I implemented Cisco Duo for my customer approximately one year ago. For the use case, we are using Cisco Duo with VPN connection. When the customer VPNs to their environment, before they can access the VPN, they need to do the MFA of Cisco Duo.
Cisco Duo - Premier Edition
Cisco Systems, Inc.External reviews
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Has strengthened remote access by enforcing secure multifactor login across various applications
What is our primary use case?
What is most valuable?
I find the MFA, multifactor authentication, and Universal Prompt most useful in Cisco Duo. This is a SAML connection. The trusted endpoint and Windows Logon, MFA with Windows Logon, and RDP connection are valuable features. Cisco Duo can be integrated with many third-party vendors and third-party applications.
The main reason my customers started using Cisco Duo is because they need to have a multifactor authentication application to secure their application.
The biggest benefit of Cisco Duo for my customers is the license because they count licenses for the user. One user can use any application. If we buy a 100 or 200 user license, one user can use many applications integrated with Cisco Duo.
Passwordless is a good feature for customers to use Cisco Duo without prompting for the password. They can type the email address, and they can access their application continually and faster than before.
The return on investment my customers see with Cisco Duo includes having the inventory of their mobile and computer. They have Cisco Duo to do the inventory for them, and the MFA helps protect their application.
What needs improvement?
There are no major issues to improve in Cisco Duo because it improves continuously. Cisco Duo has many features separated by license tiers: Essential, Advantage, and Premium. They could consider moving some features from the next license tier to the Essential license tier, such as the health check of endpoint feature.
For how long have I used the solution?
I have been working in my field for about six years.
What do I think about the stability of the solution?
Cisco Duo is stable, but occasionally there are emails about incidents that affect some services temporarily. The downtime and issues typically occur during maintenance windows at night. When incidents occur, they are not critical issues and do not affect users' ability to use the system.
What do I think about the scalability of the solution?
Cisco Duo scales easily with the growing needs of the organization. It integrates with their Active Directory, so when they have a new employee, Cisco Duo will automatically synchronize the user. The customer simply needs to buy more licenses to expand to 1,000 or 2,000 users.
How are customer service and support?
The support for Cisco Duo is excellent. I have opened one case, and they provide good support. I would rate their support 10 out of 10.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The price for Cisco Duo is reasonable. Their website lists $3 per month per user for the Essential license. For company or enterprise usage, the cost decreases below the website price.
Which other solutions did I evaluate?
They tested Cisco Duo with SafeNet for comparison.
What other advice do I have?
I would rate Cisco Duo 10 out of 10. Using Cisco Duo's strong security authentication system is straightforward to configure and use.
Advanced Identity is in the next license tier. I am testing it in my company environment but not using it with any customers.
I am currently testing Cisco Identity Intelligence capability to detect and respond to identity-based risks.
Deploying Cisco Duo is not challenging. For the administrator, the deployment takes approximately one to two days. For customer employees to install the Duo desktop application on their computers, the time varies depending on the number of users. For 500 users, it takes approximately one month.
I recommend Cisco Duo because the MFA can integrate with many applications. When customers purchase it, they can integrate it with many of their applications, making it valuable.
Accessing work devices securely through phone notifications has improved login processes
What is our primary use case?
The use case is good.
What is most valuable?
What I appreciate the most is that you can push a notification with your phone and log in to your computer. I use it to log in to my IT department. All the employees of the IT department can use it and another 2FA authenticated before they go in to log into a computer.
What needs improvement?
It needs to be made more comfortable for the customer and for the system administrator. The GUI environment could be improved. There is another issue with removing the application from your computer. It is difficult to remove the application on Windows. Additionally, if you don't have internet access, you can't access your computer, only local access is available. This is problematic.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
There are no stability issues.
What do I think about the scalability of the solution?
I am not familiar with any scalability issues.
Which solution did I use previously and why did I switch?
I have used VIP OTP by Symantec.
How was the initial setup?
The installation is easy. It consists of clicking next several times and then finish.
Which other solutions did I evaluate?
Cisco Duo is more comfortable because it is very user-friendly for the customer and it is very easy to set up and use.
What other advice do I have?
The solution can be used by private customers. I would rate this solution as nine out of ten.
The industry standard for RDP protection
What do you like best about the product?
It's ability to protect RDP logins is unrivaled, with easy to use policy management, and comprehensive user sync options.
What do you dislike about the product?
Can be buggy at times, but overall very stable
What problems is the product solving and how is that benefiting you?
Protecting RDP and RDGateway with 2FA
Cisco Duo Authentication Services
What do you like best about the product?
users can register Duo Push for a new smartphone or tablet, add WebAuthn methods like Touch ID on a Mac or security keys from supported browsers, or add a mobile or landline phone for SMS and phone call verification.
What do you dislike about the product?
Limited features (MFA only, no device insights or advanced policies)
What problems is the product solving and how is that benefiting you?
Risk-based authentication And Verified Duo Mobile app security checks.Secure VPN, RDP, SSH, and cloud applications (Office 365, Salesforce, AWS, GCP, etc.)
Enforce MFA for privileged users (admins, developers, IT staff).Protect against phishing, credential theft, and ransomware attacks.
Enforce MFA for privileged users (admins, developers, IT staff).Protect against phishing, credential theft, and ransomware attacks.
teacher education program university
What do you like best about the product?
it helps with security for authentication
What do you dislike about the product?
can be a bit slow and cumbersome when in a hurry
What problems is the product solving and how is that benefiting you?
security issues
Effortless MFA with enterprise-grade securit
What do you like best about the product?
I like best about Cisco Duo is its intuitive mobile App and seamless push-based authentication, which makes secure access fast and user-friendly across all devices and platforms.
What do you dislike about the product?
Cisco Duo's reliance on internet connectivity and its limited offline access can disrupt authentication workflows, especially in bandwidth-constrained environments.
What problems is the product solving and how is that benefiting you?
Cisco Duo solves the critical challenge of unauthorized access by enforcing multi-factor authentication across devices and platforms, helping us prevent phishing, credential theft, and lateral movements. Its seamless integration with cloud sevices and adaptive policies ensures secure, scalable access-reducing risk while improving user experience and operational agility.
Excellent Multifactor Authentication
What do you like best about the product?
It is easy to use, flexible UI/UX, can easily manage devices especially for Cisco eco system services. It can also run cross platform.
What do you dislike about the product?
I don't have much about Cisco Duo because sometimes it takes some Time for login prompt.
What problems is the product solving and how is that benefiting you?
Mostly I used Cisco Duo for Multi Factor Authentication and Single Sign On. It is very useful and benefiting for me. It solves my security MFA concerns.
Best authenticator for sure
What do you like best about the product?
It is easy to configure on mobile.
Organization just need to send a setup link associated with company url, then just put username and password configuration is done.
One click approve and denied request.
It provide token and one click approval.
new mobile also easy configure.
I am using daily to approve my VM login.
Customer support also good.
Organization just need to send a setup link associated with company url, then just put username and password configuration is done.
One click approve and denied request.
It provide token and one click approval.
new mobile also easy configure.
I am using daily to approve my VM login.
Customer support also good.
What do you dislike about the product?
I am using Duo since last three year no issue i have found.
What problems is the product solving and how is that benefiting you?
I am using for Multi factor authentication. to access third party vm.
Security Enhance
What do you like best about the product?
1: Security enhancement is great
2: Access Security
2: Access Security
What do you dislike about the product?
1: Sometimes the application doesn't work properly
What problems is the product solving and how is that benefiting you?
1: Security
2: set security on server for Accessibility
2: set security on server for Accessibility
Great product for 2FA for business apps, and logging into the computer, works every time!
What do you like best about the product?
How easy it is to approve connections, reliability, use daily for all my functions, and the customer support is great.
What do you dislike about the product?
Only downside is it takes time to approve connections, and also need to use it while using a vpn tool, takes some extra time to do daily tasks.
What problems is the product solving and how is that benefiting you?
It's securing our IT world, and giving us the benefit of a extra layer of security.
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