KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Great way to increase security awareness!
What do you like best about the product?
Since we've started using KnowBe4 I've had more users contact me about suspicious emails. It has really raised our awareness.
What do you dislike about the product?
I really can't identify anything I would determine to be negative about the product.
What problems is the product solving and how is that benefiting you?
We have some users who are "too busy" to do the training so the problem actually exists in our environment. As stated before, we have increased our users awareness about security risks and how prevalent they are.
KnowBe4 is worth every penny and exceeds expectations
What do you like best about the product?
Easy to use, great content. Tons of tools, and adds a lot to our business value.
What do you dislike about the product?
I haven't found anything that I dislinke.
What problems is the product solving and how is that benefiting you?
Employee training, compliance regulations, audit, enhanced security posture
Recommendations to others considering the product:
Buy it. You won't regret it.
Easy to get setup and great support
What do you like best about the product?
The platform is a breeze to use. The training is up to date. The tool makes compliance tracking easy. The support from the company is fantastic. They had effective follow up calls to help us get started and track out progress in implementation. The follow ups were helpful and not annoying.
Many of the trainings are also in other languages, which we could use for our non-English speakers. This meant that we could use a single platform, worldwide.
Many of the trainings are also in other languages, which we could use for our non-English speakers. This meant that we could use a single platform, worldwide.
What do you dislike about the product?
There is inconsistency in the format and style of videos, and some trainings seem stale.
What problems is the product solving and how is that benefiting you?
Company-wide training and compliance. We have seen people discuss more openly potential phishing attempts, and have a better awareness of security.
Recommendations to others considering the product:
Seek help from there support staff to accelerate your implementation.
Great security awareness company
What do you like best about the product?
Easy to use, intuitive. Easy to manage. New material constantly.
What do you dislike about the product?
I haven't had any problems with KnowBe4 yet.
What problems is the product solving and how is that benefiting you?
We are much safer thanks to the Phish Alert Button.
Why doesn't every company use this?
What do you like best about the product?
The training provided by KnowBe4 keeps our employees on their toes, always vigilant to avoid making our company the successful target of a social engineering or business e-mail compromise breach. They're also more careful about physical security of the office to ensure that customer's data isn't at risk in the real world too.
What do you dislike about the product?
The set up of training is overwhelming, because they have so many choices. However, their account reps are great at walking you through the process, and being available to answer any questions you have at any time of day.
What problems is the product solving and how is that benefiting you?
We've solved the problem of being compliant with one of ALTA's Seven Pillars of best business practices. We've avoided numerous spear phishing attempts just because our employees are trained in what to look for monthly, using KnowBe4's video training sessions.
Recommendations to others considering the product:
Anyone with employees with access to mission-critical information and systems can't afford to not use a system like this to train their employees to avoid malware, cyber breaches, and ransomware. The most vulnerable security hole in any organization's tech systems isn't in the hardware or software. It's in the users. All the hardware and software security in the world doesn't mean a thing when an employee clicks a spear phishing link in an e-mail or text message. So you have to train them how to spot potential problems and avoid clicking them in the first place. Every governmental agency, hospital, financial services business, and other business should require their employees to use KnowBe4's training.
Affordable, comprehensive solution
What do you like best about the product?
Complete product. Flexible options with the phishing campaigns. Extensive training library. Support is fantastic to work with.
What do you dislike about the product?
It does require a decent amount of dedicated administration to setup, configure and manage to get the most value.
What problems is the product solving and how is that benefiting you?
Our end users are far more aware and conscious of phishing emails and other potentially malicious activity.
Recommendations to others considering the product:
Excellent solution for any size organization.
Knowbe4 helps users be safe
What do you like best about the product?
Users are always aware that if they click a link the management will learn of it. They are more cautious.
What do you dislike about the product?
The system does exactly what it says I have no complaints.
What problems is the product solving and how is that benefiting you?
Reduction in malware from user error.
Long-term KnowBe4 Customer
What do you like best about the product?
Their phishing test setup is by far the best we have seen. We test our employees monthly and there is a tremendous amount of templates available and the templates are updated regularly. I feel the phishing campaigns are critical to our security. Our employees have become so much more diligent in reviewing their emails before acting upon an email.
What do you dislike about the product?
When working with support, the automated support emails are not helpful.
What problems is the product solving and how is that benefiting you?
We use KnowBe4 for our Security Awareness Training, to report suspicious emails and to send phishing campaigns.
Recommendations to others considering the product:
In our opinion, KnowBe4 is by far the best Security Awareness product available.
Best program at an affordable price
What do you like best about the product?
Training is contemporary and well received by employees; phishing emails are easy to put together; support is great; pricing is perfect for a small organization.
What do you dislike about the product?
Sometimes the simple things to do on the back end aren't very clear.Example: I want to add a new user. I search and search and then realize its under "import" users.
What problems is the product solving and how is that benefiting you?
Meeting regulatory requirements. Providing good training. Making sure (through phishing emails) the training works and our employees are on top of things. I save a lot of time--I don't have to create training programs and do them myself.
Excellent Content/Training Material
What do you like best about the product?
The training material is fantastic. So many corporate training programs just cover enough material to protect the company legally. KnowBe4 focuses on training individuals to protect themselves, and the company they work, for by giving many (many!) real world examples to help understand the how, what, where, and why of security. Training material, itself, is pointless unless it sinks in. The structure and variety of training material offered does just that, it sinks in and stays with you. Another feature, that is extremely helpful, is the ability to set up recurring phishing tests.
What do you dislike about the product?
The administrative interface isn't the most intuitive. Everything you need to do is there, sometimes it just takes a little trial/error to figure it out. This is a very minor inconvenience for the vast quantity of training/testing material and approaches you receive.
What problems is the product solving and how is that benefiting you?
My users, at least those that have been around a few months, can easily identify phishing and security threat related emails, almost immediately. We have dropped from 17% click prone to <1% in less than a year. My users also understand building security better, which is important in this unstable society we live in.
Recommendations to others considering the product:
Training and testing material is worthless if the content is not easy to understand and remember. KnowBe4 goes out of their way to make all of their content extremely easy to understand and the material is quite in-depth and extensive.
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