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PhishER - The warrior to catch the phish emails
What do you like best about the product?
KnowBe4's PhishER/PhishER Plus has numerous features. One of the best part of KnowBe4 is the Phish Alert Report button that comes with this product. We can install this button on the end user's email system, such as Outlook. With the help of this button, users can report suspicious emails in just a few clicks. This helps us to save their time and effort in the reporting process.
The central dashboard for all reported emails. It helps the SOC team to review all the reported emails by users in one place without missing any one.
The central dashboard for all reported emails. It helps the SOC team to review all the reported emails by users in one place without missing any one.
What do you dislike about the product?
PhishRIP is a product that comes with PhishER. The limitation of the PhishRIP is that we can only query the emails reported by end users with the same name, email address, and subject line or attachments. We cannot create a query from our side to search for any different type of emails.
The PhishML algorithms need to improve to reduce the false positive results. Sometimes they say a clean email is spam and give it a big spam score.
The PhishML algorithms need to improve to reduce the false positive results. Sometimes they say a clean email is spam and give it a big spam score.
What problems is the product solving and how is that benefiting you?
KnowBe4 PhishER/PhishER Plus is solving a lot of problems in our organization and benefiting us as well. It works by arranging spam-reported emails in one place, and for end users, it makes the email reporting process very easy.
PhishER comes with a product "Phish Alert", which is installed on the end user's email system as a plug-in in and then it makes the reporting process easy by allowing users to report the spam email by using this Phish Alert report plugin in just a few clicks. Before the PhishER users were reporting the email by sending it to the SOC team, but this tool makes the process easy.
PhishER has a lot of inbuilt features like PhishML, PhishRIP, and PhishFlip. These features are very helpful for the organization.
PhishER also allows us to integrate it with some other third-party tools, such as VirusTotal and Crowdstrike, and they are very helpful in the scanning process of the emails reported by end users.
It also has a feature called PhishRIP that helps us to scan the end user email system for any suspicious emails, and then we can quarantine those suspicious emails from this portal without interacting with the end users.
PhishER comes with a product "Phish Alert", which is installed on the end user's email system as a plug-in in and then it makes the reporting process easy by allowing users to report the spam email by using this Phish Alert report plugin in just a few clicks. Before the PhishER users were reporting the email by sending it to the SOC team, but this tool makes the process easy.
PhishER has a lot of inbuilt features like PhishML, PhishRIP, and PhishFlip. These features are very helpful for the organization.
PhishER also allows us to integrate it with some other third-party tools, such as VirusTotal and Crowdstrike, and they are very helpful in the scanning process of the emails reported by end users.
It also has a feature called PhishRIP that helps us to scan the end user email system for any suspicious emails, and then we can quarantine those suspicious emails from this portal without interacting with the end users.
so far it has been great on blocking a lot of phishing attempts
What do you like best about the product?
how well it works and how easy it was to setup
What do you dislike about the product?
That the blocks are not for more than 30 days
What problems is the product solving and how is that benefiting you?
helps blocking a large majority of phishing scams
Good product that does what we need it to do.
What do you like best about the product?
KnowBe4s products are mostly easy to use and do what we need them to do. We started off looking into their product for our business in order to keep our employees up to date on protecting us and themselves from phishing attacks. Their product makes it quite easy (after the initial setup) to create and schedule phishing tests.
Along with the phishing training we were not expecting, but happily surprised, that their platform will also handle standard online training formats, like SCORM. I was able to convert some PowerPoint files via another bit of software and upload those to KnowBe4, and now some of out yearly training items (Sexual Harassments training, CPNI training and the like) no longer need to be meetings or waste paper. A surprising added benefit!
Along with the phishing training we were not expecting, but happily surprised, that their platform will also handle standard online training formats, like SCORM. I was able to convert some PowerPoint files via another bit of software and upload those to KnowBe4, and now some of out yearly training items (Sexual Harassments training, CPNI training and the like) no longer need to be meetings or waste paper. A surprising added benefit!
What do you dislike about the product?
The initial setup, for us, took quite a bit of doing, though that may be more of the non-standard email setup our business has. After getting through that process I have not run into any further issues. Sometimes their site runs a bit slow, but that seems to be getting better as well.
What problems is the product solving and how is that benefiting you?
Training for our employees in both Phishing identification and defense as we as general training using SCORM files.
Everything I need in one place
What do you like best about the product?
This is a complete solution that doers everything I need, and is easily accessible from one location. KnowBe4 documentation is first rate, and their support is unmatched in terms of responsiveness.
What do you dislike about the product?
It's early yet in the AI revolution, but I'm hoping this is an area that might provide more definitive classification (already good).
What problems is the product solving and how is that benefiting you?
PhishER provides an extremely useful solution to the ongoing and ever-increasing threats from malicious emails. This provides the tools I need for analysis and mitigation.
Quick setup, easy to follow instructions
What do you like best about the product?
Automatic reading of reported emails. Easy filtering of suspected emails
What do you dislike about the product?
setting up campaigns can be tricky, some of the rules can get complicated
What problems is the product solving and how is that benefiting you?
Training staff on suspicious emails and reporting, password usage.
It is a decent tool for training
What do you like best about the product?
It is easy to create different campaigns for training, to check pending users, and do phishing trials. The multilanguage feature is good.
What do you dislike about the product?
The phishing hook is not very helpful, and the management permits is very limited.
What problems is the product solving and how is that benefiting you?
Mostly training
The greatest vulnerability in cyber security is the human element.
What do you like best about the product?
I frequently use the Phishrip tool to remove potentially harmful emails from our domain.
What do you dislike about the product?
I am not getting notifications when the Phish hook is used.
What problems is the product solving and how is that benefiting you?
Allows me to quickly and easily identify malicious emails and remove them from our domain.
Very useful tool to scan emails
What do you like best about the product?
Setting it up is very easy. It can automatically scan emails and return the ones that are legitimate as well as not return the ones that are malicious.
What do you dislike about the product?
It can sometimes not scan an email and I've had to go in and manually check them. Not a huge disadvantage.
What problems is the product solving and how is that benefiting you?
It is lightening my workload since I am the only IT person in my district.
Great tool for dealing with reported spam and phishing emails
What do you like best about the product?
Ability to setup quick actions to deal with the malicious or unwanted emails. Integration with Microsoft 365
What do you dislike about the product?
Nothing really. The only minor thing is that I want the alert from Phisher to have a link that would take me directly to PhishER
What problems is the product solving and how is that benefiting you?
Timely reaction to malicious emails and threats. Ability to contain the threat by blocking the emails.
Great service, some flaws
What do you like best about the product?
It's a great tool for helping train users on proper email security and how to report emails.
It frees up my time by automatically reviewing emails.
When we first started to use the product, it was easy to implement. We only had to change a couple of things in our M365 tenant.
It frees up my time by automatically reviewing emails.
When we first started to use the product, it was easy to implement. We only had to change a couple of things in our M365 tenant.
What do you dislike about the product?
The PhishER button has been very temperamental. It doesn't always stay on Outlook.
What problems is the product solving and how is that benefiting you?
It allows users to report suspicious emails and I can review them at my conveince.
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