PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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A Security Product That Our Users Enjoy Using... Surprisingly Enough
What do you like best about the product?
We are a small team, made smaller but recent RIFs, and the automation features of PhishER are a life saver. We can configure exactly how we want and trust that it will just work. In the rare event that we actually need to sign into the dashboard to investigate something, they retain everything. We can even release a copy of any emails filtered if need be.
What do you dislike about the product?
Learning to configure it the way we want is a bit time consuming. They have done an amazing job to make it as easy as possible, but we have still misconfigured it more than once. I have no recommendations on how to make it better because it is already as good as I can think to make it, but there is definitely a learning curve.
What problems is the product solving and how is that benefiting you?
We have a small IT team within our agency. Putting eyes on something is often a luxury as we're such a small team. Giving our users a way to notify us when they spot something suspicious and allowing a machine learning system to assess the situation before alerting the IT folks to put eyes on it is priceless. Most of the time, PhishER figures out that the suspicious emails are either harmless or spam and the user gets their automated kickback thanking them for doing the right thing. It gives them a real sense that they're helping, and we never had to even look at it. To be completely honest, we configured the system when we bought it and almost never signed into it again. Getting the info needed to write this review is the first time I signed into PhishER in months. It just works.
Efficient Threat Removal, But Email Field Requirement Is Annoying
What do you like best about the product?
I appreciate the feature that allows me to remove similar threat emails across all mailboxes. This capability makes managing email security much more efficient.
What do you dislike about the product?
To perform a PhishRIP query as a user, it is necessary to provide two e-mail fields, whereas the system itself is able to use just one.
What problems is the product solving and how is that benefiting you?
This tool enables end users to report suspicious emails that have bypassed Microsoft ATP and Egress Defend. While these solutions offer strong protection, they are not flawless.
Effortlessly Easy to Use
What do you like best about the product?
Automation & Efficiency
Automated triage of reported emails using rules and AI (PhishML).
PhishRIP automatically removes confirmed phishing emails from inboxes across the organization.
Global Blocklist prevents known threats from reaching users by leveraging crowd-sourced intelligence.
Automated triage of reported emails using rules and AI (PhishML).
PhishRIP automatically removes confirmed phishing emails from inboxes across the organization.
Global Blocklist prevents known threats from reaching users by leveraging crowd-sourced intelligence.
What do you dislike about the product?
Users report frequent false positives, which complicate automation and require manual review.
Some feel the machine learning model needs better tuning to distinguish spam from actual threats
Some feel the machine learning model needs better tuning to distinguish spam from actual threats
What problems is the product solving and how is that benefiting you?
It help to help the IT enviroment safe from phishing attacks. User are more aware of the phishing attacks
A simple yet powerful incident response tool
What do you like best about the product?
What makes it truly exceptional is that it doesn't depend solely on its own technology to detect threats. Rather, it begins with my users—the individuals on the front lines. The emphasis on 'harnessing human observation' is a major advantage. Sophisticated attacks often slip past even the most advanced filters, but gathering insights from a trained global community provides a level of intelligence that's hard to surpass.
What do you dislike about the product?
The integration and setup process is definitely complicated; I really wish it were much simpler. There are still a significant number of false positives, and accuracy issues persist. At times, the Phish Alert Button fails to function as expected.
What problems is the product solving and how is that benefiting you?
The automated removal of threats and spam at the organizational level is truly impressive.
Best tools to fight with Phishing emails
What do you like best about the product?
PhishER is a product from a well-known company, KnowBe4. As the name suggests, it helps catch the phishing emails that cross the email gateway border. It does it by allowing the end users to report the suspicious emails directly to the IT Security team.
The best part of this tool is that it provides an easy way to report phishing emails. An email plugin called Phish Alert is installed on the end users' email system, allowing them to report all suspicious emails by clicking on it.
It also helps the IT Security team by gathering all the reported emails to the PhishER dashboard.
The best part of this tool is that it provides an easy way to report phishing emails. An email plugin called Phish Alert is installed on the end users' email system, allowing them to report all suspicious emails by clicking on it.
It also helps the IT Security team by gathering all the reported emails to the PhishER dashboard.
What do you dislike about the product?
PhishER is a good tool, but it has some space for improvement:
The integration part can be extended to other security tools.
The PhishRip query should have the capability to search all the emails instead of the reported one.
The integration part can be extended to other security tools.
The PhishRip query should have the capability to search all the emails instead of the reported one.
What problems is the product solving and how is that benefiting you?
KnowBe4's PhishER is solving our spam/phishing email reporting and management problem through its smart tools integration. This tool has a set of different features that help us to protect our environment:
The Phish Alert plugin added to Outlook makes the reporting process easy for the end users.
The PhishML feature auto-scans the reported emails by users and helps the IT Security team by informing them about the email if it is a phishing email, a spam email, or a clean email because the PhishML tags every reported email with a tag.
The PhishRip feature helps the IT security team by giving them the option to create a query on reported email, and then they can take action to quarantine all the relevant emails from all the end user systems.
The integration with CrowdStrike and VirusTotal gives us the option to scan the reported email within the PhishER environment.
PhishFlip helps the security trainer team to convert any real-life phishing email into a simulated phishing campaign to test the users' knowledge.
The Phish Alert plugin added to Outlook makes the reporting process easy for the end users.
The PhishML feature auto-scans the reported emails by users and helps the IT Security team by informing them about the email if it is a phishing email, a spam email, or a clean email because the PhishML tags every reported email with a tag.
The PhishRip feature helps the IT security team by giving them the option to create a query on reported email, and then they can take action to quarantine all the relevant emails from all the end user systems.
The integration with CrowdStrike and VirusTotal gives us the option to scan the reported email within the PhishER environment.
PhishFlip helps the security trainer team to convert any real-life phishing email into a simulated phishing campaign to test the users' knowledge.
PhishER - The warrior to catch the phish emails
What do you like best about the product?
KnowBe4's PhishER/PhishER Plus has numerous features. One of the best part of KnowBe4 is the Phish Alert Report button that comes with this product. We can install this button on the end user's email system, such as Outlook. With the help of this button, users can report suspicious emails in just a few clicks. This helps us to save their time and effort in the reporting process.
The central dashboard for all reported emails. It helps the SOC team to review all the reported emails by users in one place without missing any one.
The central dashboard for all reported emails. It helps the SOC team to review all the reported emails by users in one place without missing any one.
What do you dislike about the product?
PhishRIP is a product that comes with PhishER. The limitation of the PhishRIP is that we can only query the emails reported by end users with the same name, email address, and subject line or attachments. We cannot create a query from our side to search for any different type of emails.
The PhishML algorithms need to improve to reduce the false positive results. Sometimes they say a clean email is spam and give it a big spam score.
The PhishML algorithms need to improve to reduce the false positive results. Sometimes they say a clean email is spam and give it a big spam score.
What problems is the product solving and how is that benefiting you?
KnowBe4 PhishER/PhishER Plus is solving a lot of problems in our organization and benefiting us as well. It works by arranging spam-reported emails in one place, and for end users, it makes the email reporting process very easy.
PhishER comes with a product "Phish Alert", which is installed on the end user's email system as a plug-in in and then it makes the reporting process easy by allowing users to report the spam email by using this Phish Alert report plugin in just a few clicks. Before the PhishER users were reporting the email by sending it to the SOC team, but this tool makes the process easy.
PhishER has a lot of inbuilt features like PhishML, PhishRIP, and PhishFlip. These features are very helpful for the organization.
PhishER also allows us to integrate it with some other third-party tools, such as VirusTotal and Crowdstrike, and they are very helpful in the scanning process of the emails reported by end users.
It also has a feature called PhishRIP that helps us to scan the end user email system for any suspicious emails, and then we can quarantine those suspicious emails from this portal without interacting with the end users.
PhishER comes with a product "Phish Alert", which is installed on the end user's email system as a plug-in in and then it makes the reporting process easy by allowing users to report the spam email by using this Phish Alert report plugin in just a few clicks. Before the PhishER users were reporting the email by sending it to the SOC team, but this tool makes the process easy.
PhishER has a lot of inbuilt features like PhishML, PhishRIP, and PhishFlip. These features are very helpful for the organization.
PhishER also allows us to integrate it with some other third-party tools, such as VirusTotal and Crowdstrike, and they are very helpful in the scanning process of the emails reported by end users.
It also has a feature called PhishRIP that helps us to scan the end user email system for any suspicious emails, and then we can quarantine those suspicious emails from this portal without interacting with the end users.
so far it has been great on blocking a lot of phishing attempts
What do you like best about the product?
how well it works and how easy it was to setup
What do you dislike about the product?
That the blocks are not for more than 30 days
What problems is the product solving and how is that benefiting you?
helps blocking a large majority of phishing scams
Good product that does what we need it to do.
What do you like best about the product?
KnowBe4s products are mostly easy to use and do what we need them to do. We started off looking into their product for our business in order to keep our employees up to date on protecting us and themselves from phishing attacks. Their product makes it quite easy (after the initial setup) to create and schedule phishing tests.
Along with the phishing training we were not expecting, but happily surprised, that their platform will also handle standard online training formats, like SCORM. I was able to convert some PowerPoint files via another bit of software and upload those to KnowBe4, and now some of out yearly training items (Sexual Harassments training, CPNI training and the like) no longer need to be meetings or waste paper. A surprising added benefit!
Along with the phishing training we were not expecting, but happily surprised, that their platform will also handle standard online training formats, like SCORM. I was able to convert some PowerPoint files via another bit of software and upload those to KnowBe4, and now some of out yearly training items (Sexual Harassments training, CPNI training and the like) no longer need to be meetings or waste paper. A surprising added benefit!
What do you dislike about the product?
The initial setup, for us, took quite a bit of doing, though that may be more of the non-standard email setup our business has. After getting through that process I have not run into any further issues. Sometimes their site runs a bit slow, but that seems to be getting better as well.
What problems is the product solving and how is that benefiting you?
Training for our employees in both Phishing identification and defense as we as general training using SCORM files.
Everything I need in one place
What do you like best about the product?
This is a complete solution that doers everything I need, and is easily accessible from one location. KnowBe4 documentation is first rate, and their support is unmatched in terms of responsiveness.
What do you dislike about the product?
It's early yet in the AI revolution, but I'm hoping this is an area that might provide more definitive classification (already good).
What problems is the product solving and how is that benefiting you?
PhishER provides an extremely useful solution to the ongoing and ever-increasing threats from malicious emails. This provides the tools I need for analysis and mitigation.
Quick setup, easy to follow instructions
What do you like best about the product?
Automatic reading of reported emails. Easy filtering of suspected emails
What do you dislike about the product?
setting up campaigns can be tricky, some of the rules can get complicated
What problems is the product solving and how is that benefiting you?
Training staff on suspicious emails and reporting, password usage.
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