Effortless Deployment and Configuration
What do you like best about the product?
Outstanding Support and Community, and User-Friendly
What do you dislike about the product?
Its hard to request to increate resources for Jamf Pro server, we normally having issue when the resources of our server are being fully used. Instead of increasing our resource, they normally advised us to do some cleanup
What problems is the product solving and how is that benefiting you?
Device Deployment and Configuration, Security and Compliance and Inventory and Asset Management
Easy to use, powerful, and granular
What do you like best about the product?
I like how scalable Jamf's services are. They're also pretty easy to use
What do you dislike about the product?
Jamf's UI can be organized in a way that overly-encapsulated or less intuitive than ideal
What problems is the product solving and how is that benefiting you?
Jamf Pro solves patch management problems and service deployment, primarily
Couldnt do it without them!
What do you like best about the product?
Jamf pro helps our organization manage over 15k devices! When we need help they are only a phone call away. Support is very quick and knowledgeable.
What do you dislike about the product?
the user interface is a bit cumbersome (getting fixed with jamf 11), The learning curve is somewhat steep but worth it.
What problems is the product solving and how is that benefiting you?
the managing of over 15k devices and alowing us to leverage those tools to distribute an ipad to ever student in our district.
Best MDM solution for all your Apple products.
What do you like best about the product?
What I like best about Jamf Pro is its exceptional ease of use. The user-friendly interface makes device management straightforward, promoting efficiency in frequent use. The implementation process is seamless, ensuring quick integration into existing systems. The platform's robust features cater to diverse needs, and its tight integration within the Apple ecosystem simplifies management. Additionally, responsive customer support adds to the overall positive experience, making Jamf Pro a comprehensive and user-friendly solution.
What do you dislike about the product?
The primary drawbacks of Jamf Pro include its higher cost, especially challenging for smaller budgets. Its specialization in Apple devices might limit its appeal for organizations with diverse operating systems. While generally user-friendly, the extensive features can pose a learning curve, and some users have reported occasional delays in customer support. Careful consideration is needed to align the platform with specific organizational needs and constraints.
What problems is the product solving and how is that benefiting you?
Jamf Pro addresses the challenges of managing Apple devices by automating deployment and configuration. This streamlines tasks for IT administrators, ensuring consistency and efficiency. Its specialization in the Apple ecosystem provides tailored solutions, resulting in a more organized, secure, and standardized IT environment. Overall, Jamf Pro benefits by optimizing the performance and security of Apple devices in large-scale deployments.
Best in class!
What do you like best about the product?
Great 0-day support, a fantastic community, top-notch management tools. Easily the best in the business for a reason!
What do you dislike about the product?
Still waiting for that built-in remote support.
What problems is the product solving and how is that benefiting you?
The big problem solved is automated app updating.
JAMF PRO RULES
What do you like best about the product?
It makes a one person IT department less stressed :)
What do you dislike about the product?
Not much at the moment. I mean Jamf Pro has so much to offer and i am not even close to all of it.
What problems is the product solving and how is that benefiting you?
manageing almost 400 devices. that alone makes me happy.
Great Tool for Mac Admins!
What do you like best about the product?
Easy streamline management for large scale Apple enviroments. Easy to learn and Jamf also offers great training oppurtunities. I feel that our devices could not be cared for more.
What do you dislike about the product?
Nothing currently, Jamf pro offers and provides everything we currently need.
What problems is the product solving and how is that benefiting you?
Jamf makes it extremly easy onboard and manage applications. Easy walkthrough of configuration profiles. Easy enrollement process.
Customizable with a self-service portal and a good security posture
What is our primary use case?
Jamf Pro enables us to centrally manage nearly 1,000 Macs across multiple offices and US states, from optional installs that end users can implement at their own convenience, to mandatory applications and settings that must be enforced in a highly regulated industry.
Jamf Pro is a critical part of our overall security posture at the OS and application levels, by identifying, remediating, and (when necessary) remotely locking problematic devices.
Jamf Pro assists our support teams with managing major OS upgrades, from testing to production deployment, and restricting a new OS or update until validation and approval.
How has it helped my organization?
Without Jamf Pro, our Mac and executive support teams would have to directly interact with hundreds of devices per day, installing apps and updates or managing settings.
Jamf helps us achieve a standardized environment by keeping devices on current or N-1 releases, and notifying users when they have required actions pending.
Jamf makes deploying customized installations trivial by natively supporting all macOS scripting languages (bash, Python, etc). When other operating systems in my organization need days to repackage something, my team deploys in hours.
What is most valuable?
The self-service portal enables standard users to install and update software, change settings, and open organizational URLs. It does require an 'ah-HAH' moment from the users, to drive the mindset that self-service should always be your first destination when you have an issue or a question, rather than raising a ticket or calling the help desk.
Compared to a traditional group membership structure, Jamf can identify devices based on their own dynamic factors, improving the ability to customize and deliver necessary actions to only the relevant devices.
What needs improvement?
Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field.
The new remote support tool is still lacking features compared to other industry solutions.
There is no built-in functionality for tracking changes over time for multiple devices.
All patch reporting is only a current snapshot. The password management tools are fairly outdated.
The web console (GUI) is slow with maddening UI/UX inconsistencies.
For how long have I used the solution?
I've used the solution since Casper v5, in early 2007.
What do I think about the stability of the solution?
Jamf Pro does have some tech debt in terms of usability and experience, however, I have never doubted that they deliver a safe, stable, and secure management capability.
What do I think about the scalability of the solution?
It scales. Jamf's largest customers have fleets in the tens of thousands of devices.
How are customer service and support?
They have friendly support that has shown remarkable improvement over the past few years.
Which solution did I use previously and why did I switch?
My current organization has always used Jamf Pro for macOS device management.
How was the initial setup?
New Jamf deployments will be as simple or complex as the needs of the environment. My preferred way to explain Jamf is "who, what, when" - which users or devices are getting what software or settings, at the user's discretion or the admin's.
What about the implementation team?
What was our ROI?
Macs boot faster, crash less often, last longer, and have fewer security threats than other OSes. Jamf helps us gather, prove, and interpret this data.
What's my experience with pricing, setup cost, and licensing?
Jamf Pro has a reputation as being expensive per device; I think that after a successful implementation, the value becomes readily apparent. When you calculate the differences between on-site technical staff for every N device per site, versus a fleet administrator supporting every device at every site - while letting the software be 'always on' thus minimizing the impact of time zone differences - the cost becomes a non-issue.
Which other solutions did I evaluate?
My current organization chose this solution long before I joined them. Over the years, however, I have evaluated or demoed alternatives, including AirWatch, Addigy, Fleetsmith, Kandji, InTune, and Jumpcloud.
What other advice do I have?
There's a reason that Jamf Pro is the gold standard for Mac management.
Which deployment model are you using for this solution?
On-premises
Best solution if managing both Mac and iPad in K12
What do you like best about the product?
Working with Jamf Pro for 8 Years i like this product being the best solution for extensive macOS Management.
The Binary in combination with Extension attributes allows the Admin to retrieve information about the managed Computers and also enables them to do intensive tasks with own scripts and programs.
What do you dislike about the product?
I love the Home Screen Layout Profiles on Jamf School. These are missing in Jamf Pro.
What problems is the product solving and how is that benefiting you?
Managing computers in managed environment often requires settings that can not be set by simple profiles. Jamf binary enables deeper access to system functions and settings.
Jamf in Education
What do you like best about the product?
You're missing out if you're not using Jamf in an IT K-12 environment. It's a solid product and will automate your biggest headaches for you. We've explored many alternatives and always come back to Jamf. Onboarding is great and getting going does not take long. Customer Support has improved significantly over the years and is much better now. Wouldn't change for the world.
What do you dislike about the product?
None I can think of. It really is solid.
What problems is the product solving and how is that benefiting you?
Disributing 10,000 devices to students.
