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Keep An Eye on User Reports
What do you like best about the product?
If you have users reporting via the PAB it is nice to see who is reporting properly or who is reporting to report. Plus it helps put an eye on what kinds of threats are making it through our filters.
What do you dislike about the product?
It isn't always intuitive to setup. We ended up having to call our success manager to get a proper setup and even then we have some extraneous data
What problems is the product solving and how is that benefiting you?
Incident reporting and collecting how many emails are spam or threats that are lingering
PhishER working well!
What do you like best about the product?
Helps to keep our environment safe without a lot of extra time on admin's part.
What do you dislike about the product?
No negative feedback at this point. Thanks!
What problems is the product solving and how is that benefiting you?
Reviews phishing emails without human intervention for the most part. Saves time and keeps our environment safe.
Helpful to eliminate risks once reported
What do you like best about the product?
To be able to take a reported instance and apply that info to future emails.
What do you dislike about the product?
Need more training on all features of this and how to use them
What problems is the product solving and how is that benefiting you?
Identifying which ones to whitelist, blacklist emails. Being able to see the actual threats and remove from sending to others.
Automazing!
What do you like best about the product?
Bait and Catch!!! It like fishing in a bucket! One of the easiest ways to find the hole in the net(work) of users.
What do you dislike about the product?
Having to resolve them manually if anything.
What problems is the product solving and how is that benefiting you?
Where the holes are and what to train or retrain on
Very Easy Program to Work With
What do you like best about the product?
I enjoy that it is so easy to use. I work with it on a daily basis and really enjoy that it helps me in diagnosing whether an email is a phish or whether it might be safe. I enjoy the little categories on the side where it mentions how much of a threat, spam, or if it's clean. I also enjoy that it provides each step in the path and where it detected the threat at. It also really does the integration with Microsoft well as well as Fresh Service.
What do you dislike about the product?
I don't really think there is much that I dislike, I think that it helps the security analyst out by the different areas it uses to diagnose the email and determine whether it is phishing or not.
What problems is the product solving and how is that benefiting you?
It helps resolve the issue of our users clicking on threats and/or spam. It's also benefiting us since we use this for our security training and setting this up for the year.
KnowBe4 user
What do you like best about the product?
It allows me to remove email threats as the employees report them.
What do you dislike about the product?
It isn't easy to set-up and train new admins how to use the product. I spend a lot of time manually checking emails that employees report.
What problems is the product solving and how is that benefiting you?
Trying to keep our users from clicking on emails that they don't understand is a threat.
PhishER Keeps Our Clients SAfe
What do you like best about the product?
Once an email is marked as suspicious, PhishER uses PhishRIP to remove the suspect email from users' mailboxes.
What do you dislike about the product?
Automation of actions regarding suspicious emails.
What problems is the product solving and how is that benefiting you?
Keeping suspicious emails out of users' mailboxes
Phishing Mistakes
What do you like best about the product?
As an administrator this has been a great tool for our company to monitor our employees "clicking" mistakes
What do you dislike about the product?
We currently have our program set up to show that the emails are specifically from KnowBe4 - needs to make it more discreet.
What problems is the product solving and how is that benefiting you?
This is showing which of our employees are clicking on the links in emails, to our surprise sometimes more than we would think.
Great Product
What do you like best about the product?
It is a great training tool. Easy to use and effective.
What do you dislike about the product?
At times the phishing examples are to easy.
What problems is the product solving and how is that benefiting you?
It is assisting us in finding the missing holes and weak links in our internal training.
PhishER is a life saver
What do you like best about the product?
The ability to review emails in a safe enviroment.
What do you dislike about the product?
I wish there was a easy way for users to report to PhishER on there cell phone.
What problems is the product solving and how is that benefiting you?
PhishER allows me to look at the full email, attachments, and links. It automates the process so there is less of a lift on the IT department.
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