KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,164 reviews
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Can't Do Enough
What do you like best about the product?
Easy to run campaigns to help elevate your staff's awareness of the latest security risks and keep reminding them of the various attack points.
What do you dislike about the product?
Knowing that it's a matter of time that something real does get past, just the fear that this could be the one, but KnowBe4 is helping us constantly.
What problems is the product solving and how is that benefiting you?
Training staff of all levels and experience of the dangers of attacks, helps both at work and in their personal lifes.
Outstanding Product
What do you like best about the product?
I have been a customer for many years and they never stop enhancing the product. The wide range of phishing test emails and the ability to randomize ensure the users can't distinguish between real and test emails.
What do you dislike about the product?
I have certain required trainings and other optional trainings. These groups are not clear to employees with the "My Training" design. I have a number of people that take them all. Not a bad thing from an IT perspective but their supervisor often calls to complain about the hours of training. We make it clear in their welcome email but many don't read it.
What problems is the product solving and how is that benefiting you?
The combination of the training and the phish tests has significantly reduced our exposure to dangerous emails.
Great Solution, Company and Support
What do you like best about the product?
I like how easy it is to get my users trained on Security Awareness! The training is fun and they retain what they learn and that's very important to keep our systems safe.
What do you dislike about the product?
Getting the whitelisting and spam filtering set up correctly.
What problems is the product solving and how is that benefiting you?
Keeping my users trained and confident they will resist clicking on links or replying to phishing emails.
Great service
What do you like best about the product?
The main thing about KnowBe4 is that they're engaged in your success. Even small companies get the human attention & interaction they need to do campaigns and run their training programs. Also, KB4 is actively maintaining and expanding their offering.
What do you dislike about the product?
The UI feels a little dated. It still works well but doesn't feel as modern as some others. Also, as an admin who also has to take training, moving from my training (back) to the admin portal isn't straightforward.
What problems is the product solving and how is that benefiting you?
User security awareness training, regular phishing campaigns, hosted PDFs for policy signoffs and other internal training.
Recommendations to others considering the product:
Give them a try. The pre-created content makes typical training & phishing a breeze.
Going strong for over 2 years
What do you like best about the product?
Here's what we love:
The Phish Button!
Easy to configure training and phishing campaigns help keep our users on their toes.
The ability to automatically enroll new users in a training campaign.
The Phish Button!
Easy to configure training and phishing campaigns help keep our users on their toes.
The ability to automatically enroll new users in a training campaign.
What do you dislike about the product?
The method of adding new users is more difficult than it needs to be. This is the one area that I would really like to see improved. First complaint is that the tab is called "Import Users." I think it should be called "Add Users", and maybe have a separate button under that tab (or even a separate tab) for importing vs. manually adding. Currently, I need to go back to the Users tab and edit the new user to add their name and other information. It would be nice to be able to simply have a single screen for "adding" a single new user.
What problems is the product solving and how is that benefiting you?
The phish button offers a lot of convenience for our users to report malicious email and spam. The ongoing phishing campaigns help remind our users to always watch out for scams. The training and phishing campaigns, along with our own multilayered filtering and defense systems have kept our computers and network free from viruses and ransomware.
Great tool to Train Employees
What do you like best about the product?
Excellent tool that is relevant in todays world. We use it to train employees on Cyber Security. We also use the Knowbe4 to conduct monthly Phishing training, random emails are sent monthly to employees to see if they practice what they have learned. We have also begun using non-technical trainings such as Active Shooter, which is very relevant in todays world.
What do you dislike about the product?
Nothing to dislike. When support is needed, response times are great.
What problems is the product solving and how is that benefiting you?
Training users on Cyber Security is our main use of the product. This method is much better than having a speaker or using other educational tools. Each user can take courses at their own speed, and repeat them if they need to.
KnowBe4 is a Must for Me
What do you like best about the product?
The GUI and reports are clean, straightforward, and always a hit with management.
Implementation is mostly easy and is definitely fast.
Depending on the level you are paying for, the amount of content on offer for not only annual training but role-based, remedial, and just because training is excellent.
Sales and Support in my experience has always been fast, friendly, and helpful.
The testing and tools on offer, both paid and free, are quick and easy to setup and use, and return actionable results in easy to digest formats.
Implementation is mostly easy and is definitely fast.
Depending on the level you are paying for, the amount of content on offer for not only annual training but role-based, remedial, and just because training is excellent.
Sales and Support in my experience has always been fast, friendly, and helpful.
The testing and tools on offer, both paid and free, are quick and easy to setup and use, and return actionable results in easy to digest formats.
What do you dislike about the product?
Implementation is mostly easy although I have run into a few hitches regarding email whitelisting. Documentation exists, but some of the screenshots can be out of date or finding just the right documentation can take some time.
It would be nice if some of the role-based training was available at lower payment tiers.
It would be nice if some of the role-based training was available at lower payment tiers.
What problems is the product solving and how is that benefiting you?
In my current implementation I am using both the Security Awareness Training and the Compliance Management Tool. The training I have done with 2 other organizations and is a solid, easy to use platform for Security Awareness. The newsletters are great to hand out on a regular basis to supplement training and reinforce testing.
Compliance Management I am just getting into but so far, its just as fast and easy to set up as the Security Awareness. It has made getting a handle on our Compliance and finding our footing as we take the next step from a Startup organization much easier and more organized.
Compliance Management I am just getting into but so far, its just as fast and easy to set up as the Security Awareness. It has made getting a handle on our Compliance and finding our footing as we take the next step from a Startup organization much easier and more organized.
Recommendations to others considering the product:
Even without paying for it, the newsletters and the variety of free tools on offer through KnowBe4 makes it a no-brainer to leverage in your organization. I have implemented the product now for the third time in about two years and feedback is always positive from both management and employees.
Knowbe4 can save you from a massive headache and embarrassment.
What do you like best about the product?
I love the training and the testing it is very valuable to know who your weak links are.
What do you dislike about the product?
I dont really have any downsides they keep making it better when you feel the content is getting stale they roll out lots of new content.
What problems is the product solving and how is that benefiting you?
I am solving the problem of my employees being phished. We are under constant attack from evil characters wanting our data or a ransom. Knowbe4 and its trainings keep my employees safe and on constant guard from evil.
IS Director
What do you like best about the product?
The ability to immediately followup phishing test failures with training along with supervisor notification.
What do you dislike about the product?
If I am knit picking, I would say that managing the solution in house is a bit time consuming to do it correctly with a small staff.
What problems is the product solving and how is that benefiting you?
Through education and testing we have strengthened the cyber security culture significantly.
The very best system of its kind I've ever used
What do you like best about the product?
This is information management excellence. You programme the system to automate online training for your organisation. The dashboard and reports provide assurance metrics that are dynamic, powerful and informative. It's an outstanding system.
What do you dislike about the product?
There are no downsides to this system, but more up-to-date GDPR training modules would be useful.
What problems is the product solving and how is that benefiting you?
We had a target of reducing our organisation phish-prone score to below 14% in 90 days. We reduced it to 3% in less than 90 days. The system is also flexible enough for us to use it in customised ways: for instance, SAR training for our supporter care staff is now automated and hits our control measure in accordance with the ISO. Therefore, KnowBe4 is supporting our data protection strategy under GDPR.
Recommendations to others considering the product:
Get it.
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