PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Another amazing product from KnowBe4!
What do you like best about the product?
Integration with the existing Phish ALert button is cool, its lightweight and has, low impact on resources!
What do you dislike about the product?
I cannot name anything that I dislike. Its a great piece of kit!
What problems is the product solving and how is that benefiting you?
It is improving my business secops. Keeping my employees safe and my data as well.
PhishER has made managing phishing emails for my organization so much easier!
What do you like best about the product?
Staff can click the button and do not have to clutter my inbox with suspicious emails.
What do you dislike about the product?
Nothing so far. It has been great! Everything works as expected and it easy for staff to use.
What problems is the product solving and how is that benefiting you?
Giving staff a place to send suspicious emails and gives the IT team a place to view and deal with the emails.
Would not recommend the PhishER product
What do you like best about the product?
The tool is helpful as the outlook plug works, and users can select a mail item as a phish. We are able to conduct phishing campaigns.
What do you dislike about the product?
However, once the user selects that item as phish, it goes into an inbox which my team has to review. Also, there is confusion from the user when they hit the phish button as they would assume that they wouldn't get any more mail from that sender, but this is not the case; the selected phish message does not change a thing except send it to an inbox for IT - It does not block the message or block the sender. This is overhead that we do not need.
What problems is the product solving and how is that benefiting you?
We are able to have a user select a mail message as phish and we can run phishing campaigns.
PhishER is a very advance tool with various functionality which saves our valuable time.
What do you like best about the product?
It has a very user-friendly interface and fully automated response. We can report all threads and also view the history of reported threads. The email security can easily assured by this tool by block all third party threads. With the help of PhishER we can easily identify certain types of threads and virus and we can save our valuable time.
What do you dislike about the product?
Everything is fine, there is not much to dislike. Only one thing whish i dislike about this tool us that it is developed for certain cloud basis mails which sets some limitations for us, except this everything is great.
What problems is the product solving and how is that benefiting you?
This tool increase our organization's overall email and online security awareness. It sets some guidance to our organisation's Web developers and IT department for find and solve issues and threads. The greatest advantage about this tool is that it allows steady workflow without any downfall.
Great Solution for Email Training
What do you like best about the product?
Easy to use, most staff are onboard with little need to push for support due to the ease of use. Inside man series has been really well received by staff as a more enjoyable way to receive information.
What do you dislike about the product?
Expensive to get the emails automatically checked with third-party software. I believe PhishER are looking into this.
What problems is the product solving and how is that benefiting you?
Easy way for people to report SPAM and malicious emails. Useful and easy training sessions to roll out steadily. We frequently use Phishing campaigns help find weaknesses within the team and auto-assign remedial training for users who click links.
Save Time and Improve Employee's Experience
What do you like best about the product?
PhishER saved me time with automated respsonses to normal business emails, automated reports, scans, etc that are flagged as phishing emails. 2/3s of our emails are handled automatically. Integration with VirusTotal has been helpful to quickly identify certain types of threats. This has improved my time to focus on real issues, attacks or clean emails falsely flagged.
What do you dislike about the product?
PhishER can be slightly difficult to configure without much experience with YARA rules. When I configured it I would have prefered more tips, training and practice rules to review before I configured my rules.
What problems is the product solving and how is that benefiting you?
Before PhishER, the department responded to about 10% clean emails with no understanding what the customer impact was. These emails had unexpected PDF scans from customers or were vendors sending emails that looked odd. Now we respond to 100% of customer impacting clean emails and about 60% of clean emails. All threats are identified, investigated and responded to quickly with PhishRip.
Definitely Recommend
What do you like best about the product?
PhishER has been very responsive. They have significantly increased the educational offerings and general awareness of the staff in our organization. It has been easy to work with them, and their customer service has been excellent. The reports look great and are easy to share with our leadership team and board. I'm approached by staff who are excited when they recognize a fake. PhishER has been great for increasing our email and online security awareness.
What do you dislike about the product?
We have been using PhishER for about 6 months now, and there hasn't been anything to dislike thus far. It is easy to set up the trainings to address when employees click on something they shouldn't. However, some staff don't like the "extra training". I believe it has been beneficial and most are OK with it once they understand the seriousness of the threats facing facilities.
What problems is the product solving and how is that benefiting you?
PhishER solves issues with the time it takes to create and administer education around information technology security, phishing, vishing, privacy, and more. It has also helped us to help our staff realize the types of attacks they may be vulnerable to.
Phishing Research Done Easy
What do you like best about the product?
The general amount of options seems to be fairly mature including filtering and response to the various phishing, spam, and malware. I find myself being able to go through more spam faster with the help and integration KnowBe4 has put into this product.
What do you dislike about the product?
KnowBe4 does require a bit of initial configuration to include setting up rules for detection and a minor bit of time for the system to be more tailored to your environment. However, this is mostly mitigated by the helpful customer service KnowBe4 provides.
What problems is the product solving and how is that benefiting you?
PhishER provides a fairly worry-free service that allows prompt reaction and breakdown into a very digestible format in a single source in comparison. I appreciate their tool.
overall a helpful product
What do you like best about the product?
easily configured and easy to monitor and see what at users are failing at then tailor future simulations.
What do you dislike about the product?
when configured improperly or simulations set too aggressively users dont pay attention
What problems is the product solving and how is that benefiting you?
user awareness to phishing attempts and methadology
The Absolute Best
What do you like best about the product?
I love the rule-based categoration and PhishFlip features.
What do you dislike about the product?
I do now know of anything with PhishER that is not helpful. I am currently unable to take advantage of all features due to our antiquated infrastructure, but we are in the process of upgrading to get there.
What problems is the product solving and how is that benefiting you?
My end-users are seeing real-life phishing attempts alongside the KnowBe4 templates to know that true bad-actors will do whatever it takes to trick them into taking their bait.
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