What do you like best about the product?

Last9 stands out for its exceptional team and support—they are responsive, knowledgeable, and genuinely care about customer success. Working with them feels like an extension of your own team, which makes a massive difference when tackling observability and reliability challenges.

The platform offers an excellent balance of features and stability. From SLO management to incident workflows, it’s robust and reliable. The regular weekly releases are not only impressive but also thoughtfully aligned with customer feedback and evolving needs.

Another major plus is their competitive and transparent pricing. After evaluating numerous platforms in the space, Last9 clearly offers one of the most cost-effective solutions without compromising on functionality.

Most importantly, the support team is phenomenal—easily one of the best we’ve worked with. Whether it’s onboarding or ongoing improvements, they go above and beyond.

What do you dislike about the product?

There’s very little to dislike. If anything, the rapid pace of feature releases might feel fast for teams that prefer slower adoption cycles. However, the team does a great job keeping customers informed and supported through these changes.

What problems is the product solving and how is that benefiting you?

Last9 is helping us solve critical observability and reliability challenges by providing a platform that simplifies and strengthens how we define, track, and manage Service Level Objectives (SLOs) and overall system health. Before Last9, aligning engineering priorities with reliability goals was fragmented and reactive.

With Last9, we now have a clear, measurable, and proactive approach to reliability—helping teams prioritize the right work based on real impact, not just alerts. It has significantly reduced alert fatigue, improved incident response times, and created better alignment between technical teams and business goals.

The platform’s ability to ingest data without requiring invasive instrumentation, paired with their strong support and frequent releases, means we’re continuously improving without heavy operational overhead. In short, Last9 is enabling us to build and scale more resilient systems with confidence and clarity.