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Reviews from AWS customer

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    Lauren W.

LucidLink helps our video workflow

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
Access anywhere you are. No need to download anything and sharable folders with freelancers. Very easy to set everyone up to use, not complicated. Their team are very easy to talk to and keep updated with new features, we wanted the option to move files between spaces and we were able to do that when they released that feature.
What do you dislike about the product?
Usability is a little off, how pinning works and working with proxies in Premiere. There are extra features but I've not found useful yet.
Sharing links to files is also a bit messy, people have to copy and paste a link rather than being a clickable link to the file.
What problems is the product solving and how is that benefiting you?
Not needing a SAN and server room. We can collaborate on projects as a team without sitting in the same office. We don't need to share physical drives. We can access files from anywhere, and even invite freelancers to work on the same folders.


    Marketing and Advertising

Great for remote creative teams

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
The fact that you can access & edit within your own mac's finder, with editors all over the world, makes this a solution like no other. Support is top notch and super quick. Installation and set up is super easy.
What do you dislike about the product?
New lucidlink only has the more expensive AWS cloudspace.
What problems is the product solving and how is that benefiting you?
Fragmented storage on multiple drives that are not easily accesible and make you download everything.


    Cornelius G.

Making life/work easy

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
the perfekt integration in OS and every Tool we use.
easy access for all team members.
easy management for all roles.
What do you dislike about the product?
I did not have any troubles what so ever since the implementation of LucidLink
What problems is the product solving and how is that benefiting you?
Prior to LL we had a server solution for the storage of projects and raw data.
in case of an illness we always had to make sure the right version is uploaded.
now with LL the whole team has access to all projects and we always have the right version.
everyone in the team has access to all the raw data - makes it so much more efficient.


    Graphic Design

LucidLink works very well in daily business in the creative environment.

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
the performance for everyone and the stability and security
What do you dislike about the product?
There is nothing to complain about, everything is fine.
What problems is the product solving and how is that benefiting you?
cloud-based work in a creative environment and motion design


    Wholesale

No Issues

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
The cloud upload for files to be available is very quick. I use the app but the web interface is very useful too. No issues. Super easy to implement as we replaced a server with it. Customer support are helpful for us getting around firewall issues. I use it every day and haven't found an issue other than if there was downtime on LucidLink's end. Very easy to integrate and works well across the team.
What do you dislike about the product?
Don't dislike anything. It all seems to work fine.
What problems is the product solving and how is that benefiting you?
We had an issue across Macs and PCs where image thumbnails wouldn't show due to how our server spoke to the machines. That's all solved and now files are easily accessible particularly with those guys that work from home.


    Jonathan W.

Fast, Reliable, and Seamless File Access for Distributed Teams

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
LucidLink’s real strength is how effortlessly it connects multiple teams across the country. Whether it’s motion graphics in Charlotte, photo editing in Pittsburgh, or design revisions in LA, everyone can work off the same project files in real time, no downloading, no version chaos, no waiting. It behaves like a shared local drive but with cloud-level flexibility and speed.
What do you dislike about the product?
When working on slower connections — especially in airports or hotels — it can take a while to sync or preview large files. It’s not a dealbreaker, but something to keep in mind if you’re traveling or using spotty Wi-Fi.
What problems is the product solving and how is that benefiting you?
We needed a way to manage and access massive creative files between teams nationwide without constant uploading and downloading. LucidLink solved that instantly, keeping our workflow fast, consistent, and fully collaborative in real time.


    Jamie R.

Lucid Link

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
With Lucid Link, I am able to work easily from any location without worrying that slow internet speeds will disrupt my workflow. I take advantage of my Lucid cache, confident that any files I move into Lucid will gradually sync to our shared drives, making them available to the entire team while I concentrate on other tasks.
What do you dislike about the product?
Sharing files with people outside our team can be challenging. If someone doesn't have a company email address or isn't already set up with a Lucid account, we still have to rely on other storage platforms to share files with external agencies. Customer support assure us a solution is around the corner.
What problems is the product solving and how is that benefiting you?
This tool is helping us improve our workflows by consolidating all our assets in a single location. It streamlines asset storage with an intuitive and secure filing system, making it easier for our teams to access exactly what they need, while ensuring that access is limited to only the necessary resources.


    Jessica H.

Game Changer for Creative Teams

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
My team can reliably and quickly access our files from anywhere we have an internet connection. Even when working on tradeshow booth layouts and video editing, the team has been able to keep projects moving both in and out of the office. And, in instances where we have encountered issues, the support team at Lucid has been great. Super responsive and diligent - always getting us up and sprinting in no time.
What do you dislike about the product?
Most of the issues we have experienced with the system have been due to monitoring apps that our corporate IT team has installed on the network - some of which were unknown to us until we encountered an issue. In those instances, the Lucid team has always made time to connect with our IT folks and help troubleshoot a solution.
What problems is the product solving and how is that benefiting you?
Before using Lucid, we had an on-prem storage rack that could only be accessed when in the building. If a team member needed the flexibility to work from home, they would have to download files onto their laptop or a removable drive before being away. If something came up unannounced and they couldn't come in, or if a file change was needed on something they didn't already download, we were out of luck. Additionally, the materials and staffing costs of maintaining an on-premises server stack, as well as the infrastructure required to provide everyone with a decent connection, were immense.


    Connor D.

Game Changing Software

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
It simplifies the intricate process of remote video editing, making it effortless and seamless. I wish I had discovered this product years ago.
What do you dislike about the product?
I wish the user interface for granting permissions was more prominent, but once you know where to go, it’s quite straightforward.
What problems is the product solving and how is that benefiting you?
It’s a relief to no longer have to upload all my video files to an editor and then have them redownload. This saves time, allowing them to get straight to work.


    Media L.

Church Media Management

  • October 08, 2025
  • Review provided by G2

What do you like best about the product?
I love that it’s a place to store and operate from. It has the flexibility for us to save and organize all kinds of file types. Most of us use the same software to edit but we have the flexibility to work how we all work together and individually. It’s easily scalable for our team size.
What do you dislike about the product?
I do wish there was a better structure of how many people could access a drive without everyone having to has a paid plan.
What problems is the product solving and how is that benefiting you?
We don’t have to pass drives around or passwords. If someone leaves church too fast, it’s easy to upload for everyone to have access to those files.