishing and other threats. We have seen a reduction in the threat that social engineering has on any company, double digit percentage decrease in the risk.
Powerful and cost effective tool for fighting phishing
What do you like best about the product?
Good quality content, cost effective, well designed UI.
What do you dislike about the product?
Nothing much that I can think of. We have been using for a couple of months, and I have no complaints.
What problems is the product solving and how is that benefiting you?
The threat of phishing attacks. I believe our people now have a greater awareness of what to look for.
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