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Solid and Reliable Safety Training for Users
What do you like best about the product?
KnowBe4 is a full-featured platform that offers both training and testing opportunities for users, as well as tools to help report and root-out phishing emails.
What do you dislike about the product?
Their PhishER product to report, review, and remove potential phish emails is very powerful. However, it is not intuitive and requires a significant amount of back-end setup to be effective.
What problems is the product solving and how is that benefiting you?
Users are bombarded with spam and phishing emails every day! When one wrong click could spell disaster for your company, it is critical to train users on how to spot the bad ones and not become a victim.
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PhishER is powerful tool to have, it's a good investment to have for a InfoSec Team.
What do you like best about the product?
It eliminates the need for security resource intervention. Once the user reports an e-mail, it goes to PhishER inbox and rules are run against the e-mail for scanning, which triggers PhishML (machine learning module) which analyzes every message coming into PhishER, then a tag is assigned to the email based on setup or matched rules, then a custom action is performed accordingly.
What do you dislike about the product?
There are no items to mention in this category.
What problems is the product solving and how is that benefiting you?
Used it for e-mail security and automated the front-end scanning process.
o gives you information that can make your prioritization process easier, faster and more accurate
o PhishML is constantly learning based on the messages that are tagged, not only by BrownGreer but by other members of the PhishER community
o this means there is fresh data to constantly improve its accuracy
o gives you information that can make your prioritization process easier, faster and more accurate
o PhishML is constantly learning based on the messages that are tagged, not only by BrownGreer but by other members of the PhishER community
o this means there is fresh data to constantly improve its accuracy
PhishRIP is a must have tool if you are serious about your security
What do you like best about the product?
PhishRIP has the ability to pull suspicious emails directly from your user's inboxes with no steps on their part.
What do you dislike about the product?
It is sometimes difficult to pull emails that are slightly different than one another.
What problems is the product solving and how is that benefiting you?
Being able to track when the same email is being phished from multiple people in the company, then being able to pull that email from anyone else that may have gotten it before they can accidentally open it.
Absolute necessity in today's cyber world
What do you like best about the product?
This product is easy to use and allows users to proactively identify phishing suspects and exploits. It also takes the load off our IT team who were constantly fielding user requests to validate an email for them.
What do you dislike about the product?
I don't see any downside to using this product, the more diligent our users become the better protected our company becomes.
What problems is the product solving and how is that benefiting you?
With the increase in phishing emails we were spending valuable time identifying and validating phishing emails. We suspected that users were not as likely to send the email to IT for fear of appearing uneducated or silly. With PhishER we can expect users to report phishing emails without fear of embarassment and it's one click to report. So now IT techs are freed up to do the work we need them to do.
Phish ER Review
What do you like best about the product?
The support and dedicated reps assigned to your account are fantastic from starting it up to periodically reviewing our account and helping us set up new features. The support is fantastic. There is a lot to set up at first to get this working smoothly but once set up it is very easy to maintain and make changes. Phish ER is a great product.
What do you dislike about the product?
The back-end can be kind of tricky to set up. There are a lot of rules and templates that need to be created. Phish ER can take a little while to get used to how it all works. Although basic out-of-the-box set up can get you started quickly, there is a lot of fine-tuning you can do to make it work well for you and make most things automated.
What problems is the product solving and how is that benefiting you?
Pish Alert combined with the PhishER solution, has enabled us to turn our users into human firewalls. When users receive a suspicious email, they report it using the Phish Alert Report button. The PhishER solution will perform an immediate analysis and classify the reported email as clean, spam/marketing, or threat. These classifications are configurable. When an email is classified as a threat, our help desk team receives an alert. When we see a flood of alerts, this indicates there is a high likelihood one or more of our users will fall victim. We can then review the threat in the PhishER platform and determine the next steps based on our incident response plan. We use PhishRIP to move the threat from users' inboxes. With Phish Alert, we relied on our users to report suspicious emails and qualified staff to analyze each email and give back 'clean/legit' emails.
Recommendations to others considering the product:
The go-to product for security awareness as well as mitigating email threats!
KnowBe4's PhishER streamlines phishing email monitoring and remediation
What do you like best about the product?
Ease of end-user functionality with the Phish Alert button, this helps our end-users report suspicious emails with ease. The platform compiles multiple tasks when remediating phishing emails into one dashboard, this saves our IT staff time processing and remediating phishing emails. The PhishRIP feature saves time and resources with its ease of use as well. I save so much time utilizing the PhishER console! The metrics presented at the initial login dashboard are helpful to keep an overall view on reported emails, and help track trends in these emails. The integration with Virus Totoal has been extremely helpful as well. I always like to add that KnowBe4's support team goes above and beyond!
What do you dislike about the product?
My only dislike is that sometimes I'm unable to use PhishRIP due to the missing matching criteria successfully, otherwise this is an amazing product!
What problems is the product solving and how is that benefiting you?
We're saving time with the Phish Alert Button; this minimizes incoming calls to our help desk and automates the Phish reporting process. Reviewing the alerted emails is easier when we have them all in one place. It's improved our end-user report rates and increased the overall cybersecurity awareness throughout our organization. We've also saved time when we can use the PhishRIP tool and automatically quarantine multiple instances of the same phishing email.
Recommendations to others considering the product:
If you need better time management when remediating phishing emails or need to implement some way for users to report suspicious emails, I couldn't recommend PhishER more. The account managers are a delight, and the support team is always accommodating if and when I need assistance with the product, which is rare. I highly recommend trying PhishER!
The leader in anti phishing and awareness training
What do you like best about the product?
The ability to create test phishing emails to your user base. You can allso pull templates from the community of varying degress of difficulty.
What do you dislike about the product?
I wish we could select only one criteria for Phish RIP
What problems is the product solving and how is that benefiting you?
My main problem was users were clicking on links in suspicious emails and some users were even worse entering in information. Phish ER has helped to mitigate this problem by sending out test emails.
Recommendations to others considering the product:
If you're putting together a security awareness program, I can't recommend Know Be 4 Phish ER enough.
Great tool for email triage!
What do you like best about the product?
PhishER makes it simple for users to report emails in a way that we can focus our resources on the top risks and automatically filter out the noise. The feedback we get directly supports our efforts on security awareness.
What do you dislike about the product?
There is not a lot to dislike about PhishER. Configuring the rules could be made a little more intuitive. More inputs to train the Machine Learning module would be nice.
What problems is the product solving and how is that benefiting you?
We are realizing that the volume of suspicious email is much larger than we anticipated. And we are able to provide positive reinforcement on security awareness training by providing responses to users after they report an email.
Another great addition to KnowBe4 Platform
What do you like best about the product?
As always easy to deploy and quick results once we got it deployed.
What do you dislike about the product?
Scary how much valuable input we are getting back from the system that we did not know before.
What problems is the product solving and how is that benefiting you?
Giving time back to our helpdesk technicians and better prioritization of malicious threats that hit our network.
Useful tool that help to analyze attacks over emails
What do you like best about the product?
Very easy to use. Intuitive interface. Everything can be sorted and automated
What do you dislike about the product?
A few pre-built templates that could be very useful.
What problems is the product solving and how is that benefiting you?
Allows reviewing reported emails. Check and analyze links and allowed to build a proper strategy on protection and on users training
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