KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Security Awareness Training Built Your Way
What do you like best about the product?
I love that I can cater my security awareness to my users. I can use the material provided to create a comprehensive training program that fits our needs better than any 3rd party person or firm could do. I've grown our training program into a competitive game. I've broken all of my users up into 3 different groups and every month I send out standings of the groups based on their risk score. This isn't something built into KB4, but it's something that KB4 allowed me to do. Thats the best part about KB4, I'm not constrained into a small box, I can grow and change the program as my user's needs change and grow too.
What do you dislike about the product?
Sometimes the training material is out of date and doesn't provide the most current training that my users need. The phishing templates are also sometimes very obvious and I find it difficult to get an accurate read on my users.
What problems is the product solving and how is that benefiting you?
Creating a informed and educated staff that is able to protect themselves against basic internet threats. Empowered staff that loves the challenge of being tested and learning something new.
Recommendations to others considering the product:
Easy to set up and grow along the way. Doesn't need to be a robust training program to start. Once you get your feet wet you can expand your training and phishing to really take advantage of the upper level features. KB4 does a great job of growing with you!
WOW, I can not believe the stuff my users are clicking on.
What do you like best about the product?
I know users are the Achilles heal in IT Security, I just wasn't prepared for the amount of failure I found. This tool showed me what I was missing.
What do you dislike about the product?
I have yet to find anything I dislike about this KnowBe4 product. It does everything it suppose to and more.
What problems is the product solving and how is that benefiting you?
1st test = 26% failure. After some training with KnowBe4, subsequent failures are down to less than 6%. The ability to set an automated monthly random test is awesome! Especially since you can set it to auto enroll users that fail into more training.
Recommendations to others considering the product:
You will be dumbfounded once you find out the stuff your users fall for and click on. Users and their emails are your weakest link in IT security, this tool will show you who the problem users are and help you train them to stop making mistakes. The support staff at KnowBe4 is AWESOME, they will walk you through everything step by step and help you setup automated testing and training. All you have to do is sit back and look at reports and make determinations on problem users with warnings or reprimands for repeated failures.
Excellent Service
What do you like best about the product?
The service is excellent but they also have very competent proactive support agents that are very helpful in setting up the service. They almost hand hold you during the setup process and they also do followup to make sure you are getting the best the service has to offer.
They have a reporting plugin for Outlook that provides Admins insight on the level of phishing emails coming into the organization and if users are identifying them properly.
They have a reporting plugin for Outlook that provides Admins insight on the level of phishing emails coming into the organization and if users are identifying them properly.
What do you dislike about the product?
It's difficult for us to implement training modules.
not much Canadian template content compared to US but there is enough that it helps.
not much Canadian template content compared to US but there is enough that it helps.
What problems is the product solving and how is that benefiting you?
Educating our staff on new emerging email threats has been key in helping keep our systems secure. knowledge is power and this is a service that all companies should adopt.
It just works!
What do you like best about the product?
Creating campaigns to test user awareness works great and is a great compliment after KnowBe4's video training. Having the ability to automatically have users be added to their respectful groups when creating new users helps with reducing the amount of micro managing required. Scam of the week newsletters are great reminders to forward along to other end users and to keep track of the newest trends in between awareness training and training campaigns.
What do you dislike about the product?
Creating email templates to forward to end users sometimes do show up differently on mobile devices than they do in email clients such as Outlook. A mobile only template option would be a nice to have.
What problems is the product solving and how is that benefiting you?
KnowBe4 solves the problem of myself needing to train end users on security awareness because of their great video training. It also helps keep track of "repeat clickers" to understand who needs further training.
Recommendations to others considering the product:
Consider the time it takes to train end users through Power Point slides and the ability to track down end users and who showed up to the large learn sessions, and you'll quickly realize how much easier it is to rely on the tool for all your training needs. Automatically sending traning to new users who join the company helps reduce the micro managing required of training initiatives. Creating new template emails is a breeze, and community shared templates helps give you ideas of what new trends to use for internal campaigns.
Cornerstone of a corporate awareness and security procedure
What do you like best about the product?
The ease of use in getting a baseline security training program in place is exceptional. This can then be incrementally improved and customized based on requirements. It's all easily managed at a management level without a large time requirement.
What do you dislike about the product?
The phishing testing component does throw false positives fairly regularly; I'm often getting reports from users saying they didn't click on anything but still registered as failed. It's a small price to pay, but still can be a nuisance.
What problems is the product solving and how is that benefiting you?
Increasing security knowledge and awareness across the team. As a fintech company, we needed to ensure that our staff had a stronger security baseline, especially around email (phishing). This has the added benefit of being an easy solution to requirements for compliance.
Recommendations to others considering the product:
The online tutorials and training are very solid, take the time to go through their training and understand the basics, it makes everything else very simple.
Good training and practice for our employees
What do you like best about the product?
The regular phishing tests have really helped our employees get better at spotting suspicious emails. I also like the fact that if an employee fails a test, I can automatically setup training for that employee to review so they understand the importance of not being click happy. There are also a number of training videos that are short and to the point for employees.
What do you dislike about the product?
It does take time to come up with more realistic tests for our company. I have run several personalized tests against our company and they have been very enlightening but it takes time to come up with something that is good when this is only a small part of my job.
What problems is the product solving and how is that benefiting you?
We had significant issues with employees opening emails that they shouldn't. Since we have been using this product, the security issues have significantly decreased.
Recommendations to others considering the product:
You should take the time to set this up right to start with. You should start by working with management on what this can and cannot do. Work with them to setup appropriate training for new employees as well as existing employees and employees that open, click or otherwise interact with fake emails. Then run some baseline phishing tests against your organization. Then implement the training and run more tests. Keep running tests on a regular basis. Periodically come up with some custom ones to your organization.
KnowBe4 the best cybersecurity training platform
What do you like best about the product?
It was pretty easy to configure my first training. My representative was knowledgeable enough to walk me through the platform. ADSync helps to sync users with my AD environment.You can start with simple module and go to more advance one. You can use posters, games, newsletters,etc
What do you dislike about the product?
It take me bit of the time to configure phish alert button for GSuite. I need to involve Google support to troubleshoot the issue and finally I was able to put it to work.
What problems is the product solving and how is that benefiting you?
My users become more knowledgeable about all type of phishing, spear-phishing, spoofing e-mail that company receive on daily basis. The know thinking before clicking on suspicious links.
Recommendations to others considering the product:
Easy to implement and more than 900 different training video modules on huge variety of different topics.
I was able to find even nodules that are non related to cyber security
I was able to find even nodules that are non related to cyber security
If you're not using KnowBe4 now, Just Do It!
What do you like best about the product?
I have been amazed at the depth of training information available from KnowBe4.
The variety of ways to test your employees is also amazing. They have some awesome templates that are very customizable to use for phish testing your employees to make it as tempting as possible.
Automatic remedial training for employees who fall for a phishing test simplifies administration greatly and we can see the progress (good or bad) our employees are making.
The variety of ways to test your employees is also amazing. They have some awesome templates that are very customizable to use for phish testing your employees to make it as tempting as possible.
Automatic remedial training for employees who fall for a phishing test simplifies administration greatly and we can see the progress (good or bad) our employees are making.
What do you dislike about the product?
The biggest quirk I've found is when an employee completes training, the dashboard doesn't always reflect that the employee has finished. I think this is happening because the employee is simply closing out the training when they finish (or think they've finished) and don't exit gracefully at the end.
What problems is the product solving and how is that benefiting you?
Our baseline phishing test reveals a very disappointing 60+ % failure. After the initial round of training, subsequent phishing tests have dropped that down to below 5%.
Time will tell as we continue to test our employees with a wide variety of phishing styles whether they maintain that level. Automatic release of monthly update training (along with weekly email tips) will hopefully keep it in their minds.
Time will tell as we continue to test our employees with a wide variety of phishing styles whether they maintain that level. Automatic release of monthly update training (along with weekly email tips) will hopefully keep it in their minds.
Recommendations to others considering the product:
The results are better than I expected. Even the demos don't give you a full grasp of the level of tools they provide. Worth every penny.
Very Helpful
What do you like best about the product?
We started working with KnowBe4 while we were in the middle of a breach. We were able to easily get a training campaign up and running.
What do you dislike about the product?
End users expect a simpler process to get into training. KnowBe4 requires them to set up an account. We're going to use a good deal of KnowBe4 training, so I think as training continues people are going to find it easier.
What problems is the product solving and how is that benefiting you?
We are currently in the middle of our first round of training. I've had a surprising number of people give me positive input on the training. I'm looking forward to sending trial phishing emails out.
Great vendor!
What do you like best about the product?
Awesome content that is updated regularly. Ability to set a training program in place and it runs on its own with minimal intervention. Support is top notch as well.
What do you dislike about the product?
Lots of material - sometimes overwhelming. Great problem to have!
What problems is the product solving and how is that benefiting you?
Training and phishing testing on a regular basis with accurate reporting. Timely training that we can tie to results and performance.
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