What do you like best about the product?

Last9 stood out in our rigorous PoC evaluations due to its reliability-first observability model, cost efficiency, and engineering-friendly interface. Their focus on SLOs, reliability scores, and proactive monitoring aligned closely with our operational priorities. What truly differentiates them, though, is how deeply invested their support and customer success teams are—during IPL season when our traffic scaled dramatically on a daily basis, Last9 tuned their infrastructure dynamically to meet our specific needs, something we’ve never experienced with other vendors.

What do you dislike about the product?

Not much to dislike at this stage. If anything, I’d say the product is still evolving and there are a few integrations and features we’d like to see built out more natively. That said, the team has consistently incorporated our feedback into their roadmap, so we’re confident these gaps will close quickly.

What problems is the product solving and how is that benefiting you?

Our previously used Platform had to discontinue operations in our country. Due to strict data compliance requirements, we couldn’t push observability data outside borders. Last9 not only met our data residency needs but also offered a much more cost-effective solution with superior support. Their platform helped us reduce alert fatigue, gain better insight into service reliability, and adapt to the scale fluctuations we deal with in dynamic and high-traffic events like IPL, Cricket World Cup and their preparations.