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The product is Very Good, but the Support is Awesome!
What do you like best about the product?
The support given to us to setup our Phishing Campaign and follow-up training
What do you dislike about the product?
I am unable to come up with anything I dislike about KnowBe4.
What problems is the product solving and how is that benefiting you?
Getting our users trained on how to be informed, more aware, and more responsible users
Feature-rich Anti-Phishing Platform
What do you like best about the product?
KnowBe4's dashboard and campaign features are exactly what I want in a product like this. There are a TON of training videos and phishing templates available. Things are highly customizable. It's simple to administer. Creating recurring, randomized phishing campaigns is easy, and the data to show how employees have performed is easy to digest. It feels like we took a major step forward in our user-security just by implementing the product.
What do you dislike about the product?
There's not a lot to dislike. The training modules are in some ways one-size-fits-all, so more tech-savvy users may feel a bit put-upon having to run through a lengthy training that isn't really allowing them to flex their cyber-muscles. However, compliance is rarely a party, so I don't consider this a major issue.
What problems is the product solving and how is that benefiting you?
End-user security is important for our organization. Having a light-weight, low-impact system was critical for this, as we don't have many resources to dedicate to security management. I now feel confident that we can keep track of both the trained status of our users AND better identify high-risk individuals for greater scrutiny.
Excellent all inclusive product
What do you like best about the product?
Easy to get started with the Automated Security Awareness Program (ASAP) as well as a dedicated success manager and a responsive support team. Great dashboard and metrics to present data collected from campaigns.
What do you dislike about the product?
No downsides, product has great versatility and is able to provide everything from start to finish including a lot of categories to choose from for phishing campaigns and training.
What problems is the product solving and how is that benefiting you?
Encouraging users to practice safe habits. Think before you click mentality as well as double checking with IT staff if uncertain.
Building Human Firewall
What do you like best about the product?
The training content is on point and ranges from beginner to more advanced levels.
What do you dislike about the product?
Not being able to edit training campaigns to add content.
What problems is the product solving and how is that benefiting you?
Education and awareness to our employees. We have been conducting internal training for a few years. Adding KnowBe4 to our arsenal gives us more training content and adds reinforcement of the concepts that we have been trying to teach. Also, the ability to conduct phishing tests more often is beneficial.
Fantastic training for our employees.
What do you like best about the product?
the variation of training modules and the ability to automate the phishing and training campaigns.
What do you dislike about the product?
sometimes the length is too long for our linemen. I may have to break them out into a separate group.
What problems is the product solving and how is that benefiting you?
virus and malware infections. third party explanation of why security is important and not having easy-to-guess passwords.
Recommendations to others considering the product:
This is a very inexpensive option for cooperatives like ours that are electric utilities and have real cyber security guidelines we have to conform to.
Activate and go
What do you like best about the product?
We set it up and just let it do its job. All of our employees get a couple phishing emails a month, trying to trick them. As planned we are continually getting better at identifying the culprits. I also like the weekly Scam of the Week emails that highlight the latest scams. These are beneficial for not only work but also home use. I often find myself forwarding these home so my wife can see them.
What do you dislike about the product?
Seems like if you look hard enough at the link (when you hover over it with the mouse pointer) you can find "kb4" somewhere in the displayed text, a sure giveaway.
What problems is the product solving and how is that benefiting you?
We are training our employees to recognize phishing emails thus preventing malware, ransomware, and whatnot. Also we are becoming knowledgeable about the latest scams.
Recommendations to others considering the product:
Great training for employees. Also demonstrates to HHS that you are complying with the HIPAA Security Rule by providing periodic refresher training. I also keep all of my weekly Scam of the Week emails for the same purpose.
Beyond expectations, the Security and training beyond comprehension.
What do you like best about the product?
Starting from the sales staff, to the support staff the entire process was as easy as turning on the radio. The entire program is built for ease of use and functionality so I can get the valuable training to the users without having to spend hours with setup and configuration.
What do you dislike about the product?
Finding dislikes with this product is hard, but there are some minor opinions that would enhance the experience from my standpoint, being able to further customize phishing tests as well as more vishing options would be useful, as well as individual phishing tests and training versus group only. I don't see these points as dislikes but more as minor recommendations.
What problems is the product solving and how is that benefiting you?
As an industry that is targeted by many malicious entities, we can use KnowBe4 to fill a training and knowledge gap in our company, that will allow us to remain safe and secure. The benefits outweigh the cost 10 fold as we reduce the loss by human error and from outside influence.
Recommendations to others considering the product:
If you have any questions or are concerned if this product is right for your company then ask your sales rep for a Proof of Concept Baseline Phishing test, the numbers will speak for themselves. Look at the training, takes a course for yourselves, always out weight the benefits.
And please do not wait until something like a CEO scam happens to you and you lose thousands or hundreds of thousands to take measures to prevents it. You don't prevent the flu by getting a flu shot after you have the flu, its just common sense.
And please do not wait until something like a CEO scam happens to you and you lose thousands or hundreds of thousands to take measures to prevents it. You don't prevent the flu by getting a flu shot after you have the flu, its just common sense.
KnowBe4 is on the job
What do you like best about the product?
The authenticity and variety of the phishing emails that is available plus the flexibility to modify pretty much any aspect of the implementation is a giant plus. Also, the automation of the program and the service/support we receive has been awesome.
What do you dislike about the product?
At this point of our implementation I like everything about the program. The only dislike I have had is the fact the IT Department becomes the bad guy for trying to trick the users and making them complete training. Now we have customized everything to correspond to the HR Department and now the problem is solved, no more bad guy.
What problems is the product solving and how is that benefiting you?
The likelihood of our network being compromised by the scumbags has been significantly reduced. Our users are much more aware of the threat social engineering poses and new employees become aware very quickly how serious we are about computer and user vulnerabilities.
Recommendations to others considering the product:
Buy in from the stakeholders is key and then make sure you communicate results.
KnowBe4 is essential security training and testing
What do you like best about the product?
The ability to test your user base and see where your vulnerabilities are coupled with training for remediation
What do you dislike about the product?
I cannot think of anything about KnowBe4 that I dislike.
What problems is the product solving and how is that benefiting you?
Increased security awareness among the user base of the companies I have implemented this on behalf of. It is essential to train your user base to spot and avoid Phishing attempts. There is no more pertinent security measure you can take.
Recommendations to others considering the product:
Do it! I recommend KnowBe4 to all my colleagues.
PFA loves KnowBe4
What do you like best about the product?
The easy to use web interface and reporting tools.
What do you dislike about the product?
There is nothing to dislike about the KnowBe4 product line.
What problems is the product solving and how is that benefiting you?
Helping stop our computers from becoming infected by malware is the biggest benefit.
Recommendations to others considering the product:
Try it!
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