Knowbe4 Usage Review
What do you like best about the product?
Knowbe4 is very friendly and easy to Operate. Training modules, phishing templates, its implementation and user integration is very Good. I use this product from last four Years and i am totally satisfied with product and also their customer support.
What do you dislike about the product?
I have nothing to say in dislike about knowbe4 product.
What problems is the product solving and how is that benefiting you?
Human are the weakest part in cyber security and we can make this by Security awareness trainings. Knowbe4 security awareness training helps us to train our users and its very friendly to use.
Strengthened organizational culture
What do you like best about the product?
The audiovisuals and the interaction of the videos. Very modern training environment
What do you dislike about the product?
Length of the training videos. Long videos are a bit heavy.
What problems is the product solving and how is that benefiting you?
For the moment, I haven't had any problems.
Interactive training enhances security awareness and AI knowledge
What is our primary use case?
My team and I use KnowBe4 primarily for security awareness training. The company assigns new training modules every few months, covering several topics such as phishing emails, safe web browsing, and other general security awareness training. More recently, we've received new modules related to the safe usage of AI tools and guidelines for preventing unintentional data breaches when interacting with AI systems; that is how we are using KnowBe4 in our company.
Besides security awareness, KnowBe4 gives me knowledge I didn't have before, such as the AI-related topics. Our work involves AI tools, and previously, my colleagues might have shared information that shouldn't be there in AI. With the training modules from KnowBe4, it raises our awareness about the information that could breach our company when using AI; I find that aspect positive about KnowBe4.
What is most valuable?
Most valuable for me are the interactiveness and format of KnowBe4. It has a realistic format; for example, when I'm taking the phishing simulations, the modules give me examples of the real phishing types that might be in my mailbox and how to deal with them. It's good for raising awareness of the threats, and I think it's easy to follow, even for non-technical staff. It is really effective for raising good habits regarding the threats.
The simulated phishing attacks feature has examples of several phishing attacks through email. It gives me four or more examples for each, such as asking for our details or having links leading to unverified websites. When I get emails similar to those, I know how to take action on the emails in my mailbox.
What needs improvement?
Regarding user behavior, I don't find KnowBe4's real-time insights and analytics very useful because I found it a bit repetitive. Also, if you've been using the platform for a while, their modules tend to be repetitive between the different modules.
I would prefer the aspect of product repetitiveness to be improved or optimized in the next releases of KnowBe4. The renewal of the modules needs to be updated simultaneously with new threats or new content as technology is evolving quickly. I think the UI needs improvement as it appears outdated for the current website for learning modules.
For how long have I used the solution?
I have been working with KnowBe4 for about two years since 2023. I'm not working directly with them; my company used KnowBe4 for staff to have access to the modules.
What do I think about the stability of the solution?
Regarding the stability of KnowBe4, it's performing effectively. I haven't encountered any issues when accessing the platform; it is nice to use even with low connection issues, and there's no lag.
What do I think about the scalability of the solution?
KnowBe4 is really scalable and helpful for building cultural awareness, especially for both small and large enterprises. It can be used within large enterprises because it has automation for assigning training modules to all staff.
How are customer service and support?
I haven't interacted with the technical support or customer service of KnowBe4; I think it's more related to managerial roles in my company.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before using KnowBe4, we had an academy website from our company, but later they started sending us KnowBe4 modules. Previously, training was just in PDF or videos, and then it changed to KnowBe4.
I started using KnowBe4 because the company assigned me to do it. I understand why the company switched from the previous technology to KnowBe4 because it forces us to really see, read, and understand the materials in the modules. The old system only provided materials in a read format, whereas KnowBe4 includes quizzes and an interactive way to understand the modules better.
What other advice do I have?
I'm currently working with KnowBe4 Security Awareness Training. I've been receiving the links through my email from my company. KnowBe4 is accessed through the website.
The automated assignments have a good impact for me, and possibly my colleagues feel the same because the modules assigned to us are mostly related to our work. I'm not sure if they are assigned based on departments or roles, but the modules we receive are closely related to our work.
I don't have any information about the pricing and licensing of KnowBe4 as I'm just the end user. I haven't needed to use the documentation or manuals for KnowBe4 because I can operate the system efficiently without them.
On a scale of 1-10, I rate KnowBe4 an 8.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Has improved awareness by making employees more cautious with emails
What is our primary use case?
I worked as an intern where KnowBe4 was used as a third-party vendor in the company.
My responsibilities included assigning security awareness training to employees, running phishing simulation campaigns, monitoring user responses, and reporting on results.
When I started, my main tasks with KnowBe4 were sending simulations and selecting which ones to use. I would also be involved with choosing the training videos and quizzes to send out to users.
How has it helped my organization?
KnowBe4 significantly enhanced people's awareness of cybersecurity threats within the company through its simulations that replicated real-world scenarios. The phishing simulations were very realistic and helped test actual reactions. Through these platform simulations, people became more aware of cybersecurity threats and learned how to identify potential threats.
The platform proved effective as we could track responses to repeated simulations, allowing us to measure the effectiveness of previous awareness campaigns.
KnowBe4 improved awareness as employees became more cautious with emails. They developed better habits and would report suspicious emails using the company's reporting option. As months progressed, we observed more people reporting phishing simulations, indicating increased employee awareness within the company.
What is most valuable?
The most valuable aspect of KnowBe4 was its metrics capabilities. The platform allowed us to see departmental statistics, including click rates and user responses.
The real-time insights and analytics are very detailed, enabling accurate measurement of metrics and effectiveness of phishing simulations. The platform is user-friendly with an intuitive interface, making it an excellent overall solution.
What needs improvement?
An area for improvement in KnowBe4 is the repetitive content for users completing multiple training sessions. Additionally, some email simulations were blocked by spam filters, requiring IT to whitelist these email simulations.
For how long have I used the solution?
I worked with KnowBe4 for seven months during my time as a cybersecurity intern last year.
What do I think about the scalability of the solution?
KnowBe4 demonstrated good scalability, particularly in supporting compliance requirements. It was valuable for audit reporting, with metrics downloadable in PDF format. The platform effectively raised awareness and reduced phishing click rates.
How are customer service and support?
My involvement with technical support was limited, so I cannot provide detailed information about KnowBe4's responsiveness or helpfulness.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not use any previous solutions as KnowBe4 was user-friendly.
What about the implementation team?
As an intern, I was not involved in the implementation team.
What was our ROI?
The solution proved valuable for audit reporting and successfully raised awareness while reducing phishing click rates.
Which other solutions did I evaluate?
I was not aware of alternate solutions as this would typically fall under an admin role's responsibilities.
What other advice do I have?
From my experience, KnowBe4 was stable and proves to be a strong tool for organizations building a security awareness culture. It is simple to use and effective, even for companies starting out in phishing and training campaigns. I rate this solution an 8 out of 10.
Which deployment model are you using for this solution?
On-premises
KnowBe4 has made our org to take trainings easier
What do you like best about the product?
It gives reminders to the managers and also employess if the trainings are not completed.
What do you dislike about the product?
The UI is not great. it looks like old school.
What problems is the product solving and how is that benefiting you?
We had to complete security trinings and also secure coding training and KnowBe4 has made is easy for us with ready available trainings.
Email Security and Awareness
What do you like best about the product?
Easy to setup and perform simulated phishing attacks and assign trainings
What do you dislike about the product?
we have been using this tool from quite sometime and didn't find any issues.
What problems is the product solving and how is that benefiting you?
It helps performing simulated phishing attacks in our organization and assign trainings to the employees if they fell prey to the phishing emails. Everything can be automated
Using humor for learning
What do you like best about the product?
They use short skits with outrageous characters that are ignorant to the security risks of the IT area of your business. It keeps your attention and shows you what could happen if you don't follow correct procedures when it comes to IT. Each episode is only a few minutes and to the point.
What do you dislike about the product?
I have no dislikes to this training! It is easy to use.
What problems is the product solving and how is that benefiting you?
KnowBe4 is an easy format for training, simply watch a few minute video. It benefits our company since it is a short and simple way to train employes on what not to do, and what to watch out for, when using your technology devices.
Easy & Knowledgeable
What do you like best about the product?
That it gives you good examples of how easily you can be scammed through emails, learning what "Phishing" is and just helping us develop safer online habits especially in a work enviroment.
What do you dislike about the product?
At this time, I do not have any dislikes on the training. Of course if you fail and get phished it holds you accountable by adding more training but I actually like and respect that because how else can you learn if you don't keep praticing.
What problems is the product solving and how is that benefiting you?
The problems that the training covers is various cybersecurity topics, phishing, social engineering, password protection and mobile device security. It's grown my knowledge and confidence
on maintaining a safe work space for me and my peers.
Love the ease and the 'entertainment' value of the training
What do you like best about the product?
the amount of content is huge. There are multiple types, cartoon, real life, posters, training questions, many types and styles. There many topics that cover all of the Security Training types.
What do you dislike about the product?
It was hard to sync with my Active Directory, but, technical support is very helpful and good.
What problems is the product solving and how is that benefiting you?
Training for email and other IT security topics
User-friendly interface and high-quality content need extended course duration and more free resources
What is our primary use case?
I am not using KnowBe4 regularly. In February and March, I attended some online courses about cybersecurity and GDPR. It's the major part of cybersecurity-related topics, and my team and I attended the same course at a time.
What is most valuable?
KnowBe4 has a lot of high-quality content, and their interface is very user-friendly. The engaging simulation is good, and that is the major good part of KnowBe4. They have a good part in their progress tracking system, which I appreciate very much because when I start a course, after some time, I can see my progress, and I can take the next action or next step after seeing my progress.
Their overall experience and my experience is good, and I already mentioned some specific topics, such as their interface, their content quality, and their tracking process. I used this application and appreciate their total solution, which is why I rated it seven.
What needs improvement?
KnowBe4 has some courses that are very short, below 30 minutes. I would prefer if some content was added for a longer duration where more information would be available, and we could learn deep knowledge about this topic.
I prefer for KnowBe4 to add some new upcoming course content that is longer.
I did not face any noticeable issues with KnowBe4, but I think their content has some repeated material about the same things. Some courses have the same type of content, the same type of page. But not too much, I think some repeated content exists in multiple courses in KnowBe4.
If they make more improvements, such as improving some content, and since most of their content is paid, if they offered some more free content and also removed the repeated content or repeated topics from their list, I might increase my rating from seven to something higher.
For how long have I used the solution?
I am a customer of KnowBe4; I was a customer.
How was the initial setup?
The initial setup of KnowBe4 is adequate, and there's no need to step forward or backward. The process was very smooth, and I think in general, it's satisfactory.
What was our ROI?
KnowBe4 was really helpful to develop my skills, and that's why I used this course. I believe my skill has become more fluent and smoother, more developed after attending this type of course.
What's my experience with pricing, setup cost, and licensing?
The pricing is acceptable, but when someone wants to attend this course from a third-world country, the price is high for a third-world country such as mine.
