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PhishER has been a fantastic addition to our stack, we couldn’t be happier with the product.
What do you like best about the product?
There are many great features but my personal favorite is probably the phishRIP functionality.
What do you dislike about the product?
I don't have any negative things to say about the product, it checks many boxes for us and we're very satisfied.
What problems is the product solving and how is that benefiting you?
It gives us an inside look at all emails and phishing attempts against our organization. This is incredibly valuable as BEC is only getting more complex and costly.
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PhishER has been an excellent investigative tool
What do you like best about the product?
PhishRIP has been great to quickly root out threat emails
What do you dislike about the product?
No Google blocklist makes us have to use 2 separate systems
What problems is the product solving and how is that benefiting you?
Quickly investigate phishing emails
Great Tool.
What do you like best about the product?
The ability to weed out the noise and focus on the things that need attention
What do you dislike about the product?
There are some opportunities for improved. 1, it seems that some of the servers on the backend don't score emails the same.. Some provide one score that triggers our automated actions while another will score it different and require manual handling. 2. PhishRIP is not compatible with Exchange on-prem... we still have a couple of areas that we support that still use it. 3. The blocklist isn't compatible with Exchange on-prem and Google Workspace
What problems is the product solving and how is that benefiting you?
Allows us to focus on things that need our attention while filerting out the noise. Analysts are able to handle threats faster.
Saves time & Improves Security
What do you like best about the product?
The ease of use of the entire system, both from a User & an Admin perspective. The flexibilty and ease of reporting an email from a user's perspective has vastly increased the ammount of reports we receive, whilst the workload is reduced from an admin side thanks to the automation & configurability of the platform
What do you dislike about the product?
Setup is intuitive but time consuming, so don't expect this to be a plug and play solution. Many of the workflows require time to set up and test, but once in place it needs little to no maintainance
What problems is the product solving and how is that benefiting you?
PhishER reduces the workload of reviewing & responding to emails. We used to work the way a lot of companies do in that we had users forward emails to a mailbox, which had to be manually reviewed and responded to which is time consuming & inaccurate. With PhishER every step of the reporting process is handled, and workflows allow us to respond to emails which require our input quickly and effectively.
Phish ER is a good complement to standard KnowBe4
What do you like best about the product?
PhishER allows me to protect multiple users from a single phish attempt. It also allows users to better deal with Phishing attempts.
What do you dislike about the product?
It is sometimes hard to quarantine messages sent to other users on attempts that attack multiple users.
What problems is the product solving and how is that benefiting you?
IT allows me to remove dangerous email from multiple users accounts simultaneously, behind the scenes.
Overall a Good Product
What do you like best about the product?
Having PhishER has freed up a lot of my time from answering emails to more important tasks.
What do you dislike about the product?
There has been a bit of a learning curve setting up Actions and Rules. Now that I've figured those out we are now over 50% automatically resolved with our reported emails.
What problems is the product solving and how is that benefiting you?
PhishER is performing the task of researching reported emails and cuttimng in half what I would notmally have to look at.
Solid product
What do you like best about the product?
The most helpful aspect of PhishER Plus is that it automates reviewing user submitted messages.
What do you dislike about the product?
The block feature doesn't always work with Office 365. We have not fully automated responses because the system has too many false positives in the ML engine.
What problems is the product solving and how is that benefiting you?
The scripted responses we can run saves the security team a lot of time.
Good tool, sometimes some little flaws. Integration with other tools, such as proofpoint, would be +
What do you like best about the product?
Suggestions and re-useability of templates. But not always easy to fully customize the resulting mail
What do you dislike about the product?
No points really... Works OK, Product evolves
What problems is the product solving and how is that benefiting you?
Spam/phishing reporting: evaluation and responding towards users
PhishER is a valued tool in the development of our email security.
What do you like best about the product?
Actions, they analyze emails that have been submitted to PhishER so that I don't have too.
What do you dislike about the product?
That virus total is not part of the package.
What problems is the product solving and how is that benefiting you?
Identifying messages that are being identified as malicious that my not be.
Helpful, but crashing and freezing recently
What do you like best about the product?
It consolidates all the reported emails to one place. Easy to see trends and other reported messages.
What do you dislike about the product?
Lately it has been freezing up and not working. A few times in the past few weeks.
What problems is the product solving and how is that benefiting you?
user reported emails
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