KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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An excellent tool for training and testing Security Awareness.
What do you like best about the product?
I love how easy it's been to setup training campaigns and run ongoing tests of our employees using KB4. They cost of the tool is excellent for the valve and I love how attentive KB4's team is with reminders to engage our employees more and utilize the tool to its fullest extent.
What do you dislike about the product?
I'd love to see some updates to the Vishing platform, it's a little heavy handed compared to the Phishing side. Perhaps utilizing some advancements in natural language tools would make that a stellar service to inoculate users against advanced social engineering attacks.
What problems is the product solving and how is that benefiting you?
Like everyone else in the world, we're experiencing a huge increase in CEO fraud alongside more advanced phishing campaigns. It was becoming very difficult to keep up with the emails and phone calls simply asking for a second pair of eyes on an email. KnowBe4 has helped us train users to spot illigitment messages on their own, report them to a centralized email inbox using the Phish Alert Button, and monitor the risk level of our employees through ongoing training/phishing campaigns of our own.
Fantastic program with great results
What do you like best about the product?
Easy to setup and get started.
Plenty of real world phishing templates with varying degrees of difficulty.
Training is very informative and well prepared.
Support is fantastic, always friendly and willing to help.
Plenty of real world phishing templates with varying degrees of difficulty.
Training is very informative and well prepared.
Support is fantastic, always friendly and willing to help.
What do you dislike about the product?
There should be more training modules available for the silver subscription.
What problems is the product solving and how is that benefiting you?
Users are more aware of phishing attempts and are actively reporting non-simulated phishing emails.
Knowbe4 has prevented fraudulent transactions due to user training and awareness.
Knowbe4 has prevented fraudulent transactions due to user training and awareness.
Recommendations to others considering the product:
Have a conversation with your account manager on a regular basis to ensure you are effectively using all the tools at your disposal.
KnowBe4 training
What do you like best about the product?
Ability to change it every month as need or setting it up to work itself.
What do you dislike about the product?
Like/dislike that they are constantly updating their modules. I have to go back and redo training setups as things expire.
What problems is the product solving and how is that benefiting you?
I like that it keeps our users on their toes.
Recommendations to others considering the product:
Never be afraid to call in for help. It's really helpful and they will walk you through every step. The active directory integration was a hiccup at first but after calling in, I was able to fix an issue on our end when new users are added so it works correctly. If you need ideas about setting up campaigns or training, call your support person! For a while I even had a monthly rolling appointment for any questions on my side or suggestions from their end. Even if I missed the zoom meeting, our rep would email or call to follow up. I set up monthly campaigns and have created a list that I duplicate for training with new hires. It's nice to have short videos to train with to make everything less boring, then finish with games!
Better to be safe than sorry
What do you like best about the product?
I like the fact that I have direct contact with my sales rep. She has been extremely helpful for me to maximize the use of the program with the least amount of time spent.
What do you dislike about the product?
The navigation of the website is not 100% intuitive.
What problems is the product solving and how is that benefiting you?
The phishing campaign has been an eye-opener.
Fabulous Training
What do you like best about the product?
It has made my company's users think before clicking links in emails.
What do you dislike about the product?
I can't really think of anything I dislike.
What problems is the product solving and how is that benefiting you?
The problem was people were putting us in possible danger by opening or responding to phishing emails. Now everyone is trained and aware of the dangers.
Recommendations to others considering the product:
It was easy to set up and implement. Users tell me the training videos are entertaining and fun.
Eyes Opened
What do you like best about the product?
Video training is short and memorable. It has taken our users from oblivious to aware. When looking for a solution this was very important. Our users were resistant to any intrusion on their time and the brief, entertaining, effective training was exactly what we needed.
The management interface is intuitive and easy to use and the user interface is even easier. Periodic updates from KnowBe4 staff alert us to new training, features, and threats.
The management interface is intuitive and easy to use and the user interface is even easier. Periodic updates from KnowBe4 staff alert us to new training, features, and threats.
What do you dislike about the product?
I don't have a problem with the system at all, but some promotional material geared toward "selling it" to executives might be beneficial. We have some that think their time is too valuable to waste on training ... and they are our biggest risks and biggest offenders according to our phishing tests.
What problems is the product solving and how is that benefiting you?
User awareness has been our greatest benefit. They now know the threats that exist, are able to recognize them, and know what to do to avoid and report attacks. This has helped us dodge some hazards and saved a huge amount of money in verified threats to which they would have succumbed without training.
Through phishing tests, we now have metrics that allow us to see security training effectiveness and know where the security weaknesses are in our human resources. Customizing email notifications has allowed us to give that information to department directors as well so they can more effectively manage their department employees by knowing who is participating and who isn't committed.
Through phishing tests, we now have metrics that allow us to see security training effectiveness and know where the security weaknesses are in our human resources. Customizing email notifications has allowed us to give that information to department directors as well so they can more effectively manage their department employees by knowing who is participating and who isn't committed.
Recommendations to others considering the product:
In the current th
Phishing our staff really helps raise security awareness
What do you like best about the product?
Being able to send phishing messages to staff (and being able to customize them before I send.)
Good training videos and courses - they also have quizzes that staff seem to tolerate or even enjoy.
Helpful security tips periodically emailed to staff. There are a few dozen of these that reinforce the security training tips they have already learned from the videos.
Good training videos and courses - they also have quizzes that staff seem to tolerate or even enjoy.
Helpful security tips periodically emailed to staff. There are a few dozen of these that reinforce the security training tips they have already learned from the videos.
What do you dislike about the product?
It isn't over the top, but your account executive will want to talk to you a lot. Both with phone calls and emails. But they are always nice and try to be helpful. I'm not a fan of having a new window open whenever I visit the homepage and login. I can't think of any other website where I go to login and a new tab opens. Not a big deal, but weird.
What problems is the product solving and how is that benefiting you?
Our staff are much more aware of the risks of clicking on links in emails. They actual enjoy trying to figure out if phishing messages are from me or not. They also don't complain much about taking the security courses. I have them watch videos first, then there are some quizzes to ensure they are really paying attention. Staff have mostly told me they appreciate the trainings.
Recommendations to others considering the product:
The risks of not providing security awareness and security training to your staff are too high to not use a service like KnowBe4 in my opinion. I haven't used any of the competing companies, however.
Easy to use and extremely helpful in training users
What do you like best about the product?
How easy it is to use and setup so that I can set it and forget it for a time so I can work on other projects while keeping our end user's up to date on the latest threats.
What do you dislike about the product?
I would like to see better graphics with some of the training videos.
What problems is the product solving and how is that benefiting you?
My IT team no longer spends the majority of their time remediating a user's machine due to clicking on an e-mail. The number of reports of employees catching "bad" e-mails is at least 10 to 20 a day.
A substantive, nicely packaged cyber-training/awareness solution with great reporting tools.
What do you like best about the product?
It's centralized cloud-based management dashboard and features available.
What do you dislike about the product?
Somewhat clumsy workflow with the Customized Logo/Branding aspects initially, for templates and default communications.
What problems is the product solving and how is that benefiting you?
Enforcing internal security policies and enhancing/modernizing staff's awareness of threats faced with modern technology.
Recommendations to others considering the product:
Solid product and current with available ready support on all fronts.
Top Security Awareness training for companies with top notch support!
What do you like best about the product?
The KnowBe4 product is very easy to administer and the support is superb. If you are a busy IT Network or Security administrator and need a product to train your employees, this is it. We have been using Knowbe4 for four years with zero issues. They offer an easy way to do phishing simulations against your employee Inboxes with many different templates. They also offer some amazing free resources. Their training videos are straight-forward, easy for employees to understand, but effective and provides an simple way to report on what has been done.
What do you dislike about the product?
Honesty, I can't think of anything that I dislike about their company or product.
What problems is the product solving and how is that benefiting you?
No issues. We have been able to reduce our click rate on email messages with their product. It is amazing how much more our employees know about staying safe online now. Also, with their free resources, I am able to see who may be using their corporate email in personal spaces online and who is using weak password credentials.
Recommendations to others considering the product:
If you are required by law to provide security awareness training or want to help assist your employees in learning the best ways to keep your data safe, this is the product to use. KnowBe4 is a professional and innovative company. You won't be disappointed.
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