KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Fantastic product/program and team
What do you like best about the product?
This product and training program is already having a significant impact at my organization. The KnowBe4 team is really dedicated to your success.
What do you dislike about the product?
A little clunky to setup/start but once you understand everything is starts to make sense.
What problems is the product solving and how is that benefiting you?
We are identifying the staff members that pose the most risk to our organization and correcting their behaviors while better preparing the rest of the organization
Recommendations to others considering the product:
I don't think you can go wrong with the product.
An Essential Training To Protect Your Assets and People
What do you like best about the product?
We greatly appreciate the ability to send simulated phishing emails to our employees to try to catch them off-guard and use those instances as training opportunities. The platform is easy to navigate and use, and there are plenty of community-provided email templates you can use to simulate messages appearing to originate from big names - Apple, Microsoft, Chase, etc.
The ability to track who has viewed a message versus actually clicked on a link, to even tracking to see if personal information was entered on the false website has been instrumental in helping us tweak our training to focus on areas needed for improvement.
The ability to track who has viewed a message versus actually clicked on a link, to even tracking to see if personal information was entered on the false website has been instrumental in helping us tweak our training to focus on areas needed for improvement.
What do you dislike about the product?
It's a struggle to find items to dislike about the platform. One improvement I would like to see is a better streamlined wizard-driven process of creating a campaign batch of emails to send to users, along with hints and tips on how best to craft phishing emails to users. Also would like to see better ways to have an 'endless' campaign to run that sends random popular phishing emails to users.
What problems is the product solving and how is that benefiting you?
KnowBe4 has been an easy but powerful tool in helping to engrain into our employees the need to be vigilant in thinking before you click. The biggest sale for us was the ability to send out simulated phishing emails. We can send from ready-made templates and even have the ability to create our own that fit our business culture. These emails not only give us feedback on where further training is required; it keeps our users on their toes about every email that comes to them and to question everything. This training has resulted in users notifying us first of questionable material versus having to cleanup malicious software.
Recommendations to others considering the product:
Make sure you work with the KnowBe4 team to help onboard and set up your campaigns - the process of working with a person live dramatically improved the experience starting with KnowBe4 and ensured we understood the platform entirely.
User friendly security training solution
What do you like best about the product?
KnowBe4 makes delivering security training to our employees easy and effective. The workflow for admins is easy and makes onboarding new hires quick and reliable.
What do you dislike about the product?
Additional support for adding a company's custom training content would be useful.
What problems is the product solving and how is that benefiting you?
Primarily HIPAA compliance and generally managing risk and educating our employees on security best practices.
Easy to use and great for reporting and training! Fresh new content year round.
What do you like best about the product?
I love the visibility of the training and reporting of campaigns and users.
What do you dislike about the product?
I wish the all the new campaigns and training were available instead of plan levels.
What problems is the product solving and how is that benefiting you?
We are now able to raise awareness of our staff about phishing attempts and track and coach their progress in staying attentive and meet our examiners questions about training of staff for cyber security.
Recommendations to others considering the product:
If you need to train and test your staff, its the easiest and most visual reporting software I have seen to date.
A Great Learning Tool...wish we had know before we got caught! ;)
What do you like best about the product?
A very simple learning tool. Our company got caught in a very minor malware trap, but it was enough to show us that we were not doing enough to keep our employees trained on current dangers.
What do you dislike about the product?
Truly, we have not found any yet. The initial training was very informative and the continued testing is keeping us alert.
What problems is the product solving and how is that benefiting you?
Again, simply knowing that this product keeps our employees alert and on their toes to potential threats to our company is worth it...another insurance policy so we can sleep easier at night.
Recommendations to others considering the product:
Give it a try. We found it very easy to implement and it has provided a wealth of education to our users.
KnowBe4 more effective than any other security service we have! Security Culture is key!
What do you like best about the product?
KnowBe4 range of features has been a great addition to our security portfolio and risk management. The platform has made it easy for us to administer and automate the education and security awareness process and we have received several accolades as a result.
The support and sales team have also been fantastic!
The support and sales team have also been fantastic!
What do you dislike about the product?
Not so much as dislike but I do see a lot of opportunities for AI and more automation. No specific tool is perfect but this one is by far the best fit.
What problems is the product solving and how is that benefiting you?
Risk Management, Security Awareness, Education and Security as a whole.
Recommendations to others considering the product:
Be open and candid with the KnowBe4 team. They are there to help and tailor the solution to fit your requirements, in particular, if you are on a pinch trying to satisfy a security requirement. They are a great source and assistance with every aspect of security.
Excellent product and services
What do you like best about the product?
Cyber security training videos
Phishing tests
Creates internal/operational efficiencies
Improves compliance
Phishing tests
Creates internal/operational efficiencies
Improves compliance
What do you dislike about the product?
There is not anything we dislike at the moment.
What problems is the product solving and how is that benefiting you?
Improve user awareness to Cyber security threats
Improve detection of phishing e-mails
Improve detection of phishing e-mails
An importamt component of our security puzzle
What do you like best about the product?
The ability to quickly test our user's abilities to recognize phishing attacks through targeted emails is the key component of the toolset. It has been outstanding in recognizing and avoiding some spear-phishing attacks that make it through our email security system.
What do you dislike about the product?
I wish there was better mobile support for managing and monitoring campaigns.
What problems is the product solving and how is that benefiting you?
We do all of our annual security training through KnowBe4 (we assign each user the annual Kevin Mitnick training) and assign it to new users, It has lowered our threat exposure to targeted mail campaigns significantly.
Love the service
What do you like best about the product?
Easy of use. The service is well layed out and easy to navigate.
What do you dislike about the product?
Need more "professional" (less comedic) training videos
What problems is the product solving and how is that benefiting you?
Keeping users from clicking on things they should not.
Recommendations to others considering the product:
Use it! Its worth every penny and cheaper than getting phished!
Great tool for cybersecurity training
What do you like best about the product?
Employees have learned a lot of different ways to be cautious of phishing attempts through test email phishing campaigns. They have also learned many different variations of cyber security attacks by watching the informative training videos. Our assigned rep made initial campaign setup very easy and painless, and offered sample plans and suggestions to follow depending on how often we want to test our employees.
What do you dislike about the product?
Not having more interactive tools at the gold price level
What problems is the product solving and how is that benefiting you?
Less people are clicking on possible harmful links and they question everything!
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