PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Easy to use and very effective
What do you like best about the product?
The automatic resolution, PML has saved lots of time.
What do you dislike about the product?
The product has been very easy to use and I have no complaints at this time.
What problems is the product solving and how is that benefiting you?
PhishER has resolved many user reported emails and allows us to react quickly to those not determined by PML. It has made it much easier to analyze registered emails and use PhishRip in our environment.
Easy to use and great information
What do you like best about the product?
PhishER gives a great amount of relevant information about each email reported. The automatic classification by PhishER helps to determine what types of emails are being reported and makes it easy to take action on each one. The resultant data provides enough information to generate relevant reports which are then used to tailor training for the end user on how to use the Phish Alert Button.
What do you dislike about the product?
There are a fair number of miscategorized emails by the AI. The process of manually going through each email can be a little tedious, but is necessary to get relevant data for reports.
What problems is the product solving and how is that benefiting you?
PhishER is helping us to pinpoint where we need to focus our training. Right now, it is allowing us to see how to train users on the Phish Alert Button so we can stop getting spam reported instead of phishing emails. It also helps to see who is using it and how so we can provide training or positive feedback where needed. We are using the Phish Rip utility to populate Phish Flip which takes actual phishing emails and converts them into templates we can use for training.
Saved by the Phish
What do you like best about the product?
We are beginning the process. Our CFO was sent a phishing email recently and reported. I explained that this may have prevented a total take down of our shool. She was excited.
What do you dislike about the product?
Just a little overwhelming when you start.
What problems is the product solving and how is that benefiting you?
Providing training to help prevent future compromise.
This is a useful and comprehensive tool for phishing insights and remediation
What do you like best about the product?
Beautiful dashboard with easy-to-read metrics. Makes finding issues and solutions into a visually easy task. The overall feel is one that speaks of a serious but simple interface.
What do you dislike about the product?
It can give a false sense of visibility. There is no way to indicate or understand the blind spots. Much like any other tool, wherever it shines a light is where it looks, and the rest is lost to shadow. This is not a specific critique of PhishER, but rather a warning for all security pros using a specific tool as their only window into malicious activity of any particular sort.
What problems is the product solving and how is that benefiting you?
Visibility into the prevalence of phishing attacks and campaigns on my staff and domains. As noted, the dashboard and information it gives are a great insight.
PhishER Works Well
What do you like best about the product?
PhishER automates the review ofquestionable email. This reduces the burden on staff to do so manually. With limited resources, it enables us to effectively screen reported phishing attempts.
What do you dislike about the product?
There isn't much to dislike about PhishER. There is always room for improvement, and I suppose the user interface could be a little more intuitive and cleaner, but as far as functionality goes it is very effective.
What problems is the product solving and how is that benefiting you?
Sorting through spam and phishing attempts.
Excellent tool
What do you like best about the product?
Automatic resolution of known phishing email messages.
What do you dislike about the product?
Always having to relearn how to do things within the tool.
What problems is the product solving and how is that benefiting you?
Makes it easier to determine true threat phishing emails.
KnowBe4/PhishER are as powerful a tool set as there is against Cyber Threats
What do you like best about the product?
Provides an integrated way for users to report suspicious emails and saves administrators time through automated AI evaluation and response.
What do you dislike about the product?
Not as much a dislike as a potential enhancement. As such, I wish we could control the PhashAler Button Pop-Up confirmation timer control. It is swift to disappear.
What problems is the product solving and how is that benefiting you?
Educating our employees is the most significant benefit for sure. The content is excellent, and the management control panel and reporting make it easy to administer.
Works Great
What do you like best about the product?
The tests keep our users on their feet and sometimes trip up IT with how well they are disguised. We have had more people reach out to us about spam emails, and we still have yet to have new users complete the initial training so that we can lower our score within PhishER.
What do you dislike about the product?
There are some tools I don't know what they do within the system as I was never fully trained on this system. The rules section of PHishER also is a little confusing as to how to block/highlight spam emails within the system.
What problems is the product solving and how is that benefiting you?
The most significant issues we've had is with users clicking links in spam emails and potentially risking our system to the world. The test emails have brought our risk score down significantly.
A great tool for helping build cybersecurity awareness!
What do you like best about the product?
The most significant advantage to PhishER is that are employees will often catch those malicious emails that sometimes get through the cracks. We can then act if we see the message hit multiple recipients. Also, just providing the Phish Alert Button so that employees can report suspicious emails, and letting our users know about it, seems to have empowered them. We are seeing more people report suspicious emails, thus increasing cybersecurity awareness in our organization.
What do you dislike about the product?
Occassionally, the PAB doesn't work for some. We've had to uninstall it and reinstall it from time to time.
What problems is the product solving and how is that benefiting you?
It's helping us catch those malicious emails that get through our filters. It also helps me respond to reported messages more quickly than I have been able to in the past.
KnowBe4 Phisher is the best!
What do you like best about the product?
KnowBe4 Phisher is the best phishing simulation platform I have used to date and we have used several. The training module is next to none as well. I can do campaigns in multiple languages. I can have multiple phishing scenarios launched in the same campaign, so staff don't all get the same emain and warn each other.
What do you dislike about the product?
So far I have not found any big con to their platform.
What problems is the product solving and how is that benefiting you?
It has been a great way to test the knowledge of staff and where more training needs to be focused.
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